The location was perfect and we were welcomed warmly by all front staff and concierge/door staff.the room was quiet and super clean. The shower was very good and the bathroom and entire room felt spacious.We enjoyed some afternoon drinks and snacks in the bar and those staff were also awesome. Nice lobby with comfortable seating or conversational areas. We walked everywhere in minutes. We did not get a chance to try Ellington’s on this trip.

Only blip was when we contacted housekeeping about coffee for the room and no one replied or brought coffee. The next day we left a written request and all was good.

There were quite a few unexpected fees. They only have valet parking, and it's $65/day, and they gave you food credits, but you paid a fee for that. As well as a "complimentary" drink upon check-in that you also pay a fee for. The food in the restaurants was mediocre at best, and the service at the lobby one was VERY slow. But pretty much all of the staff were amazing, very friendly and helpful. The room was beautiful and clean. And it was cleaned every day, which I appreciate! It's the perfect location with only a short walk to Broadway and the heart of all the action down there.

We were able to check in early and were greeted with complimentary welcome drinks. Unlimited bottles of water were offered to us for the duration of our stay and we also received two $15 vouchers to use at any restaurant in the hotel. The hotel was hosting pop-up bar on the rooftop and gave us priority access on opening night. Coffee and tea were also complimentary for us for the entire stay.

Valet parking was costly so we found a nearby lot that allowed us to park for two nights for a lower rate.

Location was perfect for enjoying Downtown Nashville on foot. Close to Broadway and all the major things to do in that area. Room was nice with details in the decor. Welcome drink at check in and bag holding for us until the room was ready were both nice to have too. Cute bar and coffee/sandwhich shop and gift shop off the lobby.

Open shower to the room may be a turn off for some, if not traveling with someone you want to see you shower from the waist up. If I was sharing the room with a co-worker or my kids it would have been a bit too much shower action. This was a king room, so maybe the other rooms do not have this shower view feature? Smell of lotion in the room was not my thing, but I appreciate the lotion/soap/shampoo/conditioner being present in the larger re-usable bottles. Price was crazy high due to CMA Fest (which was not why we were here....) so I would stay again, but only if at a lower price point (we paid around 500/night weekend of CMA Fest).

the staff was very friendly and welcoming. the amenities very clean. i definitely recommend this place.

Clean and comfortable, great location. Restaurant was nice - had a lovely meal there.

Not sure this is a hotel problem or Nashville wide but the water was very hard - my hair went straw like even with copious amounts of conditioner. I’m in New Orleans now and my hair is super soft so not sure what’s going on there. Small thing - I wasn’t a fan of the coffee pods either - it was not good coffee in my opinion.

The location was amazing since we were walking to the Shiner's show right beside of it. The staff was very friendly and the complimentary drinks at check in were a great surprise and it made you feel special. They had a themed bar as well on the top floor and it looked beautiful!

The only thing I didn't like was the only way to park with them through the hotel was to buy valet and it was $71 after the fees and all. We opted for a paid lot nearby instead.

location staff and design

morning coffee for guests is a must. I don’t mind purchasing but the only available coffee was a the bagel shop connected to the hotel. unfortunately everyone in the area wanted to come to the bagel shop and the line was wrapped around outside the hotel. at least have a coffee service available for hotel guests.

The service was wonderful from the moment we walked in. Loved the ability to text with questions vs having to call down. Room was clean and spacious, mini bar and snacks was a nice addition. The restaurants were excellent and the bar as well.

Room turnover, would have been nice to have the room cleaned when we took the privacy sign off, they did make the bed and provide additional towels though!

I loved the welcoming feeling from the staff, even before I got there. Sandra was a life saver and fixed my problem before we visited. It was such a joy to meet her in person!! We chose to valet our car and Eric was very friendly and he took great care of us. Adam checked us in and was super friendly. Gave us suggestions on where to go visit and eat. We visited the pop up bar in the penthouse for fun. We also tried their bagel breakfast sandwiches and they were amazing!! We all would definitely stay here again. It’s nearby Broadway, and that was a nice walk.

The only bad thing is I didn’t have anywhere to put my clothes or my bathroom stuff. But I quickly forgot about that since everything else was so great.