Location was great, Hotel really good location for sightseeing.

Sadly the dining room was being refurbished when we stayed and the conference room was being used as the dining room on the same floor as our rooms. The strong smell of fish travelled throughout our rooms on seventh floor. The Wi-Fi was also weak in our rooms.

The hotel itself is a 6min walk from the train station and right in the heart of Edinburgh, there are loads of little cafes and cake shops dotted about from the second you walk out of the hotel itself. The staff were super helpful when we arrived before check-in time they happily sorted our bags until check-in time, allowing us to explore and grab some lunch before getting settled into the room. We didn't take advantage of the bar & restaurant on this visit but after seeing the stunning menu and drinks on offer we will be taking full advantage of it on our next visit. The room was amazing. The bath was incredibly deep and very easy to lose track of time in. The room itself was spacious, with the tea, mini fridge, filtered water air con. Everything made everything feel very comfortable. If you are after a great night's sleep I highly recommend their beds as it was hard to leave them in the morning. However if you do manage to leave the comfort of the beds I can say taking a morning dip in the pool is well worth the trip, don't fancy a swim then take advantage of the suna and steam room which will leave you feeling relaxed and refreshed. Highly recommend a visit, we've already rebooked for later on this year. Can't wait to stay again.

* Brilliant location * Friendly staff * Large, comfortable family rooms * Rubber ducky to take home * Tasty breakfast * Umbrellas to borrow * Optional extras (including early check-in/late check-out, bathrobes and slippers) The point of excellence for this hotel was how they dealt with an unexpected hiccup regarding availability of facilities. Things inevitably go wrong from time to time whenever (and wherever!) you travel, often due to circumstances beyond anyone's control. When that happened here, the staff went above and beyond to ensure this didn't affect our stay. They offered an alternative and, when they learnt this would not work for our family group, they took excellent care to ensure we're kept informed on the progress of rectifying the situation and checked up on us to ensure we're ok with how things were being managed. Travelling with kids can be stressful (even more so with kids with additional needs!) but little acts of care and kindness like these from the hotel staff can really help with managing these stresses.

Scottish weather! ;) On a serious note though, nothing to dislike at all. My only suggestion would be to install, if possible, the little drying machines for swimsuits at the pool but not sure how feasible this is or how environmentally friendly these machines are!

Brilliant location, plenty of space in the bedroom room and large bottles of shampoo, conditioner, hand/body soap and lotion in bathroom no chance of ever running out, comfy large bed. Breakfast plenty of choice and always tasty

Trying to add a service charge when ordering drinks at the bar in person, as 1st time having a drink in the bar we were told to take a seat in the bar and drinks were bought to us then the final bill had a 12.5% service charge added, so after that thought we’ll just order at the bar, but again the service charge was added but told them to remove which they did.

The check in was quick and easy and staff made you feel so welcome. Breakfast was amazing. The bar staff were very attentive. In fact nothing bad to say about the staff they made us feel so welcome room was lovely.just had a really nice break can't wait to go back

Christmas Dinner was a massive let down it was Luke warm and when they took it to get heat up .I ended up with half my dinner which wasn't cheap .so I would not have Christmas Dinner again in hotel .the mattress was to soft but they are getting new mattresses next year.only wee thing I would say is please tell guests if it feather pillows as I have asthma and my asthma played up and it wasn't till the last night we realised it was feather pillows

You cannot beat this location just meters away from the top of Princes Street, with easy access to all the major shops, sightseeing destinations, and loads of restaurants both on the street and at St James center right next door. The staff were very attentive. The rooms were large, given the location, quiet as they are double glazed, and very comfortable. Good AC and water etc provided. We had dinner and breakfast at the hotel and service was excellent, as was the food.

We had booked three rooms, and in one of the smaller rooms, the window blind didn’t fully cover the bedroom window, which meant that there was some light coming through. The hotel does not have any parking, so you will need to park nearby, which can be expensive.

Delicious breakfast with lots of choice all freshly cooked. Good service in a comfirtable dining room. Small things like exchanging their glass water bottles for more fresh water worked really well. The hotel also offered to bring fresh milk up to the room too when requested. All toiletries were of a high quality and refilled promptly. We also enjoyed a dip in the pool, all clean and well maintained.

We stayed in a spacious superior room which had a small single bed to one side. Staff did offer to remove this as we were a couple. An extra comfortable chair and small table woukd have been a nice addition to make thr room even more comfortable.

Small but comfortable room in a stunning old stone building. I would have preferred a view rather than inwards looking, but wasnt in the room that much anyway. Useful small gym - they have an erg machine, which was great for me. The pool was short but lovely and quiet. During one overnight I matted 2 short sessions in the gym and 2 swims! The steam room was really hot, which was great because usually they run too cool. Excellent brekky too. Really lovely stylish bar open till midnight. We had a university reunion, with everyone staying in deferent hotels, but i brought the whole lot back to the hotel bar, and we had a lovely time. great location in the centre, a 5 min walk fan the station.

The hotel was stunning and located a short walk from the hustle and bustle of edinburgh’s most popular attractions. The staff were all extremely friendly, helpful and attentive. The staff even remembered us throughout our stay which made us really happy as we built up a rapport with them! I booked a decorative room package for my partners birthday and they exceeded expectations and even upgraded us to a better room for free! The room was beautiful and very large with lots of amenities, including a hairdryer, iron, mini fridge, safe, coffee machine etc. We didn’t utilise the hotel bar and restaurant but they looked lovely and always seemed to have a lot of people in there. the It was the perfect hotel for our trip and we would 100% stay there again!

Nothing!

close to train station , shopping , church, sightseeing

the cleaning woman took our key card and said she forgot- said she used it to keep lights on in rooms that she needed to clean- prompted my cousin to call reception to have our cards reset for security purposes.. ( not a good thing)