They have a very nice large garden you can sit in & have a coffee or at night bring your own wine etc. which really made a difference to other downtown hotels having this relaxing social space. There was also a decent sized fridge in the room was a nice touch so you can also keep some food & drinks there. Very friendly & helpful staff, front door always open, hassle free. Location is great for restaurants bars of Westbourne & is close to 2 useful tube lines.

First night in was in the basement next to the breakfast room super noisy in the morning ~ quickly changed that room to the 2nd floor with a nice view over the gardens!

The staff was really nice, the location perfect, and the room was clean. Also, the price was just fine. I think that for the price it has it’s ok, would it be a bit more expensive and the hotel would be overvalued, which means that given the size of the room and specially the bed, which was no more than 1.30, it was a perfect price and perfect stay. If I’d pay more I wouldn’t be saying the same, so if you’re looking for something not expensive, good quality clean and with good service to sleep while your stay in London, this is your hotel. Something that I really liked was that the cookies, water and coffee in the room was free of charge, which I really valued. Very nice service, to be honest.

I would say everything was perfect. Again, I wouldn’t ask more for the price I paid, and in fact, I really valued the service.

Lovely clean and attractive hotel. Staff very nice and attentive. Breakfast was very good with a wide selection of food.

It was very warm in our room and no air conditioning, which made it difficult to sleep at night.

The staff were so welcoming before we even arrived for our 3 nights stay at the Pembridge Palace Hotel to our last day after check out. I was corresponding via email with the reception at the hotel and they were incredibly accommodating. They allowed us to check in earlier than 2pm as there was a room available early and upgraded us from a double to triple room. They had a bell boy that carried my luggage up 6 steps of stairs at the entrance which was a nice surprise. Within the hotel there are two elevators right beside reception to bring you up to your level. We didn’t take breakfast at the hotel as we wanted to make the most of our short stay in London. I requested an iron and board as they are not kept in the rooms and another member of staff brought it up to our door. We were about a 30 min commute by bus or train (including the walk) to central London but everything is near you. There were two nice pubs nearby. Notting Hill is close by. Hyde park is also near. Highly recommend, thank you for making our stay so lovely.

I was a bit dubious about staying here after some very bad experiences at independent hotels in London, but a family member had already booked a stay and we wanted to be nearby. I was pleasantly surprised. The staff were lovely, the beds were extremely comfortable, everything was clean and the hotel was only a short walk from the tube. I would definitely consider staying here again the next time I am in London. (I didn’t have breakfast so can’t comment on that.)

This hotel is so clean and the staff excellent.On arrivial we were upgraded to a deluxe room at no extra cost.The room was so small we couldnt even unpack our cases.I dont know what size the room was that we had booked it couldnt i reckon have been any smaller !! It is a pity the room was so small as the hotel is so clean.The breakfast was excellent and the man in charge so helpful he even fried our eggs for us each morning

The room is too small for a couple.It is better suited for one

The location is great. Near the 2 lines of the tube (central and circle). All the staff was great. The room was very good for 3 people and we liked the breakfast. Certainly a place to come back in London

Nothing to report

good location, very friendly and helpful staff. great breakfast..

we had room in basement. i didn’t like the feeling, almost no daylight. i would expect to be informed about that and get discount for room like that.

Excellent location, very nice staff, very clean facilities

Mattress was basically a big chunk of sponge covered with linen.

Very friendly reception. Maid service very good. Very clean,warm and comfortable. Cost for London Very competitive.

More than happy with everything.