Location is very good close to the train station city . The hotel is close to hotel is close to the road but NO noise thanks to their double or triple grazed windows 😀 Their breakfast is nice .and staff are very helpful.

Pillows stunk of sweat I was in ro 209 ( incase its the only room ) I had to buy 2pillows for my self as I couldn't afford another night with the hotel pillows..plse change pillows or throw away old ones every often

We had a 7 day stay at the Citadines Michel Hamburg. Fantastic location as a base to explore Hamburg. Very friendly staff on the reception desk will go out of their way to answer any questions you may have. If you can’t walk to where you want to go, there is a U Bahn and S Bahn station within 5 minutes walk which will take you all around the city. Room was comfortable with plenty of storage space. We didn’t use the small galley kitchen facilities but it’s good to know they are there if needed. We booked on a “Room Only” basis so can’t comment on the breakfast options. Several patisseries and coffee shops are in walking distance to help start your day.

To be honest the hotel and staff provided us with everything we could ask for to make our stay in Hamburg memorable.

44 m^2 apt. was perfect for our family! Location was great, within walkable distance to many places or easy transport otherwise. Water with and without gas, coffee and tea for free was a great plus!. Dish washer machine with all detergent included also helped. In general, the kitchen is well equipped and the fridge is large enough.

There is no daily cleaning service (at leas for our 3-night stay), but anyway this was not a great problem for us. We went down to the garbage disposal place inside the hotel, and just changed the garbage bag ourselves. You can also get extra towel if you want to change it.

We had a one-bedroom apartment, and it was very good. The facilities in the apartment were sufficient for our stay. The location is great, right beside a historic church, and it’s about a 20-25 minute walk to the central station and around 10 minutes to the harbor. The staff were friendly. Although we didn’t try the breakfast at the hotel, there’s a nice café nearby with good breakfast options at a lower price. The availability of coffee and tea 24/7 at the reception was also very handy.

Since we had an apartment with cooking facilities, it would have been helpful if basic cooking essentials like oil, salt, and pepper were left in the room from previous guests to avoid having to buy these general items. Additionally, we noticed that the sofa (a bed sofa) was not cleaned, although we didn’t use it.

The staff were so helpful and friendly and made us feel very welcome. The communal area with table football and tv ( the Euros were on at the time of our visit ) was very inviting, relaxed and comfortable. The free coffee and ice cold water was very civilised. One evening we tried the hotel's frozen food as we were too tired and hungry to even order food and it was excellent! The kitchen in our apartment was great as was the bathroom and separate toilet.

My only niggle which I managed to sort out was the air conditioning which didn't seem to function at all, luckily July has been awful so I slept on the very comfortable sofa bed with the windows open and it was nice and cool.

The location was perfect, you can go to the center and the port by walking. At the same time, it is very close to the S-bahn high-speed train line and the U-bahn metro line can also be reached. You can drink free water, tea and coffee during the day. We went in January but the heating was good and hot water was fine.

The breakfast was nice and varied, but the price per person was a little expensive. Other than that, there was no negative side, we liked it very much.

The hotel is near the harbour area and many popular sights, easy to get to using public transport. Room was spacious and clean. Staff was very lovely and helpful.

My room was facing the street, so it was a bit noisy. The dishwasher looked quite tired. I wouldn't have minded a bottle of water in the room, though I do know that there were some free drinks (coffee/tea) available in the lobby. My TV was randomly turned on a few times, which I believe was due to a remote used in a nearby room.

The room was a good size, the beds including the sofa bed were really comfortable and the partition between the bed section of the room and sofa bed section gave my sister and I some privacy. The kitchenette area was really useful too. Special mention for Elli at reception who made us very welcome and went out of his way to be helpful. Free coffee and tea in reception for guests was a lovely addition.

Absolutely nothing, we really enjoyed our stay.

The best of this place is the location, halfway and at a nice walking distance between the central areas of Altstadt (Rathaus, Mönckebergstraße, etc.), Neustadt (Neuer Wall, Komponistenquartier, etc.), the Speicherstadt and the Hafencity (the harbour area where the Elbphilharmonie is located), the Landungsbrücken where most of the ferries and tour boats departure, and not far from the Reeperbahn area. The aparthotel itself is more than enough for a few days. The standard apartments feel more like slightly oversized hotel rooms with a kitchenette. For a few days it is adequate, but it might feel crammed for longer stays.

The only thing that disappointed us a bit was the cleaning, or lack of it. When we got to the apartment, it looked overall clean, but under the surface it was not necessarily like that. Some smaller surfaces were clearly not clean and the long pillow laid at the bed had a lot of dust on it. On top of this, for what we could understand, the apartments (rooms?) are only cleaned weekly so, for shorter stays, they are not cleaned. If you're staying just for a couple of days, that might not be a big issue, but if, like us, you have a dog, it would have been nice to get the room cleaned at least every other day.

I was not sure what to expect but the property was fantastic. Each room had brilliant facilities, and comfortable bed and living space. We stayed here as a family and the hotel put our two rooms together so we could easily just walk to the next room. We only stayed one night but the apartments were amazing and had we stayed longer we definitely could have used the kitchen etc. The staff were so lovely and friendly.

Nothing! Everything was perfect!