The property was very central, so good to go to many places by foot. Busses and underground very close too. For a family it was very useful to have a small kitchen to prepare coffee and toast.

What was very strange, that we were madr to wait for a check in, as the computers would start at a certain time. When 5 of staff were standing and chatting. The wait was not long. But it was strange that at least 5 families were waiting for the screens to start checking us in. The sofa bed was very uncomfortable. The matress was very thin and we had backaches for the rest of the trip. The cleaning is every second day. So in 4 nights we had 1 clean. Which was not done well. Some things were cleaned while other were not touched. A minimum inconvenience as it was our mess, but still very strange.

The location is great - close to everything, walking to the bridge, London Eye, the Big Ben, South Bank and other attractions. There’s a subway station next block. The room was relatively small for two people but had various useful items: a full size table, a kitchenette, and a sofa that opened into a full size bed. The staff was friendly and accommodating. I will stay again without hesitation.

The breakfast was not included although a good variety for just GBP 15 extra. An alarm went on one of the nights. There was some noise from people rolling the suitcases and passing by the room. There was no gym. The room cleaning was every other day. Overall, I think it was a good value, particularly considering the location.

the location was very good, spacious, the staff helpful, we enjoyed staying here. I would have give the grade 10, but the cleaning was not a 10, it was a 9, so this is the only reason. orher than that, we had a great stay!!!!

the cleaning was not ok. we found hair on the sheets and in the towels. they change the towels every other day. i understand that this is the hotel policy, but it is a 4 star hotel so this was not very cool

The beds were extremely comfortable. The room was nice and spacious. The staff were fantastic. There was a tube station directly across the street. The proximity to the London Eye and Waterloo train station was good. There were a couple of handy shops next door. The elevators were nice and fast. The hotel provides a safe place to store luggage.

The shower was awkward to work, if you did not get the knobs in just the right spot it leaked. The right spot was not the spot that was marked on the knob, so it took a lot of finessing. The first room we had, the water trap in the shower wasn't emptied and the room smelled like a sewer until maintenance came to fix it. There were no instructions that you had to insert your room key in a slot by the door to make everything in the room work. The duvet was too small for the bed. When two people were in the bed - one of them was left with only half a duvet. The hotel was mostly spotless. Our bathroom could have been cleaner.

We had a very good stay, the accomodation at Marlin made us enjoy our trip to London to the fullest. The location enabled us to easily visit the main attractions by foot or by bus/tube. Shops and good coffee downstairs. The view of the Shard from our studio on 5th floor and the ability to listen to music in the bathroom made our kids very happy. The check in/check out was smooth, the receptionists were all very nice and there to help. The elevators were all in service during our stay and there was no fire alarm to distrub us.

There are some points that can be improved, like cleaning in both in the rooms and in the common areas, a toilet brush in the bathroom and the sofa bed which is too soft. These aspects didn't bother us that much for 3 days, especially that we were aware of most of them from the other travellers' reviews. In the email received from the hotel with the checkin information, the bar program was presented, with the cocktails happy hour up to 8:30 pm. But when we arrived one evening after 8:00 pm they said the happy hour is up to 8:00 only. So maybe the information should be verified and updated, not to mislead the guests.

The location of this property is absolutely fantastic. one minute walk away from the tube station that can get you anywhere in the city. Right downstairs is a small grocery store as well as coffee shop. 8 minute walk away from The Eye and The Queen’s Walk and from the Waterloo tube station that you can take several different lines from. Staff was friendly.

Facilities were not clean. Grout in shower tile was black and there was some blue cleaning gel stained on shower wall. Room was okay but not worth cost and were not luxurious at all. Also, for the price, you would expect daily room cleans however the property only cleans the room fully on every fourth day. Be Aware as this isn’t stated clearly on the hotel listing page.

Our family of 4 had a very good experience staying in this hotel. The location is great. Walking distance to London Eye, Big Ben and Great Waterloo station. The hotel is clean, the staff is friendly and attentive. There are open 24/7 markets, souvenir vendors and food and beverage places around the hotel. We did not eat and drink at the hotel, we have no idea about this. We definitely recommend this hotel for your trip to London.

The heating system of the room was not enough for us. We couldn't get it above a warm, average room temperature. At night the heating would turn off by itself and the room would get cold.

Excellent location. Very friendly staff. Just only few minutes walking distance to Big Ben, London Eye. Two Tube/Metro lines very close by. We are a family of 4 (2 Adults 2 Teenies) and the room bathroom and kitchen were spacious and clean. Double bed was big and good and sofa bed was ok too. Room to keep our luggage while we were too early for checkin on the first day and also on the last day and had already checked out (flight was earlier). Small gym but good enough for a few days. Overall excellent value for money.

All was fine and exceeded our expectations. A coat-rack on the wall to hang the jackets was the only thing missing. We just put the jackets on the chair and because everything else was fine we actually forgot the missing coat-rack.

All of the staff were very professional, helpful and great to deal with. The rooms were very well equipped and afforded panoramic views of London. The staff listened to, and acted on, my request for a particular room on my second stay: i was given the room I wanted, which was even more spacious and the views of London were even better; as I was on a higher floor. The location of the property was fantastic with easy access to all of the South Bank's myriad attractions.

my only, very minor, comment was that the drying machines required a degree in operational engineering to operate: i suggested that they rip these out, which were designed and manufactured in Switzerland, and replace them with dryers which were easier to understand and operate.

Excellent location. Very close to groceries, train station, bus stop and underground station. Also very close to landmarks. The room has a very functional kitchen with fridge, kettle, microwave, cooker hob and dishwasher, and with pots, pans, plates, cups and cutlery. Shower is very comfortable. Drinkable water dispenser at the 6th floor is great.

The room had a very strong permanent food smell, possibly due to cooking strong spicy food previously. Common quite spaces for working etc are a bit limited in the hotel.