Impressive room in the premier wing with balcony, slight city view over the pool. Nice modern furniture and spacious layout , cups and glasses a nice touch. Comfy bed and handy fridge too. The pool is small but warm and looks nice , we fit in a short swim early evening when the sun hits it. Bottles of water on arrival ... complimentary fizz for our birthday/ honeymoon stay ✨️ Easy accessible location to all transport, for walking distance I recommend the Little Delhi for curry and Mellis Cafe for on the go sandwhiches in this area with Starbucks to go on the corner. Trader Joes , San Francisco Centre (Panda Express) for snacks/ easy meals and The Melt for burgers. 4 night stay, longest during our trip as we had been all over and was a good place!

Sliding door tough to open on the balcony did not lock. Loud fan on rooftop next to hotel at ear level... not the hotels fault but try and ask for level 6 or lower or a room further along if you want the quiet side/ city view. Some mouldy areas in the shower , the tiles themselves are an odd design choice! Shallow bath but like lots in the US... No water machine in reception although we noticed a water vessel the next day, we located one in the fitness centre, the drinks machine was out of order during our stay. Union Square is what it is to no fault of the hotel, this location worked for us we didnt want to go out after dark, the price was ok for the room especially as we upgraded from queen at the same price..

LOVED the location. The room was so nice and spacious. The staff was kind and safely stored our bags while we went out in the city for the last day. I wouldn't say there's anything super fancy about the hotel and it is an older building but it was very clean and comfortable for our family. The balcony and windows that open were an AWESOME bonus! :) ALSO, I didn't know until after we had arrived that the parking in the garage was only $17 (maybe check ahead as this could have been a special offer for the holiday. We took the train to avoid the typical $65-a-night charge for parking that most hotels in SF offer so we didn't use it but, having this option is nice!

While my kids thought their beds (Queen size) were comfortable and had noticeably plush bedding, the king-size bed my husband and I slept in was extremely hard and uncomfortable, with very thin blankets. I'm not sure why or if our bed was a fluke. I do know my back and hips were in a lot of pain each morning. Maybe I'm just getting old..haha! EVERYTHING else was just perfect and the missing star was solely because of this.

Great location for everything. High end shops right on the doorstep. Trams just around the corner. Bars and restaurants a short walk away.

Bed was very hard. Cleaner came before 8.30am. Our room overlooked an alleyway with leaking drainpipes and walls.

Superb location in the heart of the city. Excellent public transport options nearby. Staff were friendly, with genuine smiles and were very helpful. Room was a good size. Bed was very comfortable. Our room on 6th floor was very quiet for a central city hotel. And it has an open air heated swimming pool - yes, in the middle of the city!

Some things are getting a little dated eg the room's aircon/ heating system - who would have guessed that to switch it on you need to push the button marked 'Off/Low'? They kindly supplied a portable electric heater. We also borrowed a kettle but when we plugged the two things in together, we blew a fuse. However this was fixed promptly. Really these are minor gripes.

The hotel is in an excellent location—just a short walk to Chinatown, the ferry terminal, and other vibrant areas. All major bus, tram, and metro stations are within a block, making it perfectly connected to the rest of the city. The bed and bedding were exceptionally comfortable, and the room was tidy and cleaned daily. Most of the staff were very friendly, polite, and eager to help. I stayed in a room facing the back of the building, away from the street, which was incredibly quiet and peaceful.

I stayed in the historic part of the building, which had a faint, musty smell—not overpowering, but noticeable. My window could only open about 10 cm due to its proximity to a grimy wall, which made it unappealing to open at all. It would’ve been nice to have access to some fresh air. The air conditioner worked well and served as a decent alternative.

Comfy beds, good showers, good sized rooms. Staff were super friendly and helpful. Great part of town in Union Square, 5 minute walk to the cable car turnpoint, close to shopping and restaurants, train staion 5 minute walk.

Fitness centre needs upgrading. No strength machines, just a few free weights and cardio equipment. Parking is absolutely exorbitant. 3 days parking was $230 USD.

Location was excellent - close to BART, MUNI, SFO sightseeing bus and cable car stops. Plenty of shops and food options closeby. Within walking distance to Moscone convention center. Room was spacious and there is a basic onsite gym and pool. No onsite restaurant but many options closeby. Clean, quiet and very friendly staff.

The water pressure from the taps and showers was weak, in particular the hot water. The wifi also intermittently drop outs.

The location on the hotel was great! Near everything we wanted to see and do, or it was very easy to find or access. The hotel is older and that is part of its charm, but some areas were a little tired, but it was clean and comfortable. The staff was helpful and kind.

Our "Premier King Room" was nothing to call "Premier" it was pretty standard. But it was clean and comfortable. The housekeeping staff were excellent and helpful. It would have been nice if hotel offered some kind of coffee bar with pastry, muffins, fruit, soda, bottled water, etc., for a quick bite" for a little pick me up throughout anytime of the day instead of having to go find else ware. But this is a suggestion for the property to better itself. Otherwise, it was a fine stay.

I stayed alone for a conference. The last time I stayed at a different hotel and had very a dangerous experience. The conference center location is near Union Square which is a prime location for eating, shopping and touring. But there are a lot of homeless in the area. I liked that there was security at the facility and it was well lit at night. I liked that the staff was very helpful and friendly. They stored luggage safely. There is a parking garage and attendants. All the staff was exceptional.

The temperature in the room wasn't comfortable and the thermostat wasn't working properly

Lovely sized room. Staff were welcoming and friendly. Close to a few bars, convenience stores, delis & restaurants. Right next to Powell Street where the cable cars are.

It was a bit of trek to our room. Maybe put that in the description, and give the option of a room closer to reception that doesn't involve as much walking, stairs and lifts. When there were children playing in the swimming pool, the noise travelled into our bedroom, even with the patio doors closed. We were on the 6th floor.