Simply the best place to stay if you are traveling up the Amazon from Leticia. The staff are uniquely accommoding and polite. If you take a tour such as the night walk make sure to go with Juan. I have never met a person like him, if you have the good fortune to meet him you will understand.

In the main lobby on the last day they started playing soft jazz music, I found that to be unpleasant. By the pool area there was often very loud music playing, people were partying and have fun which is good. I would recommend splitting time half of music and have quiet so we can enjoy nature. Others commented wanting quiet time as well.

The food options were great and the food always tasted fresh. The beverages also were very good and complimented the food very well. the staff were very attentive and even made sure we never missed any of our meals.

the bed frame was supported by wood beams but it seemed like there were pieces missing , therefore the bed sunk in. I highly recommend to travel light because you have to walk a bit far to get to the hotel from where the boat docks. Don't bring any luggage of any size just keep it in a bag pack.

The property is about a 40 minute boat ride up the river from Leticia. We had to meet at the office in town at 7am to pay and then walk to the dock about a kilometre to take the boat to the property. The room was clean, bed was comfortable, the property is large but when we were there there were very few guests. The hotel arranged a few tours for us and the night tour especially was amazing done by our guide Juan. Special thanks to Herman for taking care of us and Ricardo at the bar who was great. We found the staff wonderful and really helpful.

Arranging the boat to the property seemed a bit confusing and very limited times.

The hotel is located on the shores of the Amazonas and is accessible only by boat. A perfect get-away for a private stay in the wilderness. It operates on sustainable standards so there are no excess luxuries but it covers all your needs. The staff is super friendly and gave the stay an individual touch.

We had a great stay but please be aware you are in the midst of nature so there are plenty of bugs around and there is no warm water as the facility only runs on solar power.

Everything was lovely, the staff is really helpful and ready to support you. The tours organized by the hotel really give you the opportunity to explore the Amazon. The food was also really tasty, a plus was that we were offered a different natural juice each day, from Amazon native fruits. Finally, it's worth mentioning that the hotel has a souvenir store with really good prices and beautiful pieces carved by indigenous communities. On the sustainable component of the hotel, we liked the fact it purchases part of the restaurant ingredients from local communities, that it hires indigenous people and that it's energetically self-sufficient (solar power). 10/10 recommended.

On our second night, there was a school excursion, our room ended up being between two rooms occupied by the kids. Our suggestion for the future is that maybe they place all the adults near each other if they have an excursion booked, as it got pretty loud (we chatted with other guests that had a similar observation). Obviously you cannot expect kids to be quiet, but would've been nice to be a bit farther away.

Great hotel in the middle of the rainforest. Tours available. Great pool, with beautiful surroundings. Rooms are nice and protected from mosquitoes. The souvenir shop is cheap and has many things locally made. You won't get a better deal anywhere else. We had a great experience talking to other guests. Everyone was friendly.

Service could be improved, had to chase staff to get drinks. They need more loungers at the pool

The views are amazing. It's a place to disconnect and share some time with the real jungle.

In my opinion, it would be nice to be more prepared for heavy rains (it's the Amazon forest). We could not get drinks/ snacks during the rain because the bar is outside. Also there are not many activities to do during the rain. I suggest to have more board games, maybe ping-pong or any other kind of activities.

I liked the tour through the rain forest with Kathi! She explained animals and plants to me. As she has an indigenous background, she had a lot of interesting insights to share. I liked that I could change the room, because the one on front of the pool was too noisy.

I told upfront that I’m vegan. Via mail, in person, to the chef and the waitress. I’m trying to explain it as good as possible, but it still seems to be very hard for the majority of hotels to understand what it means. I always got eggs on my plate or even the rice had little parts fish inside. On the second day they made sure I’ll have my own plate of food and I didn’t have to eat from the buffet anymore. The rooms in front of the pool are noisy because the bar plays music and people talk or party at the pool. The rooms aren’t isolated, that makes sound travel very far.

such nice, attentive and well-meaning people, very caring and dedicated, impressive architecture, huge swimming pool, incredible birds and nature sounds, a truly immersive experience. Don't miss visiting Micos Island with the cute monkeys and the Jaguas and El Progreso communities

no hot water in the showers and food was a bit repetitive

I liked the fact that it was away from the city and in the middle of the jungle! the facilities were clean, comfortable and beautiful and the staff was very helpful. Chef on the last day was very helpful as well as the bar guy

I didn’t like that sometimes it was not easy to find someone to help or ask, sometimes there was no one on the bar or on the reception so we had to start looking around until we could find someone to ask. We were the only 4 people on the hotel so it is understandable that sometimes someone would not be in their position but sometimes there was no one around. Also the vegetarian options were not really vegetarian dishes but always salad, chef on the last day did a very good job and was open to feedback.