The service, staff and bathroom cleanliness. Marci, our server for room service and at the breakfast area was incredible! She made our whole stay honestly! She remembered it was my moms birthday when I mentioned it briefly when she asked why we came …. And brought her a cake, we all cried … it felt so heartwarming and special from her heart!

Outdated room! The bedroom felt like a holiday inn vibe! No wall decor and the No view! Just a roof! That was shocking to me because when I searched up top hotels, this hotel came up and I had been to other waldorf Astorias that took my breath away! I was kinda getting away from that “outdated” hotel feel while visiting because it was Disney world… I called the staff to ask them for another room but they said they were fully booked.. I almost wanted to change hotels and go to a four seasons or a ritz but was way too tired traveling all day

the staff - particularly the wait staff working in the restaurants and poolside were super friendly and helpful - they really went above and beyond. the pool and cabanas are really beautiful and the food is great. the gym is excellent. love the floor to ceiling mirrors. room service was decent

this is a major issue for me - the hotel restaurants (which have a great rep) were all fully booked on the evening that I stayed. What is the point in staying in a hotel because it has a steakhouse and never getting to try the steak!? it’s not right that hotel restaurants either don’t have the capacity to serve it’s hotel guests or don’t prioritise them and take outside bookings.

Well organized despite lots of families

Not clean enough and air conditioning freezing in the lobby area. All too white missing art and flair

Throughly enjoyed our stay .. no issues at all. Regret leaving and going to the Hard Rock hotel for our universal section of the trip.

I had an issue when I arrived. Booking.com must’ve have messed up somehow and we weren’t on the system which was abit stressful. The lady on the front of house left me standing at reception for what felt like 10 minutes with no updates as to what was happening. It was all resolved in the end and love every minute there after.

Property is very nice, has all the amenities

There were little mishaps, the TV in the bedroom kept failing even after they fixed it, the shower had no pressure but they managed to fix it, our door just stopped opening one day- had to have someone reprogram it

it was amazing holiday at Waldorf, Room has beautiful view facing golf view and pool was too good , location is central . here can go to animal kindom, Hollywood studio and magic kingdom just 10 min driver.

miss specially the halal food, as there is no availability for that.

One of the rooms was upgraded to a suite which was very well appointed. The room service breakfast was excellent.

Rooms closer together.

Outstanding staff. Beautiful accomodations. Great beds. This may seem silly but the hotel smelled wonderful. The food was superior.

The bathrooms off the pool stank like sulfur and sewage. the TV in our room did not work the whole time of our stay in spite of multiple visits by the staff.

Nice lobby area, friendly staff, good view to Disney and the fireworks.

no shuttles to universal island or island of adventure. limited availability at the restaurant at night. last waitress at our last breakfast was not as friendly as the rest of the staff and even wanted to charge us for our breakfast even though our rate included breakfast.

Room. Swimming Pool Area. Central Location for the Disney Parks. Relaxing Panorama View. Restaurants. Facilities. Connection with Signia by Hilton Hotel.

• Staff at the reception very burocratical, slow and formal… with a false smile on their faces and ready to say formal sentences like in the movie “the Truman Show”… Pity !!! … A natural smile would be better than 1.000.000 formal words ! • Very Slow People working and the Breakfast … every morning we have got the line waiting to be seated … but not because the Breakfast Area was full of Clients, just because nobody was cleaning the free tables ! Where is the Manager on dury responsible of the Breakfast ?? And … Where is the F&B Director ?