The room was very comfortable and well appointed, with a high standard of cleanliness. The overall atmosphere of the establishment was very welcoming. It is best described as an inn; a gastro-pub that also offers accommodation. The included breakfast was excellent; we didn't feel the need of further food until the evening.

Lacking its own radiator, the room was a tad chilly on arrival, and the environmental control on the wall thus non-functional. However, we were warm enough in bed and didn't feel cold either in the evening or on getting up in the morning. On the whole it felt more comofrtable than the often overheated rooms in other hotels

liked the breakfast options, bottled water/coffee in room. great location and the staff were awesome. we liked having the extra sitting area to relax after walking 20,000 steps!

the shower was difficult to figure out. there was a spider in our bed the first night!! the carpet and paint looks a little "tired" but we were told there is a big renovation in the works, so hopefully that will spruce it up

Our family room was really good for 4 of us and we were able to check in slightly earlier which was really helpful. It was lovely to have a sofa and a bit more space as well as the room having lots of character. There were plenty of vegetarian options for breakfast and the food was good. I'm definitely pleased we chose to stay here.

Our room was at the top of the property so a lot of stairs however it felt private and quiet so this wasn't a problem for us.

We went to Olympia London for the Ideal Home show and this was literally on the doorstep. The room was so lovely and spacious. It was extremely quiet considering we were in a pub. We were welcomed the minute we walked through the door! Would definitely come here again. About a 10 minute walk to main shops and Hammersmith Station to go further into London, or buses right outside the oub. Local Tescos on the doorstep too for snacks. Tea, Coffee and scrummy chocolate in the room with complimentary water and beer in the fridge. Lovely pub food too for dinner. Breakfast was included and the bacon bap was to die for.

Nothing.

We had the family room for 2 adults 2 children. Just perfect, comfortable solid bunk beds, sofa area and huge king size gave us plenty of space. Surprisingly quiet, and the pub is a lovely place to relax. Staff are super friendly and helpful. Left our bags there all day while we explored Notting Hill, wasn’t a problem at all. Food is so-so but fairly good.

A lot of stairs up to the room, not s problem for us but may be for some

The Hand & Flower was a delightful place. Full of character and decorated beautifully. It was spotlessly clean. Breakfast was beautiful. Staff were very friendly and so helpful. Location was literally 2 mins from the train station & the bus stop to get around London. Travelled with teenagers who loved it too.

No lift so had to carry the cases up the 3 floors but that wouldnt stop us staying there again.

Really nice decoration and service, good taste of breakfast and nice bar on the ground floor! Very convenient to get bus, underground and train, I can get every spot in center of London for 30-40mins from the hotel with nearest transportation. Especially thanks for Tammy’s service!

Maybe put some aromatherapy diffuser near the ladder and inside the room will be better with the good smell inside hotel.

Fantastically unique and beautiful theme in the rooms. Gives it a classy and cozy feeling, not a boring “generic/modern” white hotel room… this hotel has some character! Fantastic breakfast included every day, with a variety of warm meals to order and a cold buffet to pick stuff from. Very easy to travel around town from the hotel, bus stops and underground is very close by.

We felt welcome on arrival and any minor issues were responded to immediately. Our room was quiet and comfortable with good pillows with an extra wide king bed and beautifully decorated. The hotel is part of a large Victorian pub, above and away from noise and has much character. Location was great for Kensington, Olympia and Earl's Court. Breakfast was tasty and well presented in the lovely dinning area.

The bedroom was stunning! Super comfy bed and a nice bathroom. On arrival we discovered the room had no bath but a shower (I forgot to add the request) but when I spoke to the boss he immediately found us a different room that was still available, and let us transfer without any hassle. The restaurant and the food is really nice, as well as the breakfast! I will definitely come back!