Very attentive staff at reception, the Snug bar and diningroom*. Loved the seating in the bar area, it was perfect for a drink, a bite and great conversation. Loved that we had a room with doors leading to the rooftop garden and terrace.

The only negative thing of our entire stay was that we came into the diningroom* on a Sunday morning at 10.30 and were almost turned away for service. We slept in that day and I had checked the website where it said breakfast was served until 11.00 so I thought we were okay. It was sorted in the end but made us feel unwelcome at first when all we wanted was a light breakfast. In the end, we were served and had a great breakfast.

The location couldn't be better, an easy walk to most of both New Town and Old Town. Once the new tram to the airport is working (it's being tested) access to and from the airport will also be very simple. The staff was very friendly and helpful. Breakfast in the mornings was excellent with a combination of hot entrée choices a continental buffet. The bar and gardens were very pleasant.

Like much of Edinburgh, this hotel is expensive. You get many benefits, but you also pay a high price for them.

It was a stunning building, very stylish entrance. The location was perfect for what we had planned. The views from the roof were excellent. The bed was very comfortable and the bedding lovely. The complimentary drinks were a very nice surprise. It was also my husband’s birthday which we did not mention but we were left delicious chocolates. We loved the outdoor seating outside our room and the option of sitting outside with drinks from the snug bar.

Our room seemed to be specially for someone who was disabled as there was a emergency pull cord in the shower and the bathroom sink was extremely low.

Good hospitality is about maximising guest experience, and glasshouse knows exactly how to do that. We were warmly greeted by David, a more amazing front of house person I’ve not seen (and I work in hospitality). He was warm in his greeting, looked after us, gave us a tour of the key elements of the hotel, and was able to tell us a few stories about the experiences we were undertaking. When guest experience is paramount, moments like this, without a screen in the middle are so important. The snug bar was amazing and a great visit before we headed out for an evening meal. My second trip to the hotel, and it won’t be my last.

One of the plugs wasn't working in the room, but this was minor. Outside of that, really nothing.

Every employee we met was exceptionally kind, professional, and helpful. The manager Rachel went above and beyond in making sure that our visit for our Wedding anniversary was special. We loved the room and the view of the gardens, turn down service was a lovely touch, and the whiskey bar and restaurant was super fun!

We didn't experience anything we didn't enjoy at the Glasshouse. The only thing I can think of is that the sign isn't super obvious, but my husband spotted it right away while I walked right by! If you're not very observant, watch out! But it's a beautiful converted church, so easy to spot based on that.

We were blown away by the Hotel from the minute we got there! We arrived well before check in time just to drop our bags off and then go to for lunch then the theatre but our room was ready so we were taken there and then given a tour by the lovely Isaac, such a professional very charming member of staff. The receptionist ( didn’t get her name ) was also very friendly and so welcoming. Everyone we encountered treated us so well and made us feel very special.

We couldn’t fault anything!

Finally!!! I have found a hotel in the United Kingdom that understands customer service. It's the cleanest I have ever stayed in with very pleasant staff. Great hospitality. Having stayed at the Marriot and the Hilton before, this one has redeemed my hope in the hospitality industry, ll. It is very beautiful with a rooftop garden. It's definitely worth it. Room balcony to enjoy the sun, very comfortable beds. Amazing views of the sea. Friendly, professional, helpful, and very courteous staff

Great location, great staff who look after all your needs with a very clean and comfortable room.

The breakfast we had from room service, which was £55 and very small. We thought this was very minimal and over priced.

Room was lovely, bed big and comfy, breakfast was great. Nice central location with amenities close by. Glass of fizz on arrival and a bit of tablet.

Concierge was a little needy and constantly checking we were ok. (was young and didn't appear to pick up on verbal clues that we were fine) Was told more decaff coffee pods would be brought to the room, but nothing appeared. Was very quiet for breakfast, yet still messed up order. Staff member was clicking pen constantly, very annoying. asked for hot water, but got a badly washed teapot, which was filled with brownish liquid. could of done with a second cup of coffee, but no offer came.

From start to finish our trip was perfect, we were celebrating my birthday, we had complimentary chocs and a bottle of bubbly waiting for us in the room when we arrived, the staff were friendly helpful and polite , hotel was clean and modern, products in bathroom were excellent and had a decent hairdryer . The hotel was in an excellent location too .

Breakfast was great with a good choice but could have been hotter ! Plates were cold