Swimming pool! Plus bar/restaurant and Starbucks. Plenty of parking. All the staff we met were lovely, very helpful and professional.

The family room was a good size. However, the temperature in the room was too warm for us with no temp control and a window which only opened a v small amount. There was nowhere to dry wet swimming costumes apart from 2 hooks on the bathroom door, but then nowhere to hang towels…. Also (despite the too warm room), no radiators. Plus the lighting in the bathroom was weird, so impossible to do makeup in there. Not much better in the bedroom either. The wet swimmers issue would be easily fixed if a small clothes airer was provided.

We came to stay the night for a wedding. We had a lovely time and found most staff to be very helpful especially with advising on wheelchair access. The wedding was brilliant. The stay was comfortable and clean

I didn't like that the house keep knocked on our door at 10.50 to tell us he should be in to clean our rooms however check out wasn't until 11. We were almost ready just gathering the last bits but I feel he should have checked the time. Also there was very little space in the family room with the sofa bed pulled out. The rooms were a little compact especially with a child who is a wheelchair user but family rooms with access don't exist.

Location is good. Loads of restaurants near by and supermarkets. The hotel is huge with a spa, gym and swimming facilities which were clean and manned well. Guest was respectful. Staff were so friendly. A massive thank you to Chloe and Belle for decorating our room for my nephews birthday. And thank you to the member of staff at breakfast that helped me look for my daughter’s toy. (Didn’t get her name sorry) EVERYONE WAS SO KIND!! wonderful service! Christmas dinner was fab too!!. Santa came and gave chocolates to the kids. No complaint at all

Wish they had charger ports near the beds but that’s nothing major. Wish there was hash browns for breakfast

We stayed at the hotel for a Christmas getaway. Booked online at a good price, when we arrived the check in was smooth, and the staff was polite and friendly. The room was lovely and clean, and the hotel had gifted small gifts and a card for the kids for Christmas at their own expense. The kid thoroughly enjoyed the pool facilities. The breakfast was full of choices and lovely to the taste, Staff again were very accommodating to us and the kids. The room service was swift and again staff, were great. On our second night we experienced noise disturbance from the floor above us and guests messing about in the hallway. When this was reported to the staff, they explained they would ask the noise to be calmed and for the residents to go back to their rooms as they were teens. The hotel apologised and offered a room change for us, which we ended up taking and it was just around the corner. We had a quiet night after this. But overall our stay was 100%. Staff were great, The food amazing and our room was lovely and clean and just right for us. This was our second stay. We will be back ! :)

As it is an old building you can hear people above you if they are running about or if they have kids jumping around which cannot always be helped. And you can hear people running up and down the corridor, maybe adding some padding to the bottom of the doors to reduce the noise would be good?

Staff excellent especially on our departure. The girl on reception a young lady tried to her best ability to get a taxi and tried to get us an Uber account. Next because we couldn't get a taxi and we were going to miss our , 2 young men that had been to the gym helped us by taking us in their car and got us there by 9 and wouldn't take a penny from us for doing so. A very pleasant stay indeed

Nothing at all I would recommend it if someone needed a stay over for the airport but hopefully the weather was the downer beyond your control

Room 238 Good size It was clean During the night it got a bit too warm, the windows could open a little wider I think, we shouldn't treat everyone as potential "jumpers" or idiots! You can keep air con for me, I hate it, give me fresh air every time, at home my bedroom window is open 24/7/365 days, no matter the weather! Bed Very comfortable with two pillows each, excellent. Breakfast Spot on, everything we wanted or needed was there. I particularly liked the sausage and the bacon, as did my partner. the toaster was a bit keen heat wise, my croissant was great and it was possibly the best machine coffee i ever had. Service was great and the poached eggs!

Double room 238 Could be provided with water glasses. Only one chair in the room??? No sockets or charge points for phone. (wake up) The paintwork outside is, or has, become quite shabby. The lift closed too quickly. (dangerously so) Directly over the lobby, the first impression on looking out of the window was, moss in the gutters and a broken slate, simple stuff for any maintenance department, if there is one!

Staff were very friendly. My room was very comfortable and had almost everything I needed. Bar staff were friendly and the bar prices were reasonable. Great leisure facilities which I used on Christmas morning. Overall very good value for money.

Could have done with a mini fridge in the room, I understand none of the rooms have this. Also I did not have a very nice view from my window, looked out over what I think were air conditioning units on a flat roof, and the windows of other rooms.

Travelled from Scotland and stayed here on the 17th-19th May '24 with my disabled mum to visit the Emmerdale Tour (Approx 20mins in a taxi to that location from this hotel). This hotel sits in absolutely stunning grounds! Approx 15mins taxi ride to Leeds Train Station. The accessible room for my mum as resquested was excellent, despite an issue with the toilet flusher and a leaky/dripping shower in the wet floor bathroom we were definitely more than happy with our room and the beds are like sleeping in the clouds. Our room being in a seperate building from the main hotel was enjoyable for us. The on site restaurant serves delicious food and, as a lover of Starbucks...having this within the actual hotel is like gold dust!!! The hotel staff we interacted with were extremely helpful and always with a smile! A great stay and we will be back again! Thank you!

This is very likely to be outwith the hotels control but the Starbucks staff were quite rude. Barely smiled when i approached, almost like my order was begrudged by them both. After which they immediately started chatting about their weekend party plans, and gossiping about their friends and/or other colleagues while i waited for my order. Very unfriendly and unprofessional from them which was a let down...coffee was nice lol...

We were given a different room straight away at the self check in as a staff member advised us there was a Prom on and we were given a room on the first floor. She quickly amended it to the second floor in case it was too noisy. Check in was quick, room was tidy and spacious enough, had everything we needed, nice shower/bathroom. Really comfy bed. We didn’t book the pool but looked like the facilities were awesome, next time I’ll use the pool for sure. Food was also tasty.

Not much to complain about. Only thing is The room was super stuff/no air con. There was a fan but couldn’t sleep with it on. But that’s just being picky, nothing to complain about.

Lovely staff and room! Lots of room for our cases and really nice shower/tub. Decent bed and pillows. Electric kettle and great little area for tea and coffee in the room. Starbucks downstairs as well as a nice, open restaurant. They’ve got gym facilities and the area is really beautiful around the property. Perfect for our visit with friends in Horsforth.

Could use more outlets for charging - especially on night stands. A mini fridge for water and medications would be great. A do not disturb sign helpful and not around in our room. Nothing major!