The customer service was great. We were able to ship our luggage from there to Tokyo. They helped us get a big enough cap for our group. The breakfast was actually tasty. The rooms were small but not Tokyo small. They had tasty lemon water. I wish it was always available . The toiletries in pajamas were easy to grab every day. They had laundry available if you needed it. We didn’t use it.

It felt a little far from the station. However, it was easy to fine. Lots of attractions nearby. Not actually with the price we paid.

This is a larger hotel room by Japanese standards, though still relatively small. The hotel is really well equipped, with a downstairs chill out space offering free coffee. The staff are friendly and very helpful, speaking good English. It's a five minute Uber to the train station and a five minute walk to local tube stations. A great hotel in Kyoto.

Almost perfect stay, staff were extremely nice and helpful. Located 15 min on foot from Kyoto Station, 30 min from Nijo castle, 30 min Nishiki market. With 2 children (3-6y) without any kind of problems. We used laundry machine (2h), our room was big enough and comfortable. In front of hotel is city bus station and across the street. Most important, bus number 28 and 85...both can take you to the Arashiyama park (Bamboo forest). In lobby is coffee machine (no extra fee) and normally two drinks (water with lemon) and tea, which i think is big plus in comparison to the other hotels.

Only one thing bothered me, we stayed on the first floor and going to breakfast every morning took us some time...there are 2 lifts and also when you press the button...it automatically goes to the top floor and chooses the top floors first...and of course when it stops on the first floor is full. Maybe something the hotel management should think about.(there are just emergency stairs )

We came to Kyoto in our rented car and checked in quickly (by machine). The staff was very friendly, and after dropping our suitcases, we took our rented car to return it at Kyoto's office. The room was comfortable. We had breakfast at the hotel and dinner in restaurants nearby (yes, yes, another Ramen..) During our stay there (five nights), we understood that there is a way of transporting our big suitcases to Tokyo. This idea was one of the best ideas we had in our trip (Kyoto's train station is a huge building). Our staff in the hotel assisted us in delivering our suitcases to our hotel in Tokyo (on the date we arrived there), and so we were free to take trains with light bags. Please consider buying tickets for trains to Hiroshima or Osaka at the tourist information near Kyoto's train station.

We had a family room, so the room was very spacious and modern. Floor beds were awesome with a small kid. Overall everything needed was there. Location was good. 20 min walk to Kyoto Station or 5 min by bus (leaves directly in front of the door). Stores and restaurants in walkable distance. Coin laundry was very practical and easy to use. Value for money is great.

When hotel is very full, the breakfest was very crowded. On the majority of days it was alright. Selection at brealfest was a bit small. Some basic bread/toast would have been great (only sweet pastries were available) Some shelf or storage space would have been great. There were only hangers but nothing else. There is enough space on the walls to install maybe 1 or 2 wall shelves.

The accommodation was overall fine and as described. However, we were a bit bothered by the noise from the air conditioning or fan, which was constant throughout our stay. It might have been unlucky room selection, but it was impossible to sleep without earplugs. As mentioned in other reviews, the breakfast area was overcrowded and not very comfortable, though the food selection was good. The hotel’s location is excellent, with many interesting places nearby and easy access by bus. Thank you very much for the stay.

Beside the noise from the air conditioning or fan and crowded Breakfast, all good.

Good value for the price. The rooms are small, but that's standard in Japan, and they are comfortable. The breakfast is good, and transportation is easy to the main attractions in the city. There is a bus stop right in front of the hotel. The staff was very friendly and helpful especially Nakagawa, at the front desk. He went above and beyond helping us with the checkout process and with shipping our bags to a pickup destination.

This was a very nice place to stay! My room was fairly high up so street noise was not an issue and the noise insulation of the rooms is good. I did not have trouble sleeping at night. The hotel includes a good breakfast and a self-paid laundry service, which I found very useful (but hard to gain access to after about 5pm as there are two washers for the entire hotel's guests). Staff were very friendly and helpful. Location is great- a bus runs right to the hotel from the station and it's a short bus ride or walk to the nearby touristy spots.

Nothing

Hotel room extremely comfortable. Bathroom and room spotless. Toiletries, slipped dressing gown a lovely touch. Kettle, tea coffee. Fridge for water. Could not fault anything. Staff were so helpful and friendly. Location perfect, public transport close by and taxi very reasonable. Definitely recommend and come back to stay. Free coffee and water refills in the foyer. Breakfast light and refreshing not too much choice.

If there is a criticism it would be too alert the early breakfast. Would like breakfast to go until 10.30am.

Spacious, clean, great breakfast, and friendly staff. Japan never fails to amaze me—you can even do self check-in using a touchscreen monitor! The staff were brilliant as well, as they could speak English. The location is decent—you can take a bus (e.g. bus 80) to Gion. Overall, it was a pleasant stay and great value for money.

There’s no Netflix available and laundry / washing machine in the room. We were planning to do some laundry, but when we checked, it turned out you need to pay for it. Don’t quote me on this, though, as we didn’t actually try using the service. Nonetheless, we only stayed for one night, so we decided to leave the laundry for when we got to Tokyo.