Lovely hotel. Good location. Excellent friendly staff.

When we booked via Booking.com we were sure we selected a room that had breakfast included. The booking confirmation we subsequently received from Booking.com stated that we had booked on a room-only basis and no breakfast was mentioned. We were careful when we did this booking because we got caught earlier this year (different hotel and location, also via Bookng.com) in the same way, when we arrived to be told that we had booked on a room-only basis, so no breakfast was included! There is obviously something amiss here with Booking.com and we will avoid this booking site when looking to book hotel accommodation in future!

Location excellent👍 Staff excellent 👍 Breakfast was nice Beautiful view of the river in room Clean and comfortable

As staying as two Disabled guests I did first park right outside hotel which was brilliant but was told I would need to keep putting a ticket every 24 hours so hotel said to park underneath which was ok until my poor mum had a very bad fall in the carpark on our second day in which she ended up in hospital for the next 3 days so we didn’t get to do our break away which was very upsetting. We paid for 4 nights and breakfast included but my mum only stayed 2 nights and 2 breakfast and was charged for whole stay and breakfast. Mum ended up with broken shoulder/ arm bruised head and bruised knees and we are back home and my mum is in hospital now with a bad heart too. Such a shame this happened as bath is a beautiful place and we was so happy the first day until my mums very bad fall.

Room was very well placed near to the lift which was a help for my husband who cannot walk far. Bed very comfy and room spacious. Hotel was in a great location with disabled parking right outside the front door which was a real bonus for us.

The door to the bathroom was frosted glass and there was a large window in the bathroom with no blinds. This meant as soon as the sun came up (on a very sunny morning), the room was full of sunlight despite the bedroom curtains being closed and impossible to sleep. The wardrobe was tiny and difficult to fit anything in, especially with an ironing board in there as well

Fab location only a couple of minutes walk into the centre. Very friendly helpful staff who went out of their way to ensure we had an enjoyable stay. Lots of good choice for breakfast, something to suit everyone such as a full English or fresh fruit, meats, different types of breads, cereal etc. The weather was fabulous on the days we were there so it was a nice touch when we got back from sight seeing to find big glass jars full of iced water (one with fresh fruit in it) so you could help yourself and also enjoy some popcorn with it which was also free. The rooms had everything you needed, hair dryer, safe, air con. It was my partners birthday whilst we were there and they left some cakes and a drinks voucher for him again a really nice touch. I would certainly recommend staying here.

Checking in was at 4pm which I thought was a bit late but we arrived at around 3pm and luckily the room was ready for us.

Extremely Comfortable. Breakfast buffet first class. Guy, who runs the Saturday morning session, was extremely welcoming. Offered a table in the sun. Was very engaging. Shook our hands when we left. Room very comfortable, nice and clean. Generous tea and coffees are offered with a warm cookie on arrival.Nice white towels, shower gels, and shampoo. All in anti theft containers. We had 351 good views up the street. Quiet position. Room nice and dark.

Although comfortable feather pillow caused allergy. It's no ones fault. Didn't realise until 1 a.m. ...... It's just a learning curve for myself. Not a complaint.

Very close to city centre.

We had a free upgrade via booking.com but the room we were allocated certainly wasn't an upgrade. We asked the receptionist when we left what the upgraded room should have contained and she mentioned things that were certainly not in our room. However she would not accept what we told her and insisted her computer was correct. If we had physically paid extra for the upgraded room then we would have taken it further. Quite simply, check on arrival what type of room you are being allocated to ensure it's correct. Just because their computer says it's a superior room it doesn't mean it actually is!

Location is good. Walkable distance to places we wanted to go, the central area.

Shower area was very small, definitely not for one who is on the bigger side of at least 100kg. Location of the tap in shower is at the other end of the toilet. The shower is not enclosed so water splashed outside of shower area, wetting the floor. Room was poorly lit making it hard to read or look for items. Food at breakfast was the same every day. Do be warned that there is no secured private parking in the hotel. The Podium Parking is located next to hotel, making loading and unloading of luggage difficult, especially if you are travelling with a few huge luggage.

Location, was excellent for central Bath and for an older person with walking difficulties. The breakfast was excellent, the on duty staff was very welcoming, smiling and happy to greet the guests. The room was small and the bed not so comfortable for us, and not comfortable pillows. We did have a River view. The was a drain smell in the bathroom. The room was not cleaned during our three day visit!

The long wait for the room to be ready. At check in 1600 only one receptionist for a queue of guests! Thirty minutes later to have a room key that didn't work. But was sorted by the room checker on the floor allocated. Small things but this is the Hilton!

Staff friendly and welcoming. Food choices good, I particularly enjoyed the Malaysian curry. They were very accommodating including a nice place to sit with dog when eating, unlike some other so called 'dog friendly' hotels.

Breakfast was OK but bread choice was poor. Room was Ok but lighting switches nonsensical. Room was too far from lift and there was only one lift working which staff dominated. Hallways full of staff cleaning paraphenalia in the morning which meant long trek to lift was difficult with dog who was very well behaved despite hating lift.

All staff were very helpful and courteous - having extensive travel experience over my 67 years I thought the customer service throughout the hotel was excellent. Our criteria for staying was primarily the central location and competitive room tariff. The hotel ground floor reception areas were quiet and comfortable, ideal for a pot of tea or a drink after a days sightseeing.

Unfortunately the bathroom extractor fan was continuous and although not too loud with the bathroom door closed there was nevertheless a slight background hum throughout the night which we would have preferred to switch off. Could the extractor be wired to the bathroom light switch or a timer perhaps?