Our stay in this hotel was very pleasant. Everything was nice nd clean. THe location was good for us since we wanted to spend the evening in a music bar around the corner. We had valet parking, which was necessary downtown Austin. We received bottles of water when we checked in. Very thoughtful.

Only the top roof pool was too crowded for us, by many kids and families. The pool was not that big and clear and luxuroius as I expected. The drinks there were served in plastic cups and expensive (It was very hot and we sat in the seating area with clothes on, due to a very crowded pool area). The Valet parking was wonderful but quite expensive ( No alternatives because downtown parking is expensive anyway)

Rooms always great beds are the best so comfortable and pillows are always so nice. Keep that up that’s what we love about The Westin.

Restaurant service needs help bad waiter and bartenders look at you but don’t come over unless you go to them when they clearly see you standing there. That was an issue a lot and we had 7 ppl I’m a great tipper but when you have bad service you don’t feel like tipping. However I’d never ever do that so they need to step there game up. It’s a beautiful restaurant/bar area better service is what’s lacking.

It was a unique and fun place. The restaurant downstairs was pretty popular and great to grab a drink. It was so close to everything downtown, we walked mostly everywhere. It was so clean and the staff was super nice. There weee 4 of us to a room and it was plenty of space.

The pool was smaller than I expected, but still fun. It wasn’t over crowded when we were there.

We stayed for 1 night

There was just a small issue with the front desk asking for photo ID as the key did not work and all the photo ID was in the room. This happened with my husband on the day of our checkout.

The location was great. Staff was super friendly. Room was comfortable and clean.

I still wish you didn't have to ask to have your room cleaned, but I guess that's one of the benefits we lost with COVID.

The pool and bar on the rooftop were a welcome relief to the warm Austin sun.

Kept having to ask for coffee creamer and a few other things were not replaced when the room was serviced.

The room was cleaned every day. The gym was awesome with an incredible view. Also the pool and the pool bar were great. Amazing views of Austin City from the top.

The food in the restaurant was a little bit more than average. Not bad but the menu could have more variety.

Nice location right across fron Antone's, the reason for the trip. Car people were very helpful getting car when we needed to go get friends. Everything was great!!!

like the rooftop area with pool.

the minute you step outside the hotel, the streets are filthy and the homeless are everywhere, its stinky and they are living miserably very very close to the front door.

This is by far the best hospitality I have ever received when staying at a hotel. The manager Chris went above and beyond to make sure we were comfortable and that our stay exceeded expectations. Everyone in my party said it was the best hotel service that they had ever experienced!

I wish they had suites that came with 2 queen beds rather than 1 king bed, but otherwise, nothing could’ve been better.