Our overall stay at Hotel Arca was amazing. The staff was very accommodating. The location of the hotel is perfect as it was really close to the train station. We had a very spacious apartment. Views from the balconies were amazing! We also really loved the heated swimming pool available for guests.

Nothing.

In short walking distance to the train station, to the ski rental area, and to the funicular to get up on the slopes quickly. Very close to a supermarket for last minute shopping. Spacious room separated from the child room, with kitchen, with a nice terrace facing Matterhorn, swimming pool and SPA shared with its sister hotel, good breakfast, and nice staff at the restaurant.

Pricey, it could have been a little cheaper, as it is in fact a 3 star hotel.

Excellent. Highly recommend to anyone who loves the mountains. Highest quality standards in everything. All the staff are very helpful and friendly. The staff speaks several languages. The view from our balcony to the north was enchanting. Mountains, goats, helicopters, paragliders, and sunrises. Quiet. No noise. Nothing disturbed our sleep. Excellent breakfast. Brilliant cheese list. Indeed, not every five-star hotel will have such quality breakfasts. Amazing heated pool, various saunas, hydromassage. Spacious, comfortable room. Cleaning every day. It is really useful to have a full mini kitchen where you can have a snack in the evening before going to bed. Central location. The hotel is a short walk from the train station, supermarket and other transport links to visit all the beauties of the resort. We were enchanted. Thank you to all the staff of Arca Solebad and Spa. This is the best place in Zermatt.

Hotel is within walking distance to main train station. Free use of spa (warm jacuzzi pool, sauna and steam bath) as well as washer/dryer were the highlights of our stay. We booked two rooms (1) two bedroom apartment with Matterhorn view comes with two toilets with bathtubs which is a big plus (2) Studio North room for our family of 2 Ad + 3 teens. Both hotel rooms come with big balcony with good views and they were clean and come with fully equipped kitchenette.

One of our room @ Studio North has a weird ‘fishy smell’ lingering throughout our stay

Location. The big room & big balcony with view of the Matterhorn. Enjoy sitting at the balcony & looking out at the majestic Matterhorn. From the balcony, you can watch the paragliders as they landed on the hill opposite the hotel. You can also see & hear the sheep’s from the balcony in the morning as they grazing on the grass on the hill. We love the newly renovated heated pool. We did full body massage in the pool as it has pressure jet spray to loosen our tight muscle after our hiking trips. Hotel also has 3 different type of sauna rooms. We love the Turkish bath room the most. It has beautiful aromatic therapeutic fragrance & helps us to relax after a long day. The room has a tiny kitchen with a stove. We can cook simple meals.

Very few cooking equipments in the kitchen

The hotel is great value for money. The triple room was huge. It had 2 bathrooms, and a huge balcony. Zermatt is a small town with only limited electric vehicles allowed, but this location is pretty neat. Its 6 mins of a walk from the main railway station, and rest of the town is very walkable from here. The Gornegrat Railway station is right by there.

The breakfast is okay, but limited hot food options for "Asian Vegetarians". Need to add more hot Vegetarian options that dont include eggs (such as hash browns/ roasted potatoes (Rosti)). The hotel went a little too all out on "Dont take items out of the Buffet". They had it written on the keycard covers, in the room brochure and one each and every table. I dont know if its such a big deal, and I do understand the hotels stance on this, but it is quite an overkill to write it around at so many places. It sends a bad message about the hotel.

The location, for us was just right, close to train station. Walking to town was easy. We were unexpectedly upgraded to a much bigger room, which we did not need but was lovely. Appreciated use of the free washer and dryer (this stay was in the middle of our trip and we had brought our own laundry detergent so it worked out quite well). The pool and spa area was top notch. Our balcony had a wonderful view of Matterhorn which was great for sunrise. Loved that breakfast was included and had a wide assortment - even a cheese bar!

Lovely hotel within walking distance of the main railway station. Our room was spacious with a balcony with a view (which was an upgrade on what we booked). Staff were friendly and helpful. Pool and spa are fabulous. Pool was lovely and warm - it was huge with massage jets and bubbles. There was a good selection for breakfast with plenty of vegan options. Easy access to the cable car (the bus stops close by) and there are lots of restaurants and shops nearby. Excellent hotel. Highly recommended.

The architecture of this hotel perfectly matches the traditional Swiss style of Zermatt, which we really love. The facilities and staff at the front desk are excellent. It is also conveniently located close to the train station and the town center. The hotel even drove us to the train station on the day of our check-out, and we are truly grateful for their kindness. We booked the apartment with Matterhorn view. While you might not be able to see the full of it, but the view is still amazing.

Breakfast is excellent. Salt water pool with massage jets are a blast! Some sauna rules can be confusing.

Room was good but facing north so no sun in the balcony. But if you spend most time on the slope it does not matter.