Clean and pleasant environments close to excel and city for tourists to visit.

Probably due to fire doors, every time some one close a door close by, we would feel the vibration in our room. Had a sleepless night. Expensive parking, I recommend for guest staying more than 1 night the parking should be free or a one night/day charge should be applied not per day. We stayed 2 nights hence paid for 2 days parking @ £30.

All was good, ambience, staff etc.

But unfortunatley there were no Halal Foods (For Muslims) and secondly there was now Toilet shower available in room.

The room was large and the bathroom was separate. The room was cosy and the air conditioning was fantastic. The bed was comfy and the pillows were good. The room was equipped with an iron and ironing board which was a nice touch. There were also two water bottles in the room and more were brought up when we requested them.

The shower gel dispenser in the bathroom was broken and we couldn't access the shower gel which was disappointing. The bed was comfy but noisy. The tv didn't have a casting function as there was no wireless connection. There was no decaf tea in the room and breakfast was £17.99 per person which is excessive.

Clean room, sheets, towels and bathroom. Good restaurants with plenty of choices. Friendly staff.

Access to and from the hotel not very friendly due to construction works around the premises.

Perfect location for the Excel centre and also for getting into the centre of London. Lovely waterfront setting. Excellent hotel, staff both professional and friendly. We were given warm cookies on arrival, an unexpected added bonus. Breakfast, very good choice, everything you could possibly want We had one evening meal at the hotel and the food was fantastic. Exceptionally clean and modern hotel with a great bar area to relax in the evenings. Will definitely book again in the future.

Nothing!

The bed was very comfortable and the room had a lovely bathroom. There is also a huge TV in the room. However, I couldn't get online to watch the boxing. The hotel is clean and nice, and they gave us very tasty complimentary chocolate cookies.

The £50 deposit is inconvenient, and it takes up to 30 days for the deposit to be reimbursed. I often stay at hotels, and in my experience, this is not common practice. It is unfortunate, as this will most likely affect my decision to stay at this hotel again. The online feature on the TV didn't seem to work as we wanted to watch the boxing. However, I did not report this to the reception.

We were given a room with a viee of the london city airport and could barely hear the take off which was amazing. The location of the hotel was very convenient, easy to get to O2 Arena and very close to London Excel. The area was nice and quiet too.

The room was a bit dirty when we checked in. There was a use dental floss on the bedside table, room was not hoovered properly and a bit dusty, the notepad was already used by a previous guests. I requested if something can be done to the room for my boyfriend’s birthday and unfortunately nothing was done instead we were given a not so clean room.

A wonderful room and lovely reception staff who went the extra mile! Put rose petals and cupcakes in the room for our special occasion. But the next morning we decided to go and pay for breakfast at around 930 . The lady on the breakfast reception in the dining room was so rude . She was rude to the people in front and said to us room number and do you want to pay . I got out my card and she said we are full you will have to wait . I asked how long she shrugged her shoulders and said I quote Dunno!! So we left . This lady should not be working in customer service as it was our lasting memorie of what was a wonderful stay. If you could pass this on to the breakfast Sunday morning staff.

I came here for Valentine’s Day 2025, what I really liked was the warm welcoming greeting upon arrival, the complimentary valentines sweets as well as the complimentary Cookies, Which were absolutely amazing!! so amazing that I asked Irene (A lady that works there) if I could have another & she gave me more than just one cookie which was really really nice and myself and partner really enjoyed. She was also really wonderful in helping me with my charger that I had left in my hotel room an hour after checking out. Irene located my charger and had it ready and waiting for me at the front desk :) room was clean and spacious bed was comfy and other guest in the hotel were friendly.

That there isn’t a mini fridge in the room

Breakfast had a good selection,room was comfortable and quiet. Staff at reception on check in super friendly and helpful. Short 5min walk to the next bus station for transport links.

Would have liked to have the option to pay for just continental breakfast or full english, and the only thing that was a let down was the scrambled egg,it looked like it had been blended before cooking and had a rubbery feel to it,which put us off after trying it on the first morning. The reading lights were not able to be operated separately which was a bit annoying as one had to get out of bed to switch them on/off and then walk back in the dark,but these were only little things.