The lady who tended to us was very welcoming and friendly, both when we arrived, at breakfast and upon leaving. The building was brilliant - some may say it needs a spruce, but think it looks great with all the original features! Loved the bookcase full of old books and the old wooden furniture! The bed was really comfy with a thick duvet, towels and shower supplies were also provided. Had the vegetarian breakfast, which was just the right size and tasted yummy! The location was close to the centre, surrounded with lots of parks and drinks venues. Would definitely recommend!

Lovely man booked us in. Comfy mattress... Really good night's sleep. Fantastic location for what we wanted. Quiet area. Tea making facilities had a good selection and a biscuit with hot choc sachet a nice bonus.

Shower didn't work properly, had to wiggle to get dribbly water through the shower head.... not a massive bother we had baths instead. Spoke to lady on checkout - she said ok so should be easy enough to replace for next booking. Clean but very outdated. Loads of unnecessary doors around the place. The car park needs cementing over, big holes and mud everywhere. Dead rat next to my wheel. The wardrobe covered the radiator but had a hole cut inside at the back to reach the radiators control! Plug sockets everywhere but TV kettle and microwave plugged into extension lead-not sure why.

The hotel was on the main road, so easy to find. it had excellent parking facilities to the rear. our room was clean and comfort all be it basic but it did have tea making facilities and biscuits 😊. The bathroom had a bath with the sower over it. It was adequate however the hot water was only warm. the staff were wonderful and nothing was too much trouble. Danielle went above and beyond, even waiting after her shift to make sure we got back to the hotel safely. Breakfast was fabulous. I can highly recommend the full English. The hotel itself was in need of redecoration as paint was chipped etc. but for a one night stay it was fine. Most welcoming and very good value for money. If we go to the First Direct Arena again we will most definitely book this hotel again. A big thank you Danielle 😊

The hot water could have been a good deal hotter.

The receptionist, Erin, was very friendly and helpful. I liked my cosy little room. And was delighted to find there was a bath. For a budget hotel, it was fine.

The toilet didn't flush properly but it didn't bother me - I used the bin to flush it, and then reported it to Erin, so hopefully it will be put right for the next guest.

Friendly staff. Everything you need for a night away. This isn't a fancy hotel if that's what you want, but I'll definitely be back again.

Only thing I would say is that the rooms look a bit tired, but as I said, great place for a night or two

We stayed at the Butlers Hotel for a double birthday celebration with my partner in November 2022 and we had a wonderful time. We were pleasantly surprised with the treats they gave us as a special request. On arrival the room was decorated with balloons on the bed, two happy birthday balloons, a bottle of prosecco and a box of chocolates... The staff were lovely and allowed us an extra two hours stay at no extra cost much to our delight. The room was big and cosy, traditional style building. Our stay was short but it was made extra special by the hosts, so thank you kindly.

The bathroom was outdated and worn and needed improvements but otherwise no complaints. We struggled slightly with parking but figured it out and was ok

Staff were very pleasant and helpful, the room was very warm but the staff came up and adjusted the radiator as soon as I asked them. Lovely location and the room and furniture were full of character and in keeping with the age of the the building. We had a short walk to the 'pub area' and then walked on to the Brudenel club from there. Would certainly stay there again. Free on site parking was also a bonus.

Friendly staff, very helpful. Quick check-in and I was shown to my room. Decent parking at the back. Bedding and towels spotless. Tea and coffee provided, also a microwave and an ice box

Needs some TLC... frayed curtains and chipped paint, but pretty superficial considering the general cleanliness of the room.

The warmth, the friendly staff and the beautiful surroundings. The room was clean, cozy and I loved the tea items to use inside the room. Monica is a wonderful and kind person and sending my regards to Mark for his warm hospitality. It is my second time here and I will come back again.

Nothing.

Staff so friendly and helpful. Comfortable clean bed I would recommend breakfast. Parking was good and we'll be back in September

Bathroom needed some tlc and location was a long walk into city centre but we knew that.