• Location • Customer service • Host reached out, confirmed our experience, and took responsibility for the issues. • They made every effort to address the concerns and assured us that steps will be taken to prevent similar issues in the future. • Appreciate their proactive approach in following up and resolving the situation.

• Charging for early check-in/late checkout is for extra charge • Cold air enters through a slit in the window, causing sleep disturbances(addressed later). • Small space for two people considering the price. • Messages/requests seem a little bit automated • If your phone is discharged, access to the property is difficult. Perhaps an emergency phone / button to connect to someone who can help - would be nice.

Amazing location! The room was nice and spacious except for very little room between bed and bathroom. Small kitchenette had everything we needed. Loved all the small touches like the free tote bag, biscuits, etc. Great views from the 4th floor. Free luggage storage nearby with the Stasher App worked out great (they provide you with a code to use and then the service is free). Easy communication via WhatsApp and checkin and entering the house with the provided link worked really well.

We did have issues with the shower/ water pressure. At times, there is no warm/ hot water at all or just a little drip. Then it worked fine again, and mid shower, it would either completely switch off or reduce pressure so much that you can't wash your hair. Stairs are steep and narrow, and there's no lift. Generally, no problem at all also with a small suitcase. It's a bit of a struggle with a bigger suitcase but doable :)

Great location, Paddington station is just a few minutes away by foot. Room is modern and clean. Service is really responsive and helpful.

One advice, avoid the rooms on the underground. The ventilation of our room is pretty bad. We asked for a fan on our second day stay and it greatly helped but if you can, get the rooms upstairs which I assume will have better air ventilation. Also there is no physical key and it happened to me a few times that the link on my phone failed to open the door ( it did get solved quite quickly by the wonderful supporting team though).

Location is amazing. Breakfast in a nearby partner cafe - was super delicious. Convenient key system and easy check in. Comfy bed, fan in the room which was good for hot nights.

the rooms are tiny but well organised overall it has everything that is needed.However, with a big luggage it would be a challenge. Staircase, no lift - transporting luggage to the 4th floor is a challenge.

The hotel is in a great location, and the room was spotlessly clean and well decorated. It had a calm atmosphere and was quiet throughout my stay. The added touches such as filter coffee in the room were appreciated. The shower was very good, and access to the hotel using phone-based reception worked smoothly.

The room was quite small and, while fine for a short stay, it lacked a proper space to work on a laptop which would be useful for business travellers. The third-floor room required the use of steep stairs, which might not suit everyone. Breakfast was through a local café with only one option (Sheila’s Café). Although the food was good, the café was basic and no one explained that the £15 credit didn’t cover a full English breakfast and a drink.

Located a short stroll from the Bakerloo London underground and the Elizabeth Line which connects you to Heathrow airport. We found the Bob W Hyde Park to be charming and a pleasant change to the usual common hotel room set up. Access was easy via door code which you receive via Whatsapp or the Bob app 24hours prior to checking in.

The room was located on the ground floor near the entrance and at times during peak check in/out it got a bit noisy. Also, although threre was Netflix available in the room there was no non pay to view TV. A minor complaint but certainly not a game changer.

Mostly everything - the beds are very comfortable. Great bathroom and shower.

Curtains needed to completely block the light. I’d have liked washing/drying facilities. Fridge was a bit small for cartons and food. It made me a bit nervous having to rely completely on my phone for entry as I was relying on it to get around. Maybe a fob levy in the room after the first entry?

Location is great, the apartment is spotless, comfortable bed, hot shower. Yoga mat in the apartment was a great extra touch. Really enjoyed my stay apart from the keyless entry.

I really didn't like the keyless entry. You have to use an app on your phone to open the doors which means you cannot get in if you don't have your phone or if the battery dies. No popping out briefly and leaving your phone behind. And sometimes you have to try 2 or 3 times before the door actually opens. I really liked everything else about the apartment but would be wary about staying again purely because of the need to use my phone to get into the apartment. If the building power went down for any reason you would be completely unable to get into the apartment.

I spent a lot of time in the hotel room as I was in London for a surgery and must say -- it was all perfect! The room had everything we needed and more (plus cute view from the window). The little kitchenette with a fridge and microwave was super helpful. Location is perfect and there are a lot of good take away places/restaurants (newest addition was the food market in Paddington station, which was fab!). The host stayed in touch throughout the stay, communication was great

Walls are thin, can hear your neighbours chatting. But this is normal for London buildings.

Superb accommodation!!! Extremely well equipped room - it has everything you may need and more. great location! Check in and out is easy, communication with staff is smooth and quick. The breakfast at Les Filles was totally worth it - recommend to book!

Walls are super thin, you can hear everything that’s happening next door, easily able to follow conversations or wake up at 6 am because a phone is buzzing. This is a London thing though, not much you can do. The insta camera is a really nice though but ours was broken so we couldn’t use it. Instructions would have been handy for how to use the game set up in the room, or more information about breakfast (eg. What’s included, when can we go, do we need to make reservations or can we show up anytime, etc.)