Pestana Ocean Bay Resort

The hotel is welcoming with nice greeting gestures and atmosphere, and the staff are all very friendly, professional, and helpful. My special request has been well accommodated, really appreciated that! The triple room/suite is huge and has a gorgeous sea view, we watched beautiful sunset from the balcony, which was really nice. The room is well furnished, it is in old fashioned decoration but maintained in good condition and is very clean. Facilities are good, could be better for a four star hotel, but are ok. Food choices are good. We've seen greater variety elsewhere for equivalent all inclusive hotels, but it is fine. Breakfast was great. Quality of food during lunch and dinner varies though, there are delicious dishes, just not in every meal. New Year's Eve dinner was excellent. We like the location. It may not be ideal for everyone without a car when it is a bit further away from the center, remote and difficult to find even for a taxi fiver, but we love it to be on the sea front, close to the nice black-sand beach, a beautiful handy foot path just outside the hotel along the coast going both ways. The twice a day shuttle bus service provided by the hotel to Funchal was a 5 star service, punctual, big modern coach, good and convenient schedule, it is really helpful. We had a great time staying there for a few days over the new year period and we were very pleased and thankful.

Jing