The staff was very very helpful at all time & also very observant, thanks a lot for celebrating my Birthday it was an amazing surprise ❤️

Friendly staff immediately made me feel welcome, setting the tone for a truly delightful experience. One of the standout features of this hotel is its brand new facility, which is impeccably well kept. From the moment I walked in, I could tell that this was a place where attention to detail was a top priority. The hotel radiates a serene calmness that's hard to find elsewhere. The tranquility that envelops the property creates an atmosphere of relaxation and serenity. Coupled with its remarkable cleanliness, this makes for a truly rejuvenating stay. Nestled atop a hill, the hotel offers panoramic views of the city and the beach that are nothing short of fantastic. Watching the sun dip below the horizon from such a vantage point is an experience that will stay with me for a long time. The rooms are incredibly spacious and boast some of the most comfortable beds I've had the pleasure of sleeping in. The attention to aesthetics is evident not just in the rooms, but also in the swimming areas, dining spaces, and the Mai Sky rooftop area. The excellent design sense is matched by the top-notch facilities. The rooms are equipped with fantastic air conditioning systems that ensure a comfortable temperature throughout. The toilets are excellent, adding to the overall convenience and comfort. In conclusion, MAI House Patong Hill Hotel offers an exceptional experience for those seeking a tranquil retreat with all the modern comforts. From the friendly staff to the beautiful facilities and breathtaking views, it's an awesome place to stay. I highly recommend it to anyone in search of a getaway that balances relaxation, comfort, and style.

Admittedly, MAI House is located a bit away from the bustling beach and main streets, which might not suit everyone's preference. However, they've thoughtfully addressed this by offering complimentary bus shuttles to the city every two hours. It's a great solution for those who value both tranquility and the option to explore the livelier parts of town.

The atmosphere is lovely. It’s a very modern luxury property with very modern rooms. Everything is very new which I liked a lot. The view from the balcony is nice as you can see the ocean. The food was good

They really should be fair and clear in their offer and mention when there is construction work. There was literally an entire pool that couldn’t be used and there was noise throughout the day, so sitting by the pool was hard if you’re noise sensitive like me. The place feels a little bit cramped bc the pool is facing other peoples windows and the curtains are not protecting you from seeing their business. that’s why I kept my room dark most of the time. The shuttle bus is awful as it’s very old and open/windy. you need to hold your hat or belongings so they won’t fly away. I mean, I liked a lot about it, but was extremely annoyed to have booked a hotel where they have construction work going on as I try to avoid that at all cost.

The breakfast was great and the resort was really nice. The location was far from all the noise which was nice but also we had to take a taxi just to get out of it

The location was 8/10

Facilities were exceptionally clean - rooms had extra locks for additional security and safety. 24/7 reception made checking in super easy especially when flights are delayed and guests reach the hotel after midnight. All items in the fridge were also complimentary which made our night as we have come from a 9hr trip and only arrived at 2AM when not many stores were open

Everything was great - nothing we did not like.

Really nice hotel, good value for money

I paid for the room with an outdoor bath. For some reason the cleaners didn’t clean the balcony for my stay. The room was very clean but the balcony was dirty

bad things in this hotel check out it’s early 12:00pm it’s not good for the people they have flight at night sometime you need leat check out but they didn’t help you

The location was great with an awesome view of mountains around . Best shuttle service to Patong Jungceylon approx 5 minutes from the resort . Will definetly stay again .

Very beautiful location and hotel. The staff were very nice. We loved the reception with cool towels and tea. The place was beautiful and quiet.

The shuttle from the hotel to Patong beach and return finishes at 8:00-8:10 in the evening which is a shame. One more at 10 pm would make it easier. From our room we could hear people arguing in the next room.

Breakfast selection was great! The food menu was delicious and cocktail selection excellent.

More sun loungers at pool area would be good as opposed to the day beds and cushions for them as they weren’t very comfortable to lye on. Also maybe some sun loungers on the roof top would be nice for quiet sunbathing area as the pool area got very busy with children.