Love it have stayed many times. The gentlemen who run the lobby area are just delightful. Kind curious and processional. The woman are quite defence but fine. They changed my booking due to my sister funeral and I was very grateful. They also upgraded me. I have stayed many times over the past 10 years.

I wish they had herbal tea in the lounge down stairs. I don’t drink coffee.

Room - the bed was very comfortable. The views from our room were amazing. Ample space in the wardrobe to hang clothes and the drawers and a shoe rack in the cupboard were an added bonus. The bathroom was well appointed, and the complimentary toiletries were of a high standard (usual products + hairbrush and razor kit). The room was spacious enough to have a dining area. The daily complimentary mini bar was much appreciated. Breakfast - the choices were incredible. I would say as many choices as on a cruise ship. Location - the hotel is conveniently attached to Terminal 21 shopping centre via an internal link (Fashion, Chain Stores, Massage, Nails, Dining, a supermarket and much more). The hotel is also attached to Asok Railway station. Staff - all staff were exceptionally friendly and professional. The staff were dressed impeccably. Foyer - a large lounge area is available to sit in whilst waiting for taxis, etc. and it has complimentary tea/coffee and juice/water available. On check out, guests are able to leave their luggage with the Concierge until departure.

The only negative is that there is not a bar to purchase beer/wine/cocktails at the pool.

This hotel was truly impressive — almost perfect in every way. The service was excellent, and the location couldn’t be better. It’s right next to Terminal 21 shopping mall, making it incredibly convenient to hop onto either the MRT or BTS. On slow days, it was great to simply walk over to the mall, shop around, or grab a bite. For authentic and affordable Thai food, the famous food court inside Terminal 21 is a must-visit — delicious dishes, great prices, and so many options. The hotel itself offers a wonderful atmosphere for relaxation. If you prefer to avoid crowds, you can easily spend your day inside enjoying the hotel’s facilities, with activities even for kids. Breakfast was fantastic, with a wide variety of tasty choices. The room was luxurious, featuring modern amenities like a high-tech bidet and floor-to-ceiling windows with beautiful city views. Free snacks and drinks in the room were a thoughtful touch that showed how much the hotel cared about guests’ comfort. Would definitely stay here again!

Hot and cold water system i bathroom was hard to control.

Service of doormen: warmhearted, detailed minded, polite, easy communication, love them Location: excellent, connecting to both BTS and MRT Room size: 3-person room is super spacious Cleanliness: super good Storage for clothes and shoes: excellent TV channel selections: super good Curtains: super good Speed of making up room: excellent Refrigerator: large enough Breakfast: many selections, e.g. icecream, pancake, fried egg, congee, pineapple juice, cold thai tea etc Waitresses at breakfast area: super nice

Temperature and pressure of shower water: not quite stable Slippers: all large sizes for men Drainage of washroom sink: not smooth enough

This hotel is absolutely outstanding. Possibly the best we have ever stayed in? The staff are wonderful, going above and beyond to meet every need. We thought we had lost our daughter's watch; unprompted by us they trawled back through CCTV since our check in to determine the time frame when it had been lost. We never needed to provide our room number to anyone (eg when arriving for breakfast) because the staff appeared to know who all the guests were - how they did this given the size of the hotel I have no idea. The hotel is beautiful, the facilities are exceptional. The breakfast buffet was fantastic, with new options each day. One of the best aspects for people travelling, is that you can use the pool and showers before you check in (if you arrive early like we did) and then again after you check out (which is wonderful if you have a late flight out of Bangkok and want to freshen up before going to the airport). Honestly, we can't say enough good things about this hotel!

Nothing (except maybe having to leave...)

The location of the property is excellent. Great connectivity to all modes of transport integrated almost into the hotel itself. The hotel is also connected to a mall so that makes food options and any last minute shopping a breeze. The rooms and bathrooms are spacious and the lobby is big and comfortable. The staff will do everything to make your stay memorable. We stay here over and over again and can’t think of any place else we’d rather go.

Fantastic location and lovely facilities. It’s connected to the shopping mall which means everything you need is all in one place. This includes the metro and BTS skytrain. So the hotel was extremely convenient!

I think compared to other hotels, I felt that some of their amenities were limited. For example, shower gels and shampoos were not always replenished - so I felt like I had to use the shampoos and shower gels sparingly not knowing when they will give me a new bottle.

This hotel is as close to perfect as I could hope for. I stayed here for 6 nights in the grand suite. I loved the breakfast; the amazing room view from my high floor; the room was cleaned early, usually while I was at breakfast. The snacks and drinks were replaced daily all complimentary. The staff were always very helpful and polite. The waiting area in the lobby is spacious and comfortable with free hot and cold drinks. Convenient location to trains and terminal 21. I think this might be the best hotel in Bangkok.

Great location, friendly staff. Great plus was the washing machine- dryer combo in the room, incl daily washing powder. One of the key reasons why we stay here.

Cleaning staff were a bit haphazard. One day they forget to provide washing powder the next day there is no floor mat for the bathroom, another day the overfilled refuse bin in the kitchen was not emptied.

The hotel is outstanding with service from staff that is truly exceptional. The location is perfect - right next to the BTS and on top of Terminal 21. Walking in this area is great - on the footpath or on the elevated walkways over Sukhumvit Road. The room was great - ultra comfortable bed - free mini-bar - front loader washing machine - huge TV. The view from the 27th floor was mesmerizing. Buffet breakfast is very good.

Nothing! It was a perfect stay.