Staff was really nice and always greeted when you left or came back to the hotel. Room was clean and large enough with private bathroom, cabinet, bed and TV. The hotel is located centrally in SF, we mainly used with public transportation during our visit. Nice bakery same street and around the corner) and restaurants nearby (Nob Hill).

Relatively close to Tenderloin, don't go in that direction by night. We had no issues during day time, but preferred to avoid it during the night. Single downside in the hotel: the towels were linting, so you had little white fluffs everywhere on your skin after use.

Staff was helpful and welcoming, we had our flight delayed and they accommodated our check-in without a problem. We stayed in two queen bedrooms and they did their best to have both rooms as near as possible, which was really appreciated. Bedrooms were a good size, and the beds were super comfortable, which was excellent after a day out visiting San Francisco.

When we checked in, we were notified of a required deposit per room that we did not know about. It was $300/room, which they reimburse at the end of the stay. However, not knowing about this deposit really affected our trip economics. Thankfully, the staff were helpful and we arranged it so that we were the least inconvenienced by it. Still, I believe it is important to let travelers know about this deposit in advance, since not everyone can pay such a big deposit, and paying it can really affect people's trip plans.

The staff here are incredibly kind and helpful, making my stay even more enjoyable. The room is cozy and impeccably clean, making it a wonderful choice for my time in San Francisco.

NA

The bed was probably one of the most comfortable beds i have slept on. The room was flawless, wonderful hot shower with excellent quality shampoo/conditioner. I especially want to speak to the lovely African American (i didn’t get his name) gentleman who assisted me during my stay, he is an absolute credit to your business and is exactly the face you wanting greeting your guests. His ability to problem solve, combined with his kindness speaks to hospitality at its core.

The noise inside the hotel was incredible. I was assigned a room in front of the elevator on a Saturday meaning i was woken by all of the intoxicated people coming back to their rooms in the wee hours. In addition i was given an adjoining room where i could hear everything the man next door was doing, including taking a pee, sniffling and sneezing (he was definitely unwell). At times i thought he was actually in my room the noise was so acute. Thankfully, the hotel had provided earplugs, which i used, and successfully got back to sleep. I would have rated Found a 10 if the internal noise - which especially between rooms is fixable - was minimised.

The simplicity/design of the room, the bath products, I had a walk in closet in my room, the shower pressure and temp, the natural light, the water fountain and it's speed, being close to Van Ness.

The coffee situation was the only real bummer. I was bummed already when I got there and saw there was just an old machine in the lobby, but then it was broken and I didn't even have that. I would have preferred regular coffee and tea with all the fixings in the lobby, and having coffee in the rooms is kind of important. Secondly, is that there should probably be two front desk personnel, they were often overly busy.

Location was not too bad in getting to tour meeting places in Post Street and Union Square. However on reaching these, there were several street sleepers, which in daylight were intimidating to walk passed. When it was night time and therefore dark, I did not want to risk walking back to the hotel passed them and so booked a taxi instead. Some staff were helpful and pleasant when required. The lifts were always quick and available when I needed them.

No breakfast available. Steps up to hotel made it more difficult with heavy luggage. Toilet flushing could be heard from adjoining rooms, which was annoying during the night. Other than that the room on the third floor I had was quiet.

The staff were extremely friendly and accommodating—I needed to print a few papers, and they were more than happy to help. Our room was quite spacious and even had a small walk-in wardrobe. The hotel itself and the rooms were very clean, bed is comfortable and good Wi-Fi :)

As mentioned in other reviews, the area is very close to the Tenderloin, which in my opinion is not a very safe area to walk around, with lots of homeless people. However, if you walk towards the Nob Hill area (or take a bus from there), it is perfectly safe. Even though there was a coffee machine, kettle, and microwave in the lobby, I would have appreciated having a kettle in the room, since I was a bit too lazy to walk all the way down just for a cup of tea.

The hotel is conveniently located near Union Square. The rooms are clean, and guests can enjoy complimentary water, ice, and coffee. What I appreciated the most was the kindness of the staff, who were always helpful and attentive. In particular, I would like to thank the manager, Mr. J. Adkins, for his exceptional support in assisting me with a personal matter.

The only downside is the surrounding area, which doesn’t feel very safe, especially at night. If you stay here, it’s a good idea to be cautious when returning in the evening. However, considering the average prices in San Francisco, this hotel is a good compromise.

Staff was exceedingly helpful and pleasant at all times. Bed was super comfortable with great all cotton bedding! Ceiling fan was effective. Proximity to Polk St. was great as there are close by inexpensive restaurants. Also, having a Trader Joe's just a couple of blocks away was very handy! The Bigelow cosmetics in the bathroom were a nice treat.

While I appreciated the free coffee service, it was never quite adequate: long waits for water to heat up; coffee bar ran out of creamer on day #2 and did not replace i--even after it was requested. I also wished there was a chair in my room (the only seating option was the bed). A slightly more powerful showerhead would also be welcomed.

Close to everything. Super nice staff. Clean, spacious & comfy room. Surrounding streets that I found not too bad (aka can walk with suitcase): - Any street north of Sutter - From hotel towards Polk: pavement on the parking side is cleaner - From hotel to closest bus stops for bus 2 and 19

Had to go downstairs to get (hot) drinking water. Surrounding streets that are quite sad to see: From hotel towards Union Square: Sutter + any street on the right (southward)