Friendly helpful staff especially Haley at reception desk who made our stay more comfortable

The rooms were a little dated. No plug sockets near beds nor any USB sockets whixh are the norm in most hotels in this day and age. The bathroom are very worn and even although they are probably cleaned to highest standards the rotting bath panels stained and old bath with overhead shower and the non slip area in bath to step into for shower was slippy to point I couldn't safely have a shower. Upgrading of rooms are definitely required as the are substandard especially for disabled accessibility.

Good breakfast - wide choice. Location was a short drive from the house of friends whom I had come to visit. Helpful and friendly staff with an especial shout out for Hayley, the acting manager.

A bit disappointed that the third night (Saturday) cost £20 more than the first two nights. No armchair in the room. Light over desk not available. Only one of the two advertised Greene King beers in the bar was available. Apparently during Covid people got used to drinking different beers at home and less Greene King draught is now sold so the bar alternates the two beers rather than putting both on at the same time. It was not a major problem - I like Abbott (the beer on offer) and I had only one pint anyway.

The staff were excellent - so accommodating and nothing was too much trouble - only reason I put a negative for the view was that it was of a side of a building - but to be honest you would not be booking this hotel for the view - but it was very close to our friends and was absolutely perfect for what we needed , the pub food was also very good and very reasonably priced - for the 3 nights we stayed there was nothing we could fault - little walk to the train station for a day out in Liverpool - parking no problem , Bed very comfortable - bathrooms could probably do with a little up date , but other than that it was perfect for our stay

Little update to the bathrooms - but nothing was that bad

The room was comfortable as were the beds. Tea and coffee facilities perfect. Cleanliness was excellent. We were visiting friends and Liverpool itself so we weren’t in the room a lot but it was perfect for our needs and a reasonable price. The receptionist that checked us in was so friendly and really helpful. An excellent first impression.

We were woken at 5am by the fire alarm - that is out of the control of the hotel - but the communication from the staff member on duty was terrible and when he did finally come and tell us we could return to our rooms, he blamed it on “some selfish person having a shower”. The only other disappointing thing was that we returned to the hotel at 11:50pm hoping for a nightcap to be told that the bar was closed and that the fridge where the hotel used to be able to sell drinks to the hotel, was broken so could no longer provide anything. For a hotel attached to a pub I thought this was woefully inadequate.

The breakfast was excellent - lots of choice of continental and cooked breakfast. The service was attentive, friendly and quick, particularly from Adene in the mornings. We also had dinner in the hotel and this was good value for money. The room was basic but comfortable and more than adequate for a short stay with chairs and desk/table and tea/coffee making facilities The room was clean. Live football was shown in the pub part of the hotel which we enjoyed

The TV in our room did not work properly and we had to move room to resolve this problem. This was arranged quickly after we reported the issue. Gemma cleaned and prepared a new room for us and was very helpful.

The hotel is ideally suited for walking around that part of the Wirral, and is in the centre of Bromborough village, although well sound-insulated from the public house, and the A41 and village traffic. The staff were all exceptionally friendly and willing to do anything asked of them to make our stay more pleasant. We would particularly like to recommend Jan on Reception in the hotel, and Adene in the restaurant, who ensured that I had a lovely gluten-free breakfast and provided great service to us both. There are bus stops directly outside the hotel, with buses to the rest of the Wirral, Chester, and to Liverpool City Centre. Fare are very reasonable. There is a railway station only a short walk away, again with access to Chester, Liverpool and the rest of the Wirral. We didn´t miss having a car with us at all. There is a large shopping centre nearby, as well as a range of local shops, all within a few minutes walk.

The Hotel decor is now a little tired, and in need of refurbishment. The lack of electrical sockets next to the bed, meant that we had to use an extension lead across the room at night, to charge and use our tablets, phones etc. Otherwise, the room was comfortable, warm and clean.

Staff were so so friendly excellent service n the cleaner was very top cleaning our room 1001% very friendly lovely staff the room was fantastic n the beds were very cosy n comfortable fantastic location bus ride to Chester zoo,bus ride to Liverpool n bus ride Cheshire oaks n it only costs £2 on the bus.The food was cooked fresh at the pub n the breakfast was very tasty n cooked fresh for us everyday we will be back next year in May definitely recommend staying here very good value for money 💰

Only one fault they haven't got a lift found this quite difficult carrying our luggage on the 2nd floor

The kitchen made me a late night sandwich!

On arrival I was told that I was not booked in which was odd as I had spoken to the Reception the evening before to confirm my ETA.i enquired if there was ANY room available and was told there was nothing. This was upsetting as I had arrived from Spain for my brother's funeral. I insisted that the manager? be called to sort it out and that was what happened. Apparently the room key had been put in a different place and reception wasn't aware of this.

We always like to come here because my sister carnt walk far ,and they always accommodate us on the ground floor close to reception. So to go in to the royal oak for food and drinks it's just a walk through the adjoining doors no hassle. Staff are always lovely and helpful both on reception and house keeping, also the staff in the royal oak are also helpful and friendly , see you next year for our sisters Christmas weekend. And thank you everyone for helping us to have a lovely stay .

No everything was good.

The staff both on reception and in restaurant went above and beyond to make our stay a pleasure. The room was very comfortable and clean with tea coffee etc replaced everyday.

The bathroom could do with a bit of attention under sink. And toilet roll holder damaged but that didn't spoil our stay. Also cracked in sink.