I liked how close it was to universal studios and how it was nice and quiet compared to the rest of the surrounding areas loved how the staff was very nice and friendly

I didn’t like that you could tell it needed some small renovations through out the whole facility , there was lots of chipped paint on the furniture in the rooms , mold/ wet spots on our ceiling elevator smelled like dog urine , and the pool was beyond freezing though out the room and the pool should’ve been heated

The hotel was well maintained, and the staff was amazing. Our rooms were clean and well stocked. Kids enjoyed the indoor pool. Great location. Pizza and coffee across the street. Very close for Universal Studios. I was traveling with my parents and my kids, so being able to have a joining room was nice. Overall, our stay was pleasurable.

No continental breakfast. It's usually a must, but I chose this hotel based on the closeness to Universal Studios. (They do offer coffee in the lobby). Paying to park in the parking lot(about $30 a night), but there's no option to park elsewhere. Rooms were regular hotel sized, but one of our rooms had an oversized chair and end table in the corner behind the connecting door, making it hard to move around to the bathroom and entry door. Felt a little overcrowded for the space.

Excellent location for anyone visiting Universal Studios

The place was very clean, which is very important. But for once, the thing that stood out the most was the staff, I arrived at a hotel where I was to be greeted by staff members who were very helpful and insightful and they did not made it feel like a chore when answering my questions not being from the area. I don't remember his full name, but if you're there and find yourself talking to a guy whose name starts with a J, be ready to be welcome like family.

I was just unfortunate to be placed in a room where the infrastructure of the building itself blocks the view outside. Nothing can be done, i get that but maybe in the description of rooms have a disclosure. One doesn't travel to stay at the hotel and look out the window. But personally, having an open view makes the stay feel more relaxing and not dystopian

Great location (20min walk to Universal Studios). Comfortable beds. Microwave, fridge and coffee machine in the room. Decent selection of toiletries provided. Tea and coffee making facilities next to the front desk. The choice at breakfast is limited (e.g. bagels, cereal, oats, yogurt, juice and hot drinks) but good considering it was included in the price.

One of the lamps was not working in our room. We were able to leave our luggage for the day when checking out but it was just in the breakfast area so didn’t feel like the most secure place to leave our belongings.

I really loved the location. For me, being able to exit my room and the hotel and get to my car quickly was important and convenient. For this reason, i didn't choose a larger hotel. We didn't have an issue with parking and the elevator is right next to the door in the lobby. Check in was fast and easy and they were able to accommodate an early check in. I booked 2 queens but was accommodated with 2 doubles instead. They didn't mention the swap but for me it wasn't a big deal since we got the early check in anyways. The manager was friendly and made recommendations about Universal Studios. The room was spacious and the shower was great. The bed was good. Linens are thin so maybe ask for an extra blanket if you're used to a heavy blanket. What's nice is that the windows open. One thing I noticed is even with the bathroom exhaust fan on, the room still accumulated moisture in the windows. The traffic light when you leave doesn't turn green or you have to wait a long time, we just made a right turn to leave. Oh and they offer to-go breakfast. Overall, I would stay here again.

Linens are thin, and the bed is a little on the softer side. These are not big deal breakers just based on my personal preference.

we loved everything with the exception of our dirty bedding We will be back but next time i will personally inspect my bedding

our bedding was dirty

The property is very close to universal. There are many food options nearby and a market. The room was clean and had a fridge and microwave.

We had a room with two beds. One was comfortable the other not so much sadly. The pillows could use some replacing. They fold them basically in half and very tightly. This makes the pillows very hard on the neck.

I liked the cleanliness.

No continental breakfast and when you call the front desk it just rings and rings with no answer so I had to go down the elevator to talk to front desk.

Friendly staff. Easy parking. Clean, comfortable rooms and I love the old Hollywood decor. It was an easy walk up the hill to Universal Studios and would be an easy drive or uber too. A Starbucks is across the street and Miceli's Italian restaurant nearby was a great experience for dinner.