The room was great, quite spacious and very clean. Staff was very kind upon arrival and for the duration of my stay. The hotel looked amazing in general. Speaking of, the ground level looked amazing as well! I also had a great view on the 8th floor. Especially at night! The location was very close to the O2 arena, which was the reason for my stay. I was so happy I didn't have to take the train after my concert (the line to the underground was insane)!

The desposit for possible damages was insanely high. I stayed for 4 days and had to pay 400GBP. Which is about 500EUR! Almost half of my vacation savings went to the deposit after I already payed almost 1900EUR for 4 days. The deposit was indeed stated at booking.com, but it was still a pretty hefty amount imo. Sometimes people could be pretty loud in the hallways at later hours of the day. Not much variation at breakfast, but it tasted just fine nontheless.

Second time here! A stunning hotel with fab connections to 02 London We came for a show from Cornwall The staff are so helpful the rooms are large and immaculate Breakfast excellent We can’t wait to return next year Only problem we had was parking Being disabled you really need to reserve a place when you book It’s only a small car park for a huge hotel Excellent hotel with fabulous views of London

Not being able to book a pre bookable car park space Very bad when you have a blue disabled parking card and driving for 7 hrs It’s not the hotels land but this really needs sorting

Convenient location for concerts at the O2, although signage could have been clearer from the Tube station. Good size room with a really comfortable large bed. Great to have both a bath and a walk-in shower, and also good to have both kettle and coffee machine with plenty of supplies. Love the hot chocolate!

The covered walk to the O2 that they advertise isn't exactly covered. You have to go outside with only a couple of awnings and even some outside bits across a drive until you reach the building itself. So if it's raining, take a brolly! And the electronic Do Not Disturb light is not as effective as a sign hanging on your doorknob as in most hotels. I was disturbed, even though the red light was on.

It’s attached to the O2 so just a short walk to the venue. The rooms are large, well appointed and spotlessly clean. The breakfast is a large variety of tasty options including chicken sausages from those who don’t eat pork and gluten free choices too. Very impressive! The staff were incredible! The room we originally had was freezing cold. We mentioned it to guest services and went out. Within the hour they had established that they couldn’t fix it and had moved us to another room. They checked in with us a couple of times to make sure we were happy and that all was well. Perfect service!!

The tunnel to the venue is partially open and uncovered which means when it’s raining you will get wet - not ideal if you’re heading for a concert and you’re dressed in cosplay.

The beds were amazing the room was really comfortable. Loved the coffee machine iron and ironing board. BIG plus a decent hairdrier in the room. All the little things like night lights outside the bathroom Big plus. The staff were very attentive and could not have done more for us very friendly and willing to help. Thank you.

The view wasn't very good i know this was a very last minute booking so no choice of the room and someone needed to have it. Not sure if this is taken into account on the pricing of the room as the view is part of the marketing of the hotel. Despite all this we loved our 2 night stay with you, and we will return.

Very comfortable room - large, airy, with very comfortable bed, pillows and duvet. Huge wet room. Location is brilliant for O2. Sky bar on 18th floor has fabulous, views and drinks. All the staff were extremely courteous, kind and helpful - without exception

We had building work on the roof outside our room. It didn’t spoil our stay but there was no view worth seeing! We had a problem with the shower which took 2 days to fix - however the staff were extremely helpful and it was eventually fixed on a Sunday evening so maintenance went above and beyond. We were also offered a discount and some lovely chocolates as an apology

I recently had the pleasure of celebrating my boyfriend's 21st birthday at the Intercontinental Hotel, and I can confidently say it was an unforgettable experience! From the moment we arrived, we were greeted with exceptional hospitality and a warm atmosphere that set the tone for the entire stay. Beatrice, one of the staff members, truly went above and beyond to make this celebration special. Her attention to detail and genuine enthusiasm made us feel like we were the only guests in the hotel. The room we stayed in was not only luxurious but also had stunning views that added to the overall experience. We were surprised with a thoughtful gift in the room, which made my boyfriend feel extra special on his big day. The facilities at the hotel are top-notch, with a fantastic restaurant that served delicious food, and the spa was a perfect way to unwind and celebrate. The overall ambiance of the hotel is elegant yet comfortable, making it an ideal spot for any occasion. Thanks to Beatrice and the wonderful team at the Intercontinental Hotel, my boyfriend's 21st birthday turned into a cherished memory. I highly recommend this hotel to anyone looking for a luxurious stay with exceptional service. We can’t wait to return for our next celebration!

We have really enjoyed our stay in Intercontinental O2 hotel London. We came for Andrea Bocelli concert, perfect location for the O2 concerts. There was some misunderstanding initially about the type of the room we booked but this was promptly sorted out by the manager Shiv who was very nice and understanding. There was no fuss. Shiv was excellent! We got a gorgeous room facing the city and the river and also an unexpected but very pleasant surprise with a nicely presented bottle of Prosecco delivered to our room! Breakfast was outstanding! Highly recommend this hotel especially if staying for the O2 Arena concerts.

The hotel was in a fantastic location! The breakfast amazing

We were told we couldn’t use the spa facilities because we were checking out the hotel, I’ve never been to a hotel and not been able to use the spa past 12 when check was even though we weren’t leaving London until 4. The staff member was quite rude as well! I think she thought she was better than us. Never judge a book by its cover. Really disappointing because the website contradicts this. ‘Check out is at 12 but you are welcome to use the facilities’ The room was also a bit disappointing with Stains and marks on furniture. For the price paid not what I expected. Also when there’s a party of 5 women only providing a sleep mask for two…

We stayed in order for our son to run the London Marathon . Ernie the concierge was lovely and was very helpful . Room service breakfast was excellent and was the perfect start to day prior to running . Location was perfect and we were able to leave London after the race easily . Roof top bar night before was fabulous , and I dare to say good value for London .

Staff in 1st floor bar unwelcoming . Was told empty seats by window were reserved , they remained empty for the duration . Perhaps after driving 7 hours I was not looking my most glamorous . Moved to roof top bar and had a much reception .