Outstanding value for money for us. Everyone suggesting that this place is gutted and completely renovated are missing the point and forgetting that prices will double as a result. We paid less than £60 for a family room with en suite, only a short drive from Gatwick! The beds were comfortable and the shower was hot…you can’t ask for more at that price. Everything else, like air con, tea and coffee, fresh towels etc were a bonus! The value for money is unbelievable.

The long narrow walk with numerous staircases to the room. Not straight forwards with large staircases.

The room was clean and comfortable and quite large, with a balcony. There was also a bath, which was a bonus. There was a wedding party in full swing when we arrived, which was quite loud, which made us a little concerned, but or room was well away from the disco and there was no noise at all.

The signs outside the hotel advertised a restaurant, but there was no food being served because of the wedding. The price if the room however reflected this, so it was a little disappointing rather than being a problem.

I liked how friendly the staff was at reception, and they were very welcoming and showed us to our room

That it was like a maze and I found it difficult to find my room but once I was used to the outlay of the building was easy, I did not like that there was no hand soap in the bathrooms as I like to wash my hands when I’ve been to the toilet as it’s basic hygiene, so maybe invest in that as well, and it was very outdated and had leaks everywhere in the building.

Lots of parking, lovely staff members, code access no need to carry around keys. This hotel reminds of school in the 90s a very nostalgic feel, loved my stay and reminded me of my childhood.

Hot water comes in at certain times of the day, you need to time it right. After a few days I figured it out.

After reading all the bad reviews, I was terrified of what I was gonna find at the hotel. I can tell that I was very pleasantly surprised to find kind staff, clean room, comfortable beds, hot water, excellent water pressure, nice smelling room, working TV and so on. All I can say, is that I am happy that I haven't cancelled my booking based on reviews.

Nothing was not to like, really. Lack of lifts, maybe.

The hotel was pleasant to stay in, one of my favourite areas to visit, lots of places to see, room was comfortable with friendly staff, no breakfast available.

A little awkward for parking on a slope, had to reverse back out, otherwise everything was fine and good value for the location.

It was our second stay with the bridge house hotel and we were happy with our stay staff were polite and friendly the room was very clean and when we arrived we were informed that there was going to be a party of 250 people on the Saturday night and we had been given a room on the ground floor so as not to be disturbed definitely stay again

Nothing

A basic place to stay for one night. The room size was great for a family of three (15 year old with us). Staff were friendly and welcoming.

The hotel is in need of some updating and the general decor is not fresh or eye-catching but for the price, and what we needed it for, (one night stay to go to Gatwick airport), it was sufficient.

Staff Is really nice they are so friendly and help you everything. It’s like stay in a home like a family

The property is on our way to the highway motorway M25 so if you want to go to Reigate city by walk and you have to take a taxi because there is no chance to walk across the street and to go to the catwalk

Location and price. Room and bed were comfortable. Good coffee/tea/milk/biscuits provided.

The water was barely luke-warm. The chair on the balcony was ragged and needs replacing. An unpleasant, musty smell in the corridors - the carpets clearly need a good steam-clean.