Manager let us change our original room. We were above trash truck, gardener, delivery area, constant noise all hours of nite and day. Room we got after that nightmare was terrific. Very clean, spacious and above all…peaceful. Manager also sent up and bottle of champagne, a card and chocolate strawberries for our anniversary. That was extremely kind of him. He was great to work with and made things right. Lived how they picked us up and dropped us from airport. Overall the employees were all great.

Prices of the room, fluxuation from rates Tuesday and Wednesday to Thursday doubled. Didn’t like that there are no cancellations.

Location is unbeatable and generally the service was amazing. They even unwound my wife’s hairdryers cable which was a mess - never before experienced something like that. Great snacks for free in the room. Quality breakfast.

Our room faced the street and it was a bit noisy with garbage trucks in the night. Also the water pressure could have been better.

Best hotel in Aspen. Five Stars. Ski-in Ski-out at Ajax. Ski locker is literally next to the gondola. Location in town is also close to restaurants and shopping. Rooms are spacious and recently updated. Numerous restaurants and bars on the property. Great staff, ready to assist with all wants and needs. Free shuttles to and from the airport, around town and to Aspen Highlands. No other hotel in town can compete with the above!

A little pricey. But well worth it for the experience.

Beautiful town to enjoy with your family!

Not good experience having horseback riding! Maybe; if the guide could have take safety trail? we cold have enjoy!! I'm not good with up and down hills!

Breakfast was delicious, service was quick and the staff was always friendly. Views were amazing and we didn't realize it was a dog friendly hotel and there were always well behaved dogs hanging out which was super fun!

great location, in fabulous condition, rooms better than most high end hotels, AMAZING staff.. Concierge, valet, all of them were just incredible and there for what ever you need…

Like everything in Aspen, its very expensive..

Excellent location Big rooms Great concierge

VERY expensive post pandemic!!!

We spend our honeymoon here 25 years ago

Love everything

Quiet and clean room, friendly staff

We though the staff, the room, the gondola ride, the restaurants were all excellent! It all exceeded our expectations!

Nothing!