We were late checking in. Friendly staff, who were very helpful with managing carpark. took our bags to our room so that we were in time to have dinner before restaurant closed.

Would have expected breakfast to be included in price. Thought that 16.95 was expensive when there was no table service and had to make our own tea and coffee , which is remineded me of being at a petrol station.

We were upgraded on check-in which was fab. We brought our dog, a dog bed and bowl was available in the room which was a lovely touch. I would recommend adding a section to say what type of breed of dog is staying so the dog bed size could be matched accordingly. The staff were friendly and the breakfast choice and quality was amazing!

We had drinks and snacks in the bar which was lovely but on the second night of our stay we went for a few drinks and dirty food plates were left on a number of tables in the bar and were never cleared to allow for new people arriving. A catering member of staff was bring snacks in to people in the bar but never took any of the used plates away. We cleared our table and just pilled them somewhere else as did a number of other people who came in for drinks after us.

Beautiful view out of our room’s window.

We stayed in multiple hotels over our holiday. Hilton was the only one to ask for a safety deposit, which is fine. However it takes a long time for the funds to get released. In addition to this, we noticed another additional charge pending on our bank account which we didn’t authorize. When queried via a message through booking.com app, their response was to call them. Which isn’t ideal when you are overseas and traveling around remote places. This hold has now dropped off from my account, however to date, I have no written explanation as to what that was, as it wasn’t in the invoice I was given when checking out or emailed to me.

Arrived before the allocated check in time, and were offered an accessible suite to check straight in to, or we could wait and check in later to our booked suite - as we were only there for 2 days, and wanted to get off exploring we chose the accessible room. Nice large spacious room, with views across towards the SSE arena. We had tea and coffee facilities within the room, plenty of wardrobe space, a table and chair next to large windows and a large wet room as a bathroom (this was because it was an accessibility room). Bed was large and comfortable, although the pillows were quite soft compared to what we had a home - but this is something minor and there are plenty of them so you can just double or treble them up - this is just our own personal preference that we like firmer pillows Wardrobe had bathrobes for us both Plenty of towels in the bathroom Independent air con for the room After check in, we received a text message from reception to check everything was okay for us which it was. Ideally located for all the attractions, and within easy walking distance (4-5 mins tops) to the centre. Approximately 10-15 min walk to the titanic museum Check out was super simple, our flight was later in the afternoon, so they safely stored our 2 cases until we were ready to leave, and prebooked us a taxi to the airport (Belfast international) which cost us around £50, for when we were ready to head off

We had the use of the executive lounge and the value for money based on the free amenities plus the size and comfortablity of the room was second to none. Would stay again and recommend to others .

The lobby had an awful smell (the toilets; beside the lobby, smelt amazing) it was a sewer problem and they were working on it, but it was awful. Also id ordered truffles and strawberries to the room for my husbands 50th and they must of been left out a while before arrival as there was fur on them by the time we returned to the room that night, despite us moving them to the available fridge ourselves to keep them fresh.

Our stay at the Hilton Belfast was overall enjoyable. The location was excellent, offering easy access to the heart of Belfast. The bar staff were particularly outstanding; they were friendly and provided great recommendations for local attractions, which enhanced our experience.

Unfortunately, there were a couple of downsides. The tray charge for room service seemed excessive, and the parking fees were exorbitant, especially considering we had already paid premium prices for the hotel. Additionally, while the lobby's grab-and-go self-serve coffee machine made sense, we expected barista-made coffee in the restaurant, given the Hilton brand's reputation. Despite these issues, the staff's friendliness and the prime location made our stay at Hilton Belfast pleasant.

The staff were great. Lyle Marie helped us check in and she kindly upgraded our room on arrival, made us extremely happy. The room was perfect, the double bed was massive, and we had a lovely lake view. Great shower products as well. The room and the entire hotel was very clean. The breakfast was incredible, not big variety but great quality. The bar no. 4 was also great, hard working staff. Overall elegant hotel would definitely stay.

There weren’t many channels on the tv, no access to Netflix or any other app. Had to ask for toothpaste and brush but they gave it right away when we did. There were no slippers. We thought the breakfast was slightly expensive at £20.

Absolutely amazing experience throughout! We arrived very early and our room wasn’t yet available but there was an upgrade available for an extra £50 to an executive room. Considering our breakfast wasn’t originally included, we accepted. If you’re in the position to do so, I highly recommend the executive experience. The room was immaculate with a fantastic view of Belfast. Also included a Nespresso machine. We got access to the executive lounge which is a very reasonable perk for the price you’re paying. You get access to complimentary drinks (including alcohol), canapés and had a very cosy vibe. It seemed quite a few residents staying availed of this option. In the evening there was one girl working in there, fantastic worker, constantly replenishing everything and very friendly. All staff were very accommodating and polite, perfect hospitality manners. Amazing selection for breakfast and dinner was lovely. Hotel is also very central in Belfast, just 10 minute walk to the shops and a 2 minute walk from the train station. Ideal hotel for those travelling from Donegal/Derry by train. Overall an amazing experience and would definitely stay again when returning to Belfast.

The location is perfect for visitors, located in the centre of the city, only a few mins walking distance from the iconic attractions the City Hall, St George's Market, the Crown Bar, Titanic and the high street with lots of shops and restaurants. Also it is close to the river with a stunning view. Walking along the river to the Titanic and SS Nomadic is just beautiful. There is a train station across the road where you can take trains to travel to elsewhere. The environment and facilities are great, the reception staff are very nice, very friendly, and professional. They responded to my queries promptly and professionally. The surrounding area seems offices, nice and quiet, great for those travel for business.

The housekeeping staff seems a bit careless as they forgot to refill my coffees and milks repeatedly ( we stayed there 4 nights, 3 days whole days, 2 days that needed housekeeping, she didn't refill the coffees and milks all those 2 days. I phoned the reception to have them delivered once, and I went down to the reception to collect them myself once). Also the housekeeping staff kept ignoring the cleaning, the cookie crumbs on the small coffee table never been cleaned, the hair in the bathroom never was cleaned either. And all the lights were left and switched on with the curtains closed, which was a bit weird as it doesn't help with saving the energy and cost, and it was sunny outside.

The room was spotless, the bed was very comfortable and my shower was nice and hot. The desk was perfect for working on my laptop, having my breakfast in the room and packing my case when I was leaving. The temperature throughout the hotel was very comfortable and the lobby was kept clean despite the very wet weather outside. The staff were extremely helpful and friendly. They organized my taxis to and from the hotel and put the TV on the right channel for my partner when he wanted to watch some sport. We stayed in Executive Room 1111.

Some continental options with breakfast would have been nice. An option of cheese, fruit and bread is always welcome.