- good size room - comfy beds - black out curtains - amazing shower - great staff

- bad lighting - black mold on bedroom ceiling - dampness on bedroom ceiling - tiny bathroom - 10:30am check out, too early

We were in a basement room. At 11pm, a light came on right outside our room. We were told it was the linen company restocking. Their "shed" was within 3 feet of our window. So, noise & light woke us up.

Hotel was perfect for what we needed it, just for the night after a concert at the Apollo. Rooms were clean enough, and had everything you needed for a night, it was quiet and comfortable. The air con was nice as well, cooled the room very quickly.

The bed in the petite single room was very small, but I am tall, so something to consider if you are 6ft or over! You might be better on a single or double room. I could also hear the guests upstairs, because the street is quiet so any other noises are amplified, so if you’re a light sleeper bring earplugs. Same for the aircon, it was a bit loud in the small room, sounded like water running.

Location was great, staff were friendly and always on hand to help, view from window was lovely, we didn’t have breakfast but the outdoor area to access it looked beautiful - overall very good!

There was no elevator, the tv stopped working midway through stay (we weren’t there much however and so didn’t bother staff to come fix it), the AC was extremely weak and the shower head holder was broken and therefore had created a huge crack in the floor of the shower where it had fallen off previously, meaning that the issue had been like that for longer than our stay.

Great location, close to two subway lines and many nearby bus routes. Very quiet, safe street, with charming Kensington style homes all around. Close to grocery stores too. Staff were mostly friendly. I appreciated that I could leave my luggage early and that the check-in time was early too. Rooms were clean and modern. Felt safe as a solo traveller, both in the hotel and in the surrounding areas.

The rooms are very noisy. You can hear the guests walking in the hallway, in the room next door and also you can hear the faucets and water running. This makes falling asleep at night very difficult, so bring ear plugs. They also use a very strong spray or cleaner in the rooms, which if you are sensitive to scents it might be at issue.

Great location, comfort and very helpful staff.

We have stayed here many times before because of its good location, cleanliness, comfort, and above all, its quietness. However, this time, people in the neighboring room were shouting, arguing, slamming doors, etc. all night long. The soundproofing walls couldn’t handle it, so we requested a room change, which the staff provided for us without any questions. I’m only mentioning this because it’s not the hotel’s fault, and if anyone else experiences something similar, feel free to report it and you will receive the necessary assistance 🙂

It was really close to two different tube stations. One the district line and the other Piccadilly. Very easy to walk to. Felt safe as a females solo traveler. The breakfast was alright if you want to pay. Otherwise short walk to corner shop. Or cafe. The staff were nice and helpful as well.

My room was small. And I mean small. Granted I probably payed for the cheapest one but still a little pricy for what I got. The bathroom was pretty good tho always clean.

The location was perfect. Just a few minutes walk from the Underground but very quiet. Lots of lovely cafes around as well as a couple of small parks. The room was just as described - petite but with attention to detail, lots of thoughtful touches and scrupulously clean. There was a small lobby area as you stepped into the room, which was useful to take my shoes off and leave my suitcase there, with the beautiful bathroom to the right and bedroom area in front. With a large window it felt airy. I especially loved the bathroom with the amazing 2 choices of shower and controls that were sleek but easy to understand. The built in hairdryer in the bedroom was a great bonus and was good quality. The staff were welcoming and helpful at all times. The rest of the hotel was modern, clean, tastefully decorated, well maintained and very quiet. I will definitely stay again.

I loved everything but would have found a mirror on a wall in the bedroom or lobby area very helpful

Nice clean hotel in a good location with possibly the cheapest alcohol in London.

I was immediately very impressed upon arrival at how friendly and welcoming the staff were. The hotel is very easy to find - just a short walk from West Kensington tube station. It is also very close to Baron's Court station which is excellent for heading in to explore town. I got back to the hotel late after seeing an evening comedy show but I was once again cheerfully greeted by the staff who were more than willing to pour me a Jack Daniels as a night cap. The bed was comfortable in my clean room and the water in the shower was plentiful and hot! I did not think that £112 for the night was too bad given that it was London and I was able to check in at 13.30, which was a huge bonus. I dropped my bags off in good time and headed out to explore.

I left my window open a tiny sliver so I was aware of the traffic noise outside during the night. Also, there was a bit of work going on around the hotel which might have been a nuisance if I was planning to have a significant lie-in.