Location was great - easy access to beach and boardwalk. The two pools were great - one more suitable for families and the other for swimmers. The decor and amazing photographs were a treat. Food was excellent. We were especially pleased by the helpful service of Zeltzin, Fritz and Chris in the lobby check-in, and Junior Phillips did us a big favor when we had trouble getting room service - taking it upon himself to order and deliver our late-night food. Daily cleaning service was very good. Pianists in lobby at night were delightful - one took requests!

Two minor inconveniences - our room phone didn't work properly and we couldn't lock the door to our balcony.

The hotel is beautiful and set on the prestigious South Beach. The staff were attentive and very helpful. The Carlton Cafe was great but we never managed the main restaurant. The lobby bar was good too.

Personally as a European, the prices of alcohol and food in Miami Beach were extortionate for basically average food. It left a bad feeling, especially when you are paying 5 times the price for an average beer. The mandatory 20% service charge on everything was beyond the pale and the excuse of “well that’s Miami” isn’t good enough. I would suggest that the city is acting as a cabal with this kind of behaviour. I am in Tampa at this moment, so it’s not the same everywhere. In the long run this will put off tourists

The Betsy is a super cute little hotel at the end of South Beach. We were traveling in October so we did not get to enjoy many of the amenities the hotel had to offer due to weather. Our room was lovely and clean. The staff was kind and helpful. It seems like the perfect location for a girls trip or couples get away! We enjoyed our room service as well!

The hotel was not clear and the pool was closed which was one of the reasons we chose the Betsy so that was disappointing but hopefully will be back open soon! It is a wonderful area that would be nice to walk around, I was unaware of the traffic in Miami so things take a bit longer to get to and it is somewhat difficult for a Uber to find the hotel but not necessarily a negative.

One word Perfect

Absolutely nothing. The Betsy is a wonderful hotel. I highly recommend it.

I want to thank Joanny, Fritz, Paul, Sidd, Nath, and the entire Betsy Hotel team for a magnificent stay. I spent 5 days and 4 nights at The Betsy on a solo rejuvenation trip. From the moment I checked in until I left, everyone was so kind and accommodating. Upon arrival, I was greeted with a glass of champagne and allowed to check in a bit earlier than the usual check-in time. I spent most of my time at the beach, enjoying the chair and towel service that came with my stay. When I wasn’t at the beach, I dined at their restaurant, which had plenty of delicious gluten free options for me. I plan to be a regular visitor here. It was just what I needed.

I would have liked for the rooftop pool to be open longer.

I come to Miami with my daughter who wanted to visit Miami for so long . When booking for the first time and not knowing where to stay mostly because of the safety reasons ,I was going back and forth between Betsy and one I won’t named hotel name but luxury well know one when we got there we realize that couldn’t made a more perfect Choice then staying at the Betsy!!!!!!.. from the moment we come felt super welcomed by everyone specially lovely gentlemen named Gustavo on the front desk, got room earlier then we booked what made us beyond happy and super thankful to be able . Frizzier and Jackie thanks !! Food in the hotel restaurant amazing,hotel pool super clean and rooftop one unbelievable view , rooms great but LOCATION!!! I mean there is no other place with a better one... if you just stay on Ocean dr. You are good everything walking distance across from hotel amazing Starbucks if you feel like t have one which we did every morning lol.. beach stunning and they provide umbrella and lounging chairs to relax with the towels which made a whole difference... stunning place to take a photos my daughter couldn’t stop now she is saying mom all of my Friends wanna come here ,... but last night there we went to just try a restaurant in that luxury hotel I mentioned before just to see how It’s is and truly beautiful place with a amazing food but location hell NO... walking on that street with all the stores and stuff attracted not safe and desirable people to meet when you are woman with a kid on the street... We couldn’t wait to be on the Ocean dr. At The Betsy And one more time got confirmation that we chose the most amazing hotel that we possibly could thank you to Betsy for giving my daughter and-me the most unforgettable vacation and like my daughter said mom this is the best time of my life and for a teenager to say that I know I did great as a mom. Keep doing what you doing The Betsy Hotel because you are Diamond in a hotel industry!! Ivana - Chicago

Not being able to stay longer ...

The staff were very friendly and welcoming, on arrival they offered us complimentary bottles of water and a glass of prosecco. The room was spacious and clean. The location was excellent, just across the road from the beach with a range of restaurants just steps away including a Starbucks opposite. Included in our stay was the use of beach loungers, parasol and towels which were all provided on the beach.

We heard a lot of noise from the street sitting on our balcony. The route to our room from reception was very convoluted and involved getting two different elevators and navigating a couple of corridors in between.

The property is at the end of South Beach, great location and very much quiet. Roof bar and pool, was cool, only busy on Saturday afternoon, beach area was great. Gym was small but had everything I needed to work out. Strongest like is the Staff. FOH Went above and beyond, FOH (female, dark hair, Latino) was a star, helped me and my wife Changing rooms, went from a classic king to Royal Ocean suite. As all the rooms we looked at where n need of repair.

Our first room wasn’t great various damage to room, but this was quickly resolved. Late checkin in comparison, 4pm, but to add to the pain we arrived at hotel at 9am and no early checkin available. Early check out as well, standard is 11am again not the norm.

The Betsy was located in a fun area of Miami Beach and directly across the street from the beach. The room was very comfortable, and the staff were all very friendly. We enjoyed that the hotel offered beach chairs, towels, and umbrellas (!) at the beach at no additional cost. We also ate lunch at the restaurant after we checked out and the food was tasty and our server was super nice!

The drainage in the shower was temperamental - sometimes it was fine and more often it pooled. Not something that bothered us to a great extent but it required paying attention to avoid flooding the bathroom.

Perfect location. Gorgeous hotel and decor. Great drinks in the bar (get the rose sangria!) Sophisticated vibe. Good live music. Great pools (x2) Really friendly front desk male staff members Directly opposite a Starbucks which was great for jet lag!

The property is quite confusing to get around! Even on day 5 we were still unsure which lifts to take. The hotel has a slightly older crowd and sometimes we felt a bit judged for walking in off the beach! Sometimes quite confusing to get a table outside if you are guests as usually says reserved on most tables! Service a bit slow outside with not the friendliest female staff A little expensive compared to nearby hotels