Excellent location right in front of the station. Room was small but very efficient.

I was alone waiting for friends to arrive. I booked Triple room by mistake. 3 small single beds. As it was busy season they would not change the room for one bigger bed. Front desk staff were very cold and no customer service. Only one of the staff who had lived in UK was friendly and kind. The room was very expensive- first night NZ$700.

The hotel is very clean and comfortable. Breakfast is fantastic.

Overall the staff were very friendly. Except for one particular staff who was a little rude when our child was fussing during breakfast. He came over to tell him off when he’s only 1 year old n would not understand anything. Could have been more understanding towards children

Fantastic location just across the street of Kyoto station. Surrounded by malls, kyoto station itself has like 3 malls! You can get free tea and coffee (hot or iced) from the lounge in the lobby. Pretty big room for japan, plenty of room to pack for 3 people. Booked this location for easy access to kansai intl airport and it delivered exactly that. Only took us 25 mins to check out, walk to the station to buy our train tickets and get on the train. Really relieved a lot of the stress of catching our early flight.

It took us a solid 2 minutes to get from the lift to our room, the hotel building is so huge that we had to walk down like 4 hallways of rooms before we reached ours.

Location - excellent. Extremely close to the station so plenty of shopping & food options & very easy to get around the city & to other cities. Breakfast - wonderful range of Japanese and Western options (croissants & bakery goods, cereal, toast, cooked breakfast, mini pancakes/waffles) Hotel - very quiet :) Amenities bar was very well-stocked - lounge very nice - tea & coffee, PC to use to research our days out, very comfy - we didn’t have time to use the pool (/public bath) but I’m sure it would have been good. Separate men’s & women’s - lovely little gym that was extremely well kept and had the basics (treadmill, cycle bike, weights, floor space etc) - just what we needed - has washers / dryers if you need to do your own laundry (much cheaper to do it yourself - wish we’d done our laundry before leaving Kyoto, as our next hotel was v expensive to wash clothes in!)

- our room had v. limited cupboard space for our clothes BUT we did book the cheapest room so knew space might be a problem. & we stayed for 9 days and would happily have stayed for longer so it wasn’t that much of an issue - please can you put a water cooler in the lounge area (in addition to the gym) so it is easy to fill up our water bottles on our way out for the day?

We stayed in the hotel for 5 nights and we like how close our hotel was to Kyoto Station and also the convenience of a shopping mall & Don Quijote right opposite. We like that there is a wet and dry area in the bathroom. The facilities were very clean. The public bath gets very busy when guests are back in the evening after a long day but there is someone constantly cleaning the stations and making sure that products are topped up. Good selections for buffet breakfast. Also love the lounge area for guests to relax with free coffee/tea.

The only cons would be how small the room is but we understand it is the standard in Japan. My suggestion is to minimise other furniture (such as the couch chaser) to allow luggage open up space. Or add some shelvings on the walls to allow us to place our items/garments so we don't have to keep our luggage opened.

What can I say, this place is a magnificent hotel. Above the Train station, so getting around is extremely simple, with a massive taxi rank out the front if that is your thing. Found it extremely easy to get around Kyoto staying here. The room was also very nice and a good size, staff extremely friendly. Would stay here again if in Kyoto.

Location was excellent right opposite the station. Very clean and good space in the rooms.

The dryers in the laundry do not dry - my washing was on the 2 hour cycle for wash and dry and it was sopping wet. I paid for another hour of drying and still felt the same as when it went in. Luckily there is a laundromat down the street so I took the sopping washing there at 5am prior to our departure to dry it. The breakfast options were rather limited. Lots of fried food and pastry. Not to my taste. Better salad and egg options would have been helpful.

The staff was very helpful and nice. The location is excellent. The complimentary coffee and tea was great. The elevators was the best, we never had to wait long for one. These were the best elevators that I have encountered. And we travel a lot. The facilities such as the laundry room is a great feature. The next time we come to Kyoto we will plan it so we can wash our clothes. Kyoto was our first stop, than Nagoya and osaka.

The VIEW. Nothing to look at except the R&B hotel. And to me there was a funny smell emitting from the toilet or bathroom area.

We were moved from the Hotel Vischio Kyoto which is a couple of streets away to the Hotel Granvia as the Vischio was closed. The Granvia rooms were probably the best we stayed in on our Japan trip. They were spacious and had excellent facilities including a bath and walk-in shower. We had a twin single room with big king single beds. Our room (1127) was a bit dark and looked out mostly on a rather ugly building, but we could see the Kyoto Tower and a partial view of the city. Our friend's room, just around the corner, (1129) was the same in layout but the light and the view were excellent. They had a vista of the whole city. Both rooms were quite a hike to the lift but that wasn't a concern for us. Once we got used to the station we enjoyed exploring all the levels from the high escalators especially when the stairs were lit up at night. All in all a good stay.

This isn't really about the hotel but more about its location in Kyoto Station. It was Golden Week and incredibly busy. The station is huge and a bit of a tourist mecca in itself. It was crowded and noisy and we found it very difficult getting from the train to the hotel while dragging our bags and cases, and generally finding our way out again to certain exits in the station when we wanted to go sightseeing. Would have preferred a hotel that just opened onto the street.

The location was great!!! It’s only 2 minutes walking distance to the station and around 7 minutes to AEON mall (with a nice supermarket KOHYO). The room wasn’t spacious but clean and the hotel facilities were awesome. Onsen and steam room was a plus! Coffee, tea, hot chocolate available all day at the guest lounge. Breakfast (tried once) was a bit pricey but well served. I really recommend Vischio Kyoto! 😊

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