Absolutely loved our stay from the moment we entered the hotel to the check in, Lady on reception was so nice and very helpful guiding us to the best spots in the city. We were very early to the hotel and our room was not ready but out check in was seamless they kept our bags safe, called us when the room was ready and when we came back to the hotel our bags were already in the room. It was my wife's birthday so they gave us free drinks on arrival which was a lovely touch. The room was huge and had everything you needed. We had dinner in the hotel on the first night and it did not disappoint the whole vibe around the hotel is relaxed.

struggling to write something here as we loved everything, maybe the only thing was there was no slippers in the room like what was advertised they had run out but apart from that nothing.

The staff were absolutely standout. It was my 10 year old sons first time in Edinburgh and he was blown away, the girls at reception were amazing, they gave us a perfect room, were always smiling, helped with directions, gave tips on where to eat and genuinely were the best of anywhere I have stayed. The whole hotel is breathtakingly beautiful, and everyone we met was super friendly from the bar staff to the cleaning staff and girl greeting people entering the restaurant. We got a great deal as this hotel would usually be outside budget, but I will have to return as it was so good. We didn't need a firestick as the tv already has every app you could need. The mini bar fridge was well stocked. There was lots of room for storage, the bathroom was amazing with my favourite addition of robes, and there were high-end straighteners and hairdryer we had a sitting area with two armchairs that were really cool for chilling in. The bed was ridiculously comfy, no noise and wonderfully clean. We didn't eat here as our adventures took us to the other side of the city so we ate there but the food looked great too.

Nothing it was perfect.

The room was exceptionally clean with good facilities and the bed was very comfortable. The location was ideal for a train traveller.

The breakfast experience was disappointing. My husband and I ordered the Tigerlily grill and we asked for brown bread toast but got white bread. We immediately asked for this to be rectified but this took a while to sort out. When the toast was eventually provided it was only for me not for my husband. My husband's breakfast had beans and tomato missing. It took a while to alert the serving staff about my husband's missing food items as there were no staff about. The tea was tasteless.

Extremely comfy beds, welcoming staff and on hand for all needs. The location was perfect being close to all the shops, restaurants and bars as well as being a great place to hang out too with there being a beautiful bar downstairs. Breakfast the next morning was top notch and the staff were very attentive.

Small things such as slippers were not available and a cupboard was broken (staff explained however and offered to look at cupboard) , the products were not to taste (smell wise) and considering the decor in the bar, the room was quite bog standard in comparison. This is all from personal taste however

I have stayed here a few times and it is always fab. This stay for my 60th birthday was exceptional. Our room was upgraded to the mini georgian suite and all of the staff were very attentive. Maya was so lovely and friendly behind the bar and we had a chat and she was genuinely interested in us . The guy at breakfast each morning and the lady who served us our dinner on the Tuesday (sorry I dont know their names) were equally lovely as were the reception staff. Couldn't fault the service, food and cocktails and already looking forward to staying again in May

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The bed was a good size and comfortable, shower was fab and also spacious along with the room lovely breakfast and cocktails were great too Staff were also very attentive and laid back and the common areas were lovely areas to relax in the open fire was also a great focal point.

The aircon in the room let it down a little as quiet noisy there was no way to switch it off but under stand its an older building and not staffs fault And the common Area toilets were all disgusting my daughter went to use them before leaving hotel and decided against using them as there was faeces in every toilet don't know if this was a flushing problem but had left the premises when she told me and had to go elsewhere if I had known I would have said to staff before leaving so maybe staff checking them more regularly is a good idea

Listen, it doesn't get better. Period. My wife and I came here for our 25th wedding anniversary and they were all over-and-above amazing. The staff of the hotel and the restaurant were all impeccable. The room (the Georgian Suite) was jaw dropping and well worth it. The location...perfect. Close to everything. The restaurant was superb. The food, was extremely good, VERY fresh. The service, wow. The chef knows what he is doing more than anyone in Edinburgh. The vibe is young, hip, and trendy. We ate breakfast, lunch, tea, and dinner there, all were perfect. Simply perfect. Can't recommend enough.

Not a thing.

Nice hotel with perfect location! Just a couple of minutes walk to Princess Street and great restaurants nearby. Good size rooms, comfortable beds and well cleaned. Staff was service minded and helpful, especially breakfast staff.

Wifi signal very low in the rooms. Both the safe and room phones wasn’t working throughout our stay. Bathroom zink tap couldn’t be closed properly so water was dripping. We let the reception know and they said they would fix the mentioned things during our stay, but didn’t happen.

The hotel’s décor is vibrant and stylish, adding a fun and unique touch to the overall experience. Every staff member we interacted with was friendly and helpful—we even received a call the day before our arrival to check if we had any questions, which was a thoughtful touch. Our room was beautiful and very comfortable. The location is also fantastic. I’ve already recommended this place to others!

I noticed that the bathroom could use a small bit of maintenance—for instance, one of the ceiling tiles was loose.

We always choose Tigerlily when we visit Edinburgh. Staff are always very welcoming and friendly. We also got upgraded to a suite which was a lovely surprise. It was one of the suites we have not booked before and would definitely book again.

There was a mix up with what we was charged for breakfast as we didn’t book the breakfast through booking.com and thought we could just decide on the morning if we had the time to stay for breakfast. We did not get a breakfast rate for being a resident and was quite pricey. I emailed the hotel and Megan on reception resolved this for us and refunded us on the extras we was charged giving us the resident breakfast price and apologised for any mix up. This would not put me off though as how Megan resolved this quickly and was just a mixup. Possibly because it wasn’t booked directly with hotel.