Size of the room and facilities inside the room were amazing.The size of the bathroom was good for the number of people in the room .could do a not more on wardrobe space, but overall room experience was worth the money.

Breakfast was below standard, the variety wasn’t good enough, the bakery and pastry areas weren’t fresh, too noisy and smell wasn’t great.Not much staff around to help, too many long queues. Should improve to maintain competition with other hotels. Even the room staff should keep an eye on toilet rolls and water bottles in the room. We had to request for these basic services mostly everyday

Very spacious rooms, excellent Wi-Fi, amenities ( toiletries and personal care products) are great and bathroom was superb

Non availability of wheelchair although it was noticed in hotel, but never provided and we had to purchase one , also attitude of concierge when asked for it and that we are not happy and we will share bad review he didn't care which was really bad experience. To be honest the road was blocked by excavation and maintenence which affected the location. It is far from ladies entrance , although they provide shuttle to drop women but they need to make it every 15 minutes not half an hours also at Fajr prayer they need to make it every 15 minutes instead of 1 hr.

Beautiful hotel with very helpful staff who offered us a upgrade on arrival when checking in. Cannot fault anything. Location is great.

Bathroom could do with a upgrade.

Super friendly staff from reception to the restaurant to the cleaning team. Everyone had a smile on their face and made us feel genuinely welcome throughout our stay. Dinner was great too. They had a good variety of food, and it changed every day so we didn't get bored. Hotel is also very close to Masjid Nawabi. 4 min walk from hotel to INSIDE the mosque (men side) and maybe around 2-3 min more for female side.

The rooms and bathrooms feel a bit dated, and the hotel could benefit from some modernisation to enhance the overall guest experience.

Actually, I gave bit lower rating specially because of staff service was not good on breakfast. Most of dishes emptied and refilled very late. The sitting arrangement was good but due to bad service we didn't enjoyed our breakfast.

Everything as per expectations and enjoyed our stay. Only, staff services need to improve specially the luggage and restaurant staff.

We stayed for the last week of Ramadhan and really enjoyed the hotel. Whilst we did not try the breakfast as it was rather expensive. However room service was brilliant, each day our room was cleaned and restocked. The hotel was 5 minutes walkto Masjid Nabawi for male entrance to Salah and about 15 minutes walk to the women's entrance. The coffee and snacks were delicious from the cafe. We liked the shops nearby which was very handy. The museums were a 5 minute walk away and were absolutely informative and an amazing experience. The restaurants near the museum building were a favourite spot and very convenient. We hope to return here in the future insha'Allah. Concierge was very good in helping to bring our suitcases to and from our rooms on arrival and departure.

Breakfast was too expensive in Ramadhan.

The room was spacious. Location was close to the Gate 37 of Masjid An-Nabawi, for visiting Rawdah which was a plus.

The location is a bit far from the women's entrance. So, if you're travelling with family, please make a note of it. Moreover, the nearby shops are more expensive than the ones in the front of the masjid near Oberoi or Daar At-Taqwa, which is a bit disadvantageous.

I had an absolutely unforgettable stay at Hotel Pullman Zamzam in Medina. From the moment I arrived, the staff were incredibly attentive, professional, and genuinely warm—they made me feel right at home. The ambience throughout the hotel was serene and elegant, providing the perfect atmosphere for reflection and relaxation. Every detail was thoughtfully curated, creating a truly five-star experience. The food was exceptional, with a wide variety of delicious dishes that catered to all tastes. Every meal felt like a celebration of flavor and hospitality. What truly stood out was the Guest Relations team—they went above and beyond to ensure every aspect of our stay was flawless. Their commitment to guest satisfaction was truly commendable. Without a doubt, Pullman Zamzam Medina delivers excellence on every level. We can't wait to return!

Not applicable

+ plenty of free water bottles in the room + hotel is very close to haram + staff very friendly and helpful + breakfast buffet has 2 floors

- rooms are NOT sound proof: not between rooms, nor hallway or streets. Unfortunately the slightest sound can be heard and easily interrupts your sleep, and we were on the 10th floor! - there is no in-room dining - Breakfast buffe food not very good, almost everything is greecy or used cheap material (nothing fresh)

I spent over two weeks at Pullman during the holy month of Ramadan, and I must say, one thing truly stood out—the level of respect and service provided throughout this sacred time. As a client of Pullman for the past three years, I consider myself both loyal and constructively critical, as I have occasionally encountered inconsistencies in their service quality. However, during my recent stay in Madinah, I was genuinely impressed by their exceptional hospitality. The staff showed great respect, and the overall service during Ramadan was commendable. Special appreciation goes to the housekeeping team for maintaining excellent cleanliness, and the Suhoor buffet team for their attentive and high-quality service. Pullman truly made this Ramadan stay a pleasant and spiritually fulfilling experience.