Very well located hotel with very spacious rooms that are very nicely furnished. A very good breakfast, with Western and Asian ingredients. Very nice staff

The only thing missing was the spa - the hotel opened in September and we stayed there a few days after the opening. The spa will open in a month… we were a little disappointed as it was not written on a website that the spa is not yet available.

This little bit of paradise was absolutely perfect! It was in such a nice location that we did not allow time for but when we go back we will definitely schedule a day to explore the area. Kamo River is so close and I didn't even know it! The staff were so helpful even when my room was not quite yet ready (the lobby was packed). I waited on a very comfy bench that faced the huge windows and the lovely front desk staff came to me (like less than 10 minutes later) to tell me my room was ready. I have never had that experience in America. Anyway, the lobby is immaculate, so welcoming, beautifully designed with blonde wood, slats for days (sorry if that's not what they're called) and just a beautiful aesthetic all around. It's a very modern hotel with touches of Japanese aesthetic beauty. The guest room itself was absolutely beautiful. It felt so nice, clean and the design of the water closet and showering area were just *boom* mind blowing. I loved it all. We reserved this hotel after we were not too impressed with the apartment we had reserved. We just cut our losses and stayed somewhere that just felt 100 times better. I LOVED this place so much, I told my husband that this was our wedding anniversary home base for the next however many years we come back to Japan. I hope for the next 50 years...okay, maybe 30. We're no spring chickens. Even if you stay here one night, try it out. It is really a luxury feel for the senses. And the beds were soooo comfortable!

It was on the pricier side but the beauty and comfort made our stay worth it. Other than that I can't think of anything negative. What a wonderful staff!

Great location. Great, professional staff. The room was also bigger than expected.

Noise and views. There was construction next to the hotel so it was noisy from around 8 am. The view of the construction site was also unpleasant. The alternative was street view which however also comes with street noise. My initial room was actually street facing and I asked to be moved because of the noise. (On this, my room change amounted to a downgrade l and there was no adjustment in cost. I didn’t like that. I eventually got a complimentary breakfast after some conversation, and I didn’t like having to have a conversation about this).

The breakfast selection was great The pool facilities were nice, especially the clothes spin drying machine for your costume or wet items The rooms are spacious, generous Comfortable beds Lobby & staff make you feel very welcome We travelled with two kids (4 & 3 years old) and felt very welcome The location is very central to most tourist locations and we found the nearest train station to be a perfect branch to get to all destinations

There's room for improvement in the breakfast service provided by staff to replenish items, or simple things like placing an order for a coffee

The room was spacious and offered all amenities one could hope for. The executive lounge was a nice space to relax, get recommendations and plan the next excursions. The central location of the hotel helped us to get the most out of our time in Kyoto. The staff was helpful, multilingual and had great food recommendations for us.

The breakfast was delicious and offered a nice balance of Japanese and Western choices. Unfortunately, it was overcrowded which led to longer waiting times to get a table, find cutlery, have the table cleared etc.

This hotel knows why we come to Kyoto and designed the room accordingly. It looks stunning. Fortunately it's also comfy, quiet, luxurious and in the perfect location to explore the restaurant alley. Note that at the moment the view towards the river is a view of a high rise construction site.

Compared to our other 5 star stays in Japan, the breakfast buffet was a marked step down -- even though this room was the most expensive of the trip. Nothing wrong with the staff or service, just I found the food a bit bland for the pricetag.

The Hotel was exceptional is everyway. A wonderfully and beautifully decorated room & hotel, ultra comfortable beds, great breakfasts, exceptional staff - the list goes on and on.

The only complaint I would have is that the non-paid internet isn't very good and needs to be much better compared to comparable hotels in the same class. I didn't try the paid internet however in this day and age you shouldn't have to pay for internet to get a fast speed connection.

Modern, spacious, handy location, very well equipped rooms with electric blinds, great staff in downstairs buffet restaurants and club lounge. Rooms had good storage, good uSB connectors and a separate bathroom plus a great toilet with a sink. Great housekeeping and all staff work hard and are very friendly. Handy for imperial Palace etc

Nothing

The modern design of the hotel. The spacious room. The delicious croissant at the lobby bar. The very welcoming team who were very capable and professional during the peak season and made our stay truly worthwhile. The very friendly Concierge team who helped us navigate Kyoto during our very first visit. We would definitely be staying here again.

Loved everything.

The pool. Everything was brand new and high quality. The location. Being able to run/jog by the river.

There was some construction across the window. Only working hours so it was totally fine. The breakfast area is crowded and they were a bit overwhelmed when ordering coffee/tea outside of the buffet.