The level of service and comfort was unmatched. Everyone was so kind and polite, going above and beyond in making our stay as comfortable as possible (shout out to Mr Champ!). Room was huge, well designed with gorgeous sea views. Each element so well thought out, with so many varieties of amenities and for someone that prefers soft plush mattress and bedding this hotel was a Godsend. Location wise it's right on top of Nai Harn beach. Although it's a bit far from major action like Patong beach/Bangla Rd. I prefered the more laid back vibes of the area and the beach. For family travelers it's perfect. It's not in the middle of nowhere too mind you. Plenty of shops restaurants around. If you wanna order some food or grocery from Grab app you can. I would highly recommend get the room with breakfast included, cuz it was really really delicious with plenty of varieties changing up everyday. So long story short, luxurious stay, amazing views, amazing hospitality and delicious breakfast.

Nothing at all

Breathtakingly beautiful property with brilliant service and an unimaginable location. The team was extremely kind and profession. The breakfast was wonderful, both the Cosmo restaurant and rock Salt had perfect dishes, when I say perfect I mean top notch, unmatched. Highly encourage half board for if you’re going for a short 3-5 days stay.

The view. The food. The service team; from luggage to waiters to room service to the beach guys that sort you out with a nice spot. All incrediblly attentive, patient, and kind. Probably the best pinacolada in the south is made here. All the breakfast team are just the best. Food portions are massive, so be careful. The beach. The water. 10/10. It can be windy sometimes, and there was a day of jelly fish stings when the tide was too high..but they give you fair warning. So anyone that got stung it was coz they didn't heed the warnings. Go with ocean view 100% WiFi is great. It's really quite nice to work from here, but you will be distracted coz it's just too gorgeous. And if youre stuck and can't get a grab or bolt ride to the airport, the concierge will sort you out.

Rocksalt.. was hit and miss in terms of service. The manager wasn't nice to me at all at any time iv visited. Something was off with the guy.

The Nai Harn resort is amazing. It feels like you're on a Greek island. From the large room and sea view balcony to the delicious breakfasts and friendly service, we were continually impressed. The pool was lovely as well. The only downside is that it's in Phuket - while beautiful, the island outside of the fancy resorts feels kind of run down. I can compare it to places like the Bahamas or the Dominican Republic. Overall, you'll encounter this juxtaposition of fancy resort and poor surroundings. We expected this, but not to the degree we saw.

There are many steps up to the various levels, and not many handrails, so if you are unsteady on steps, this might not be the resort for you.

Amazing breakfast, very nice room with a very nice view. Right in front of Nai Harn beach which is probably one of the best (not too crowded, no thrash, no boats), with a lot of commodities like stand up paddle equipment or snorkel.

When the cleaning team went to the room, there was clearly lack of care regarding bugs coming in, since the only day we asked for cleaning, when we arrived we had plenty of small bugs in the entrance, but also bathroom, bed and even in our luggage.

We chose the Nai Harn as we've had a specific holiday in mind to laze on a warm beach, chill, and recoup from a busy couple of months. Besides the long history of the place, the incredible location and staff had made our stay a true home away from home. The breakfast spread was incredible at Cosmo. It is the heart of the resort. And Nai Harn's staff are the soul of the place. My apologies for not being able to capture everyone's names - but to Khun Tin, Aoy (Oil), May, Aum, Pair, and Khun Champ whom we met at the gym and by the beach, Khun Sun and Mem at front desk (thank you again for going above and beyond helping with our check out and planning a more comfortable departure with a long flight ahead), and Khun Arun, who kept our room so well kept, and the bell team, the many friendly faces we met along the pool, Reflections, the chefs - it was not easy to look after so many of us in the brilliant Phuket warm days, and yet all of you made us felt very special. Thank you from the bottom of our hearts for making this such a memorable stay.

It was hard to find one, perhaps the building could do with a small coat of new paint to freshen up. But bear this in mind, that the property is nearly 40 years old and being literally by the seaside, I reckon the Nai Harn is doing a fantastic job. Maybe some of the door locks could be checked. Ours was a bit tricky and temperamental with the swipe card - but there's always a staff to help or we had a few go's and got through.

After a long business conference, Nai Harn was the perfect escape. After arriving early, they put me initially on a top floor moutain view room (which I had booked). I lamented that it was far from everything and with a quick 2 min call, the hostess was able to move me to a sea-view room with balcony on the ground floor! That was greatly appreciated. The pool, dining area and location next to Nai Harn Beach - which is pristine and amazing crystal clear water with some small waves and you are provided with chairs, towels, umbrellas, snorkeling equipment, kayaks and paddleboard all pro-bono - was exceptional. Going to happy hour on the roof with live music as the sun is setting over over the beach was a truly magical experience. I never say this usually - but I would definitely consider coming back here again with my family! Kudos to Nai Harn - incredible place. Dont hesitate to book this place!

Service was a tiny bit slow on rooftop but thats grasping at straws

Absolutely perfect experience, from the moment of the airport pickup to the return, in every single detail. The staff is truly amazing, I have never had such perfect service anywhere else in the world. One day I even ran into the hotel manager himself (without knowing who he was) at the beach restaurant and he helped me out as if he was one of the staff. A few days later I saw that his favourite dessert was on the menu and tried it out - of course it was delicious. The room we had was fantastic: spacious, perfectly fitted with all the features and amenities wee needed, and then some. The restaurants were all great, the music entertainment was really good, the gym was an added bonus that we used daily, and the reception staff was very professional. A special thanks again to the beach staff, who work all day in the sun and even at the end of the day are still extremely helpful and friendly. Yes, the hotel is expensive but if you put it into perspective against the quality that you receive as a customer, it is worth every penny. We will definitely return to The Nai Harn, and not just once.

Everything! This has been the best hotel experience. The check in, service and staff are amazing. The view is unbelievable and the rooms are just great. Breakfast is really good as well. You get a lof of extras (to go): different types of (cold brew) coffee, the best Thai tea we’ve ever had, etc. The beach is very beautiful as well and you can use complementary snorkeling gear. Our baby received his own toiletries (including an animal toothbrush he loved!) en in room dining for him (<24 months) is also complementary. All in all great and definitely worth the price!

- The room smelled a bit stuffy when we just entered, but this was easily fixed by opening the balcony doors for a bit. - Even considering it’s a more high-end hotel, we thought the spa was extremely expensive (we didn’t use the services for that reason, so we can’t review the services itself) - The breakfast is great, but during our stay (6 nights) there were only slight changes. I didn’t mind to be honest but my husband would have liked more variety.

The location and the views from the hotel are breathtaking. Right next to the beach, overlooking the sea from every part of the hotel. The food is exceptional, we had breakfast and dinner at Cosmo restaurant and also took a cooking class with chef Watt which was superb. Also delicious cocktails! The room was very spacious, modern, beautifully decorated and with every detail and comfort needed. And last but not least, all the staff we had the pleasure to interact with were very kind and professional. Nik at the tour desk was very helpful. One of the best hotels we've stayed at.