Location: Perfect. Close to Waterloo train station and bus stations which makes the commuting too easy. Room: Perfect. - Size of the room was great even for two people (I was traveling alone). - Bathroom was good. I was on the 8th floor and water pressure was great. - Bed was comfy. - Great view of London eye and the city.

I was not satisfied with breakfast. Most of the time the breakfast were cold (eggs, mushrooms, and other hot breakfast options). Once, I saw a hair in my fruits. The restaurant of the hotel did not have good food either. I tried pasta there and it was not satisfactory.

　The staff check in quickly The service and breakfast were excellent and the room was well cleaned.

　One of the mattresses in the twin room was badly deformed and my wife could not sleep. It is recommended to check the equipment every time the room is cleaned, and replace the equipment that may affect the guest experience in time.

the hotel met our expectations, the room (even for three) was ok for London standards. Breakfast was good, something for everyone. Staff was very friendly.

location is good: there is a bus stop very nearby and Waterloo station is also close. However, there is an ambulance service right across the street so expect some sirens, also during the night.

Located near transport, both buses and tube. Staff were lovely, l mentioned that it was my daughter's birthday and they left her a, balloons, 2 bottles of water and a muffin, l thought ir was very kind of them. Thank you.

I didn't like that there was no variety to the breakfast, no option of fried egg or an omelette, but l like the fact that calorie content of all breakfast items was outlined next to it.

The hotel has an excellent location, close to the city center and plenty of attractions. There are two subway stations within 10 minutes of walking, which makes it easy to reach without a car and to get to other areas in London. The breakfast was excellent, with a lot of stuff to chose from. The hot dishes are mainly UK-focused (scrambled eggs, sausages, beans), and there are two waffle makers. The room was decent, with a large bathroom and good WiFi.

The bathroom didn't have a fan, so it got extremely humid after a hot shower, with all the surfaces covered in water. It took at least 10 minutes for the steam to be evacuated through the ventilation hole in the ceiling.

There was enough variety at the breakfast-buffet. Make sure to not arrive too late, around 7:00-7:30am was a good time as it wasnt as crowded. The room was big enough and had everything in it as advertised. It also comes with an AC-unit which is central-controlled at 22°C, make sure to pack a pyjama as it gets chill at night, otherwise its a comfy temperature for sleeping.

The mattress of the bed was pretty worn down, on some parts you could feel the springs coming through. You could hear it squeak when moving in it. But it was still comfortable enough for it to not be a huge problem.

The attention to the children , every staff member said hello to them. Made their mornings, afternoons, evening just special. Always giving them treats, stickers and just general kindness. Which can be rare to parents. Kids get loud, disruptive, excited just general happiness which can be sometimes conscious of been a parent for others visitor. I found these guys / hotel extremely family friendly . They couldn't do enough for me and the children. Goes a long way. Travelling can be tough with kids to keep the pasona going.

Only thing was lack of sinks working in the main toilet area downstairs.

We really like the location of the hotel as it is only a 5-minute walk to Waterloo train/tube station. The room was ready when we arrived, which meant that we were able to check in a couple of hours early. The staff was very friendly and helpful. Finally breakfast was really lovely: lots of options including cooked breakfast, pastries, fruit, etc... and also a waffle making machine, which was a nice surprise for our family.

There were only a couple of things that could be improved. The sofa bed in our room had seen better days and the bathroom sink was damaged. Apart from that the room was pleasant.

Location was perfect.Nice Hotel very clean and our room was big and had a city view but was very quiet just what we wanted.Some of the staff were excellent.

Some of the staff were unpleasant.I returned our empty glasses to the bar counter as a sign courtesy and although the bartender saw me he never said a word totally ignored me not a thank you and the same thing happened later on when my wife did the same.The breakfast was average, the sausages and the parmentier potatoes were overcooked and lukewarm although the bacon and scrambled eggs were very good.

Located near Waterloo station. Walked past the building as it looks like a cafe/bar rather than a hotel. It would have been helpful if the hotel name appeared on some of the street level windows. It is opposite the NHS ambulance station The room was clean and warm . Ate evening meal and breakfast in the hotel, we enjoyed our meals.

Chilly in the bar area in the evening caused by the cold wind blowing through the main doors every time guests entered and left the building. Lack of signage at street level. Walking from Waterloo you walk along the side of the building and the hotel entrance is on the corner of a side street and Waterloo Road.