This hotel is all about the location, its in the heart of the Gardens but away from the loud music and party. You don't even need a car in the evening, you just go out of your hotel and all of the best bars and restaurants are there. We were upgraded to a Heritage room, so we were comfortable the whole stay. The rooftop bar has an amazing view, the plunge pool is great to unwind and the staff if superkind. Will definately book again if I there will be a promo.

The bed should have an additional topper because the mattress was a bit stiff for our liking. The housekeeping started knocking on doors already around 8 in the morning, and you can hear it, so we woke up quite early.

The property is at a convenient location near to the city and also in a safe area. I loved the attention to detail that the staff provided from the cleanliness of the room to the food and service In the restaurant. Thanks to Cheree at front desk, chrispin in concierge and Luciana in the restaurant. When I’m back in Capetown this will definitely be my go to hotel. From the rooftop restaurant the view of table mountain is the most spectacular scenery ever!

The only thing that would need more work is the breakfast menu as it was not as extensive neither was it a buffet (The food available was quite tasty, don’t get me wrong). The bedding was also made from polyester so I would wake up in a pool of sweat on most nights, if the bedding was changed to cotton it would be great. Nonetheless everything else was great!

We had an absolutely delightful stay here with my family and we all agreed it was a fantastic experience from start to finish. The staff went above and beyond to make us feel welcome, and their friendliness added so much warmth to our visit. Our rooms were spotless, comfortable, and beautifully arranged—exactly what you hope for in a relaxing getaway. The food was delicious, with a great selection that catered to all tastes. And the view was just breathtaking, giving us the perfect backdrop for some lovely memories together. Thank you to the wonderful staff for making this such a memorable stay. We’re already looking forward to our next visit!

Very comfortable, in a great location, walking distance to good bars and restaurants

We would have preferred a first floor room, our ground floor room lacked a bit of privacy. The pool area had a bell to alert staff that you needed to make an order, this was not very efficient, the staff sometimes took a long time to arrive and take your order. The bell should be replaced with an intercom to avoid the staff having to make two trips to take your order!

A mix of old Edwardian architecture/fittings eg chandelier in bedroom but modern bathroom, flatscreen TV, coffee pod machine, fridge. Lots of space well used, couple of small dip pools. Fantastic views of table Mtn or Cape Town whilst sipping cocktails, watching sun go down, or whilst in one of the dip pools

Nothing really. As this is about 5 houses now as one hotel, yes there are corridors/steps (but there is a lift to restaurant) but the way the houses have been joined up means there’s a private terrace for guests, jacuzzi, lounge rooms etc

We had a wonderful stay at the Cloud 9 hotel. The staff is outstanding - very friendly and helpful and we felt immediately comfortable and welcomed. We had a beautiful spacious room with a side view of Lion's Head. The hotel has various outdoor spaces including two pools, a hot tub and a sauna. There is guest parking which has to be reserved and paid for extra, but it's a secured space with cameras so it was definitely worth the money. Cloud 9 is just around the corner of Kloof Street with a lot of restaurant and bar choices and we felt safe to walk the short way there. For load shedding the hotel has back-up power, the only things not working are hair dryers and ACs, but it is easy to plan around the load shedding times since they are prominently announced at the reception. I'd always come back and stay here again and can only recommend booking a room here.

Everything was great! The only thing to note is that the hotel has two pools and the pool with the view of Table Mountain is part of the restaurant area and there's no area to relax right next to it. There's an amazing rooftop with sun beds and tables and there's the second pool area (without a view) with proper sunbeds and a hot tub. So there's plenty of outside space to relax at and the views are exactly as shown on the photos, but wanted to mention this for this specific pool.

So lovely. Fourth or fifth time of staying which must say something. So clean. So comfortable. Great location. Lovely roof top decks. Friendly staff. Great on site salon/ spa. Nice food offerings. Breakfast especially good.

Nothing- first world problem in that hot tub was toooo hot ( for broiling January days. Would have been bliss in August!) But this is hardly a negative; just a spoilt western comment.

Lovely views of the city and Table Mountain, with the comforts of a perfect location. The staff is fantastic, helpful, and friendly. Kudos to the team. The breakfast was great. We had an absolutely stunning spa treatment.

Some areas of the hotel needed custodial services; the hot tub (jacuzzi) and the lower pool were not the cleanest. Also, the service in the restaurant was a little slow, especially considering the higher prices of food and drinks.

Everything about Cloud 9 was just wonderful, far exceeding our expectations. Particularly every member of staff were so friendly and couldn't do more to help us. Our room was comfortable, spacious and clean with more than enough room for our family of four and a lovely balcony with the most spectacular view of table mountain. The location, just around the corner from Kloof Street and an easy drive to Table Mountain / V&A, was perfect for us. It really did feel like a 5 star experience. We would highly recommend and not hesitate to go back on our next visit to Cape Town.

Nothing at all, it was perfect!

The rooms are modern and stylish with great amenities. The staff are friendly and very helpful. I would like to commend the team at the Mountain Bistro who accommodated my requests for vegetarian versions of their meals.

The walls between rooms are a bit thin, which means when the hotel is full, you can sometimes hear other guests walking or having conversations. Most nights were quiet.