Nice clean room. Very friendly helpful staff. Good central location

The room was too hot. Had to open a window. This caused noise, which was no fault of the Hotel. Thanks to storm babette the area was flooded and their were pumps in use in the streets below.

The breakfast was tasty and satisfying. The location by the river was fabulous and the beautiful view from our room one of the best we've experienced.

The welcome at reception was a bit underwhelming. To be fair, we understand the staff member was part time and still learning. The bathroom door would not shut properly and needs planing or sanding along the top. Rain-type showers are very trendy nowadays but cubicles never seem capable of preventing water splashing out on to the floor. Our window boxes needed some tlc: fresh plants and some weeding.

Enjoyed our stay. Good location overlooking the river, Nice inside bar/restaurant and seating outside. Comfortable room with very nice bathroom. Friendly staff and tasty food. Had lunch, dinner and breakfast and it was good value for money. The dog also enjoyed his stay.

No car park. Parked in a car park about 5 minute walk away (not a problem for us). £2 for 4 hours and £2 for overnight (4pm til 8am)

Position of hotel, alongside the river. Room was clean and comfortable

Bathroom was poor layout, very small basin. Room was not cleaned or replenishes after first night. Waited for dinner with 'we are short of a shed, not taking any orders for 45mins' Poor breakfast, no orange, continental choice, not what I expected The staff seemed to have no manager, later and unorganized

Young staff efficient and friendly; good fish & chips but menu rather limited; en-suite room recently refurbished - could do with a stool/chair in the bathroom although luckily I can still touch my toes (to dry them).

The woman, who appeared to be in charge, the following morning should try and be a little friendlier. It’s a shame that parking isn’t a little easier - street parking found about a 5 minute walk away.

Stayed here for walk along Severn Way (Tewkesbury to Upton) so in perfect location. Free on street parking very limited next to hotel but we were lucky enough to get a place. There is a 24hr car park nearby. Room was spacious and comfortable. Staff very friendly. We stayed on a room only basis so can't comment on breakfast but evening meal was excellent.

Friendly welcome. Well appointed room, which had recently been refurbished and had a lovely view of the river. Bed very comfortable with good quality white cotton bed linen. We met a group of friends in the evening for a meal in the restaurant - service was excellent and food 'good pub grub'.

Refurbished, beautiful bathroom with excellent shower but no extractor fan. and towel rail which we couldn't turn up to improve the heating. Fear that the newly decorated walls will soon deteriorate.

Location. Room. Value. Lovely atmosphere. Luke helped us with our cases up the stairs and helpfully directed us when we were lost on arrival night.

Only downside was lack of a small piece of fruit and or yoghurt with breakfast. Breakfast 12 50 per person. Delicious - cooked, full English and toast but the staff looked surprised when asked if any fruit. Also no marmite! Finally, breakfast a tad early for a weekend 9 to 9.30am

Friendly and helpful staff. Well appointed bedroom and bathroom. Comfortable bed. Excellent breakfast (but no yoghurt!).

Television in the room did not work - sound but no picture! A low table or bench in the room would be useful as somewhere to place suitcases for unpacking/repacking. For the price of the room would expect bottled water to be provided - the ‘cold’ tap in bathroom ran only lukewarm, not nice for drinking.

It is beautiful inside and out perfect location with wonderful views and exceptional staff. This was our fourth visit we love it here and will certainly be back again in the summer time and we can bring our dog.

The only downside is the lack of parking at the property but this has not put us off you can always find a space not too far away.