The communication with the hotel before arriving was helpful and friendly, all the reception staff were LOVELY and very accommodating, breakfast was great and the dining room team were also excellent. The hotel looked after our luggage before and after check-in and check- out and the location was very handy for Kensington Gardens, Hyde Park, Natural History Museum etc. Tube station and lots of places to eat within a few hundred metres. We wanted some extra pillows and reception provided these really quickly with no problem. The customer service throughout was really excellent.

The beds were clean and we had fresh towels but the bathroom was quite dirty. The room had several dirty spills on the walls and curtains which was a little off-putting. We had booked a superior twin room and I don't think that was what we got as it didn't match the photos, but we didn't query or complain because we were just using it as a base. I think the bedroom we had needed a refresh overall.

Great Location, comfy bed, spotless linens, renovated room, opening window for fresh air. It was ideal - super restaurants nearby and close to Notting Hill area as well.

Dresser top was bashed and should be replaced. A poor first impression. Room 313

Location was great, staff were lovely

Our family room smelt of cigarette smoke which wasn’t great staying with two young children.

This was a great hotel. The location was perfect for our stay, overlooking Hyde Park. The room was very spacious and comfortable. The breakfast was particularly good.

There was an issue with the bar - they had run out of most beer and some spirits when we arrived on the Friday, a situation that worsened as the weekend progressed as they ran out of more drink. This was on a weekend when the BST Festival was on at Hyde Park. I would expect the hotel to plan for the number of people staying and particularly when a lot of the people staying were attending BST.

Great location. Staff very friendly and helpful. Breakfast was great. Bed and pillows extremely comfy. Room quiet even though overlooking the busy Bayswater Road.

We were staying in a ‘deluxe King room’. Furniture in the room could do with an upgrade. Dated, and full of scrapes and scratches. Opened the drawer to put clothes away and corner hanging off with exposed tack. I took my half of the quilt out because i can’t sleep with a quilt on and it had awful large stains on it. The other half wasn’t too bad. I was hoping that a hotel room that cost over £300 a night would have a fridge in it but no. Nothing worse than those horrible little milk cartons in your tea/coffee.

Good clean hotel, excellent location. Very close to tube stations. We had a room with a view over Hyde Park. The staff were very friendly and helpful. Rooms were quiet and clean. The food was good, we had breakfast and an evening meal. Our room was ready early so we could just drop our bags and go. Also able to leave our bags on checkout and carry on exploring London.

Very minor issue which was probably just a miscommunication issue, it was quickly resolved by I think her name is seemas, sorry if that's spelt wrong. She was excellent with our grandson, even found him some balloons which he loved.

Close to various metro stations, an easy walk around/through the park, a room with a view of the park and landmarks beyond. Check-in was permitted earlier than expected and that was quite fortunate as my sister was feeling a bit sick/jet lagged. A short 30-minute rest made the rest of the day possible.

The only negative was elevators. I think of three only two were in service and they were tight with 2 people/2 bags. You have to take an elevator up to the 1st floor for check-in, and again up to the room. It's not a huge hotel, but 2 working elevators of such a small size strained the system. We took stairs when possible, but older folks with orthopedic issues... give yourself extra time.

Location: 10 minute walk to Paddington, although 2 tube stations right by the hotel if you don’t like walking! Hotel is above a petrol station, I didn’t hear and traffic which was perfect, also has a Waitrose with a Costa Express machine in. All the extras you could have needed like towels, shower gel, ironing facilities, mini fridge etc. The bed itself… I had the best night sleep ever in this bed And I don’t normally sleep well in hotels! I would definitely return to this hotel just to have a good sleep haha Our room overlooked Hyde Park and Winter Wonderland, was very pretty

I don’t have any complaints

Enjoyed it was perfect for our needs

None

Great location opposite The Hyde Park Kensington Gardens, clean rooms and communal areas, like it the floors were not carpeted, felt more hygienic. Comfortable beds, friendly staff. Our room looked over the Kensington gardens, it was a deluxe double so was spacious and had two comfortable chairs. Restaurant was clean and bright, well laid out. Buffet breakfast has good variety of cold and hot food.

The room doors were not very sound proof, could hear people in opposite room opening closing and locking their bathroom.