Among numerous hotels i have visited, this was definitely the best. Very welcoming and kind. Crystally clean room with a breathtaking view of taking off planes with the misty mountains in the background. Variety food for breakfast in abundance. Clean kitchen, delicious, and fresh. Amasing harmon kardon speaker in the room, air purifier, and remote control of curtains. Spacious room and enormous comfortable bed with 6 pillows. Strong and efficient ac. There is a kettle and a coffe maker in the room too. We were happy with location - very quiet and having a bike was very convenient to visit different places. Two night markets are quite near. Overall, we definitely recommend this hotel. Thank you for your high professionalism.

Staff & service: exceptional. Very attentive, never had to wait even when it was busy if I had any request. the breakfast buffet/ choice is amazing, free water and fruits /cookies and coffee all day; There is a long breakfast table if u want company but also tables. I have special dietary needs and the chef made sure I had a variety of quality food to eat. Staff was so kind and helped with very good laundry service, taxi rides, rooms are being cleaned whenever requested, towels replaced etc. Very clean & functional rooms/bathroom; free bikes; overall very pleasant ambience & staff seem to be happy which really adds to the experience. Location great too. Would definitely stay again.

The room was clean and cleaned daily very well. Breakfast had some food options. The hotel is located near many dining options. Access to Grab is easy and affordable to go around chiang mai, easy for tours to pick you up. It's also very close to the airport, about 15 minutes. I liked the smart tv availability, although the tv was a bit complicated to operate sometimes, not straightforward with the two remotes. Room size was good and could accommodate luggage and still had space to move around. Staff were great.

-Mattress and pillows were hard, that's just our personal preference, though. we prefer softer Mattress and pillows -The room didn't have a view of the neighbourhood ,just the back of a house, which made it feel a bit closed in. Adding a balcony would help with that. - bathroom didn't have counter space, which wasn't convenient,products had to be stored elsewhere in the room - the aircon didn't spread across the room well, just concentrated in one area, which fortunately was aimed at the bed area.

Loved EVERYTHING about CREW hotel! What a fabulous little hotel hidden in an alley yet near enough to the old city. The front desk staff were exceptionally friendly and polite, the fantastic breakfast, the shower was strong, new fluffy towels, firm bed and the UNLIMITED water and fruits available throughout the day!!!! And when I checked out, they even presented me with a little gift ! I can’t recommend this gem enough!

Minor dislike.. walls are thin so the man next door coughing and clearing his throat all night really messed up my sleep

Everything! We had some health-related issues and the staff helped us with everything. The room was spacious, modern, quiet and cozy and we could have a proper rest. Close to the south gate for a good selection of food stalls for dinner and to the Saturday walking street market. The included breakfast was very varied, for all tastes. Complementary unlimited water and fruit were very appreciated. Highly recommend!

If I really have to find a flaw, the pool is indoors and the water is too cold. But there are so many positive aspects that can be overlooked.

Quaint little hotel, very near the Chiang Mai Gate. Clean rooms, with all basic amenities, except for a cupboard to store clothes. Staff was attentive and very helpful, a big plus! Breakfast was really good, plentiful and varied, a strong plus.

Outside services recommended by CREW could be improved some, but generally acceptable (laundry, tours, etc.) Beds a little hard for our taste, but this is the Thai standard. Pillows could allow for some soft and some hard... a detail at this level. Since most days tours involve a 7am pickup, it would be useful if breakfast could start at 6:30am... not 7am.

The staff were all so friendly and helpful! The free bottled water was wonderful as well. The breakfast selection was tasty too. The view of the mountain every morning upon waking up was really pleasant. Would definitely book duplex suite again.

Would be perfect if there’s laundry machine in the hotel so that we don’t have to walk 5-10 mins to the nearest. No gym but a 15 min walk will bring you to pump fitness that you can pay per entry for 120b. The pillows were a little stiff too, but nothing to complain about for the price paid.

This property exceeded our expectations. From the moment we got there the staff were so friendly and kind. The room was spacious, clean, the balcony was quite big and the bathroom was big and spacious. The room was very modern and had great water pressure. The location is great, it is about a 5 minute walk to the main area. The hotel served a selection of breakfast items including cereals, fruit, pastries, and thai style. The hotel also offered unlimited complimentary water in the reception area which was great! We thought this was a great touch. One of our favourite stays in Thailand!

There was nothing we didn’t like about the property. We really enjoyed our stay!

The staff was very friendly and went above and beyond to celebrate the festival with guests by preparing a flower Kratong for each room, allowing everyone to enjoy the festivities together. The breakfast was excellent, with a different menu each day. Complimentary water and snacks were readily available in the hotel. The hotel had a low occupancy, making it very quiet. Most importantly, the shower was powerful and temperature of the shower was stable. Overall a very good impression towards the hotel.

Can’t think of any.

Really liked the rooms, very spacious, well equipped. Breakfast was really good, we loved being able to grab water as and when we needed it from the fridges downstairs, same with being able to use hot water 24/7. We didn’t use the pool as we had a lot of day trips but it looked really good. Location is excellent too! 15 min walk from the Saturday and Sunday night markets, as well as the night bazaar

Genuinely loved the whole time we were there, only thing we thought could be improved was better signage at the gate to the hotel, when we got tuk tuks home in the evening they didn’t quite understand where they were going as some maps don’t show the road to the hotel