Convenient access to Teramachi Street. The facilities were superb, and the public bath was an incredible way to relax after a long day of walking. We really enjoyed the Japanese style rooms that were offered. It was also convenient to have a bath in the toilet that we could use if we didn't want to use the public bath. The staff were also very helpful, particularly with helping us to forward our luggage to our next hotel in Osaka.

It's a bit of a walk to the nearest station, especially with luggage, but still manageable.

Great location; friendly English speaking staff; rooms are stylish, comfortable and well equipped; onsen available on site;

While I fully understand the Japanese banning tattooed people from public onsens, I do not understand the same rule in a hotel where 95% of guests are foreigners

Resol Trinity Kyoto is only two blocks away from the Kyoto Shiyakusho-mae subway Station and Teramachi shopping area that connects to the Nishiki shopping area. It is also a 15-20 minute walk to the Gion neighborhood. We found cabs to be a quick and easy way to get around town as our legs were pretty tired, and we felt the cab fares were very reasonable. The staff were very use to accepting shipped luggage and they kept it in the check in area, but it wasn't taken to our room. The front desk staff were helpful in answering our questions. They do have a public bath which was a nice way to end the evening. The rooms are typical Japan hotel sized and I'll be honest it was quite cramped. We had little room for our carry on sized bags, both to open them and to store them. However, I would say again this was common for what we saw for Japanese hotels, so I would just consider this an normal expectation. The room and hotel was very clean. They breakfast was around 2100 yen and they had Western and Eastern offerings. We would stay here again.

We loved the ambiance, art, and overall vibe of the property. All of the staff were really accommodating and friendly. The public baths were amazing and much needed after walking all day. There were ample amenities provided like toothbrushes, combs, and face lotion. It was conveniently located in central Kyoto, so we could walk to many shops or take a short train ride/taxi. We appreciated that they had breakfast for purchase as most places in Japan don’t open until at least 10am.

The beds were fairly hard, which we are not used to in the United States. We didn’t sleep very well due to that and the pillows. Also, there were blood stains on our comforter that we noticed the first night, so we had to request another one.

If you hang the DO NOT DISTURB sign outside your door, they leave an organized housekeeping bag on the door handle with fresh towels, water bottles and all the amenities. Excellent service!

I kind of panicked before my actual trip as I realized that the location was near the Kyoto City Hall, instead of Shijo Kawaramachi where I thought it was (I had booked based on the map in Booking.com and made a mistake) and where transport would be more convenient. I was travelling with my mum so that was an important thing. I think it turned out well - I'd consider this to be a good place to stay the next time I'm in Kyoto. Although a bit out of the way, it was at least still near one train station, and although the train line wasn't as convenient as the other lines in Kyoto, it was possible to transfer. There was also a bus stop nearby with buses going to Shijo Kawaramachi. Another bus stop near to the City Hall about 8 minutes walk away had buses serving several tourist spots, and those buses tend to be less crowded than those going to Kyoto station. So for example when we were at Heian Shrine, while the queue was very long as most tourists were headed for Kyoto station, the bus we took to the City Hall was much less crowded with no queues. The hotel had back alleys with interesting restaurants, and there's also a 7-11 a few steps away. There's also an underground mall with some restaurants. The Northern end of Teramachi is just across the road.

Unlike some other hotels I've stayed in where there were still a sizeable number of local clients, the clients in this hotel seemed to be all foreigners. And it was a pain to go to the onsen where people would wear the hotel clogs straight in, or who would bring their mobile phones in and stare at their phones while soaking in the onsen (this I encountered almost daily). The hotel should do more to educate foreign clients on how the common bath should be used. I also thought the use of dim lightings in the corridors and the room itself was a bit overdone. I'd prefer more brightness.

We liked a lot The fact that it was organized a calligraphy demonstration and a maiko dance and photo session. The hotel is very well situated and closed to the subway and from the Gion district.

We stayed 5 nights, and the room was cleaned once. That is not bad. However, the garbage was picked up only at that time, once in 5 days.Every day, the cleaning lady left at the door a bag with towels, water, coffee, and teas. We end up with more towels than we need it but the garbage in the room bothered us. The hotel restaurant only included Italian dishes. We would have liked some Japanese as well.

The hotel was very well situated, close to many cafés and bakeries and small restaurants as well as the shopping galleries. It was very well designed to look cozy right from the entrance, with the bar, restaurant, reception and cherry tree. Nice food, cocktails and background music. All the staff at reception spoke good English and were extremely helpful in booking dinner places for us too. The rooms were quite small but traditionally decorated, well equipped and most important the window was opening a bit... We also had a maiko and a samurai demonstration on 2 evenings ! All in all a very pleasant experience 💖

The size of the room but this is so common in Japan... you can hardly move around...

Wonderful, welcoming staff that helped us with luggage forwarding and receiving a package. Their front desk runs 24 hours, and they speak excellent English. The public baths are scenic, hot, and so relaxing. Definitely a highlight. Despite being on the smaller side, the rooms are clean, stylish, and well laid out. The facilities are generally beautiful. There's also an onsite restaurant/café/bar that looks quite good.

No view from the room. (We were on the second floor, so the windows were frosted instead of clear.) Housekeeping only every third day (although they will leave replacement towels for you!), which may not be ideal for very short stays. Location not right off any public transit, although central to several of Kyoto's attractions (the imperial palace, Nishiki Market, Gion).

Most of all I appreciated the desk staff. There are usually 4 or 5 people behind the desk which is a lot for size of hotel. I used bus transportation a lot. Many times helped me select the most efficient bus, compared to Google maps directions which were difficult to understand and included transfers and walking between transfer points. The staff explained a variety of things to me that I found confusing. They were all around great. You will notice many reviews rank the hotel location highly. The reason for this is because it is located a few blocks from city hall so the neighborhood is a transportation center for the whole city. Buses to everywhere within blocks. Train stations relatively close, There is a large covered pedestrian a couple that is 2 blocks away. It probably covers 8 blocks and has speciality shops for everything. More formal shopping a few blocks past that. The Kabuki Theater is relatively close (walking distance). The hotel has a rare and interesting event in the lobby 3 days a week. A Maiko ( 16-20 year old Geisha in training) who does a 10 minute dance performance and then allows her picture to be taken with guests. It is rare to see a Maiko as they usually stay in the Gion district and you are usually not allowed to take their picture. The hotel has men's and women's communal baths (a Japanese thing). Finally the hotel is comfortable. It has Japanese maples and bamboo growing on the grounds and it seems very Japanese as opposed to corporate.The morning buffet is slanted towards Japanese food, but there is American food. You can eat at the restaurant in the lobby any time of day. The 7-11 around the corner has a huge variety of amazing food at dirt cheap prices. I highly recommend going in fall foliage season (November 15 - December 15). Peak December 5.

The American food was ok but not fabulous. I imagine Japanese tourists in the United States say the same thing. The Japanese food was ok but not fabulous. It is hard to do another culture's food like natives do. It wasn't bad. I certainly ate enough of it, so I can't complain.