my room and bed were very comfy & the location near union station made it easy to navigate through town.

I didn't like, the hidden fees like $75 a night for room damage waiver; totalling $225. I only received a refund for one night which was only $35.

Boutique size with personal feel and historic background. Ricardo and Joshua were professional friendly and efficient and went above and beyond in moving us to a quieter (and much better) room due to a noise issue from other guests.

Noise from other guests visiting for a gaming conference. The location right on the edge of tenderloin is so very sad if you walk one street west

I liked how central it was to everything in town, it was a good location and the staff was quite lovely.

not necessarily the property, but the homelessness is jarring if you miss a street or two.

Reception allowed to check-in early (my flight arrived at 6 am and I was at the hotel at 7am), which was great considering the night travel and that it pouring rain outside. Reception clerk was very useful with information on a good spot for breakfast nearby and how to purchase bus / cable car tickets. Gym is very well equiped.

Room facing the back, and next to a service area which had a lot of noise in the morning.

This hotel is ok. It’s close to my office and next to the St Francis where I was able to valet park my car. You have to get a ticket from the front desk and bring it back to the valet. Prices in SF are ridiculous during any conferences, which there happens to be one during my stay. So for the price, I think this hotel was not worth it. It’s outdated and very basic. The staff was super friendly and extremely helpful. I only stayed one night and didn’t have a chance to eat breakfast so I can’t speak on that. Over all it was an ok stay. If I paid this myself, I wouldnt stay unless I had no choice during conference times. Location was good and close to everything i needed

Union Square is our preferred area to stay in SF and the night we arrived, the homeless situation seemed to be more in check. We had been warned that it had gotten much worse recently so we were pleasantly surprised (for a minute). Thus hotel is a block off Powell. The lobby isn't much to look at but the staff were very friendly. We received a room upgrade upon arrival b/c we booked via booking.com and two complimentary waters.

No food service at all, not even a self-service pantry. The bar/restaurant was a casualty of Covid.

The aesthetic of this refurbished character building was really pleasant and I loved the scent of the hallways and lobby. The bathroom was spacious and had a tub as well as a shower, which is relaxing.

I felt the front desk staff offered varying levels of customer service, depending on the individual. It would be very much appreciated if all staff could provide clear directions to nearby points of interest. The cleaning staff skipped the refresh of my sister and my rooms on our 2nd to last day, despite both of us NOT hanging the "no thanks you" sign on thr door know. It felt awkward to hear "They're probably tired" so we didn't ask them to come back to do this. But the room refresh (removal of garbage, top up of tea/coffee and making of bed) are little treats that are usually offered when paying a significant $$ per night.

The Italian restaurant on site js really great. The staff are friendly and attentive. Location close to Union Square is good.

Staff demonstrating at the neighbouring hotel Westin is real turn off. (Gives noise disruptions the whole day) Also, there a quite a few homeless people in the area, however not much the hotel can do about that. Shower takes forever to get warm, so you waste a lot of water before is comfortable to have a shower ( we were only on the 4th floor so)

if you wished you had a friend with a nice home to stay at in the city for a few days, this is the feeling you get in this hotel. Location couldn’t be better, away from the “dark” side of the city steps away from the bright Union sq. If shootist your thing all major luxury brands are less than five minutes away. Super comfortable, clean and modern with the warmest staff. Maria at the front desk told us all the good spots to see and the restaurants we should visit in 5 min without even asking! Safe private garage literally a few meters away if you have a vehicle. We stayed in suite 904 which is highly recommended. Spacious and bright. The polished concrete floor, the modern rugs and the minimal decor made the suite look double the size. Every single day we said a hundred times how lucky we were to book here because I had a worry with all the crazy stories I ve heard about “dangerous homeless people”. I was looking for a hotel at the fisherman’s wharf area which is sublime but after sunset when the tourists go it’s empty so you need a cab ride to downtown. Super happy with the location. Super safe.

Nothing. They even let us check out a couple of hours later, which I know is a subject of availability so don’t take this for granted.

Loved the location to everything. While parking is parking… In SF you will ALWAYS pay for parking. it was nice to have basically valet there. The gentleman that took our keys, handed them over to someone else and grabbed a cart and began to get our bags on to it. He was kind and shared the do’s and do nots in the area. He was informative about the area in all aspects. Went to a restaurant he recommended and we were good with it. We were there for a concert and it was right around the corner. Room was a cute vintage modern blend. Hubby loved the water pressure from the shower. A number of reviews didn’t care for it. Bed was Very comfortable. I always appreciate the noon check out and staff was very kind

Having to pay for Wi-Fi. While I could care less, their concierge assistance requires Wi-Fi. That’s a bummer as I can get it at lots of locations without extra charge.