Perfect location for early departure from Haneda airport. Literally at departure level

The check-in staff attitude. We checked in on May 11 at around 7.40PM. The male staff who were there acted like he was doing the guest a favor instead of providing service. His voice tone was harsh and condescending. He acted that way throughout the whole check-in process. I hope the management will look into this. First time in my numerous times visiting Japan that I encounter rude attitude from so-called service staff.

It’s literally in terminal 3 - you cannot get any closer to being in the airport. We had a 1 min walk to our check in desk. You can use a trolley for all your luggage right to your room door and they’re left by the lifts so you can use them in the morning in the airport. Staff were friendly and check in / check out quick. Bed was comfy and minimal noise from the airport. Room was also larger than average so plenty of room for suitcases.

Breakfast was included and is ok, not a huge range of stuff but enough for a quick bite to eat before leaving.

Great location within the airport departure terminal. Big rooms with lots of space and amenities. Friendly staff with easy check-in and check-out procedures

Hard to find at first. It's very tucked away and we circled within the airport for about 15 minutes before finding the access point. Hotel was a bit expensive, but it is to be expected for in airport hotels

Location couldn't be better. Conveniently attached to the terminal building, so you never have to go outside. Lots of places to eat in the terminal building. We didn't even make it to Haneda Garden to explore all the shops and restaurants there! It was perfect for a one night stay to recover from our flight. The flight arrived in the early evening, so it saved us the time and effort to travel to a hotel in the city while in a jet-lagged state. Front desk staff was very gracious and helpful. Helped us with checking in on the terminals, and also provided valuable assistance when we had trouble connecting with our driver the following morning.

Can't think of anything major. One point to keep in mind is that there is no direct street level access from the hotel lobby. You must go through the terminal and take the escalators/elevators down to the street level. That does take a few minutes and the terminal can get crowded, so you need to allow yourself some time.

You couldn’t really get a closer hotel unless it was built on the runway. The foyer is in the corner of Terminal 3 check-in area. The rooms are functional and more than adequate for a short stay.

The check-in/check-out procedure was all done by machine which, though easy, took away some of the personal connection with staff. The TV in the room offered Japanese TV and pay per view movies - no streaming that I could find. Not a problem for a short stay. We did two nights ahead of our trip home. I hadn’t considered how much further this would make us from Tokyo when we wanted to spend our last day. That said, you have the choice of two rail lines to get you into the city. Not difficult at all.

Best location if you have early morning flight on next day.

The room was small, and the amenities were minimal. It was disappointing that after having coffee at night, only green tea was available the next morning, with no caffeine-free options either. Considering the relatively high price due to the direct connection to the airport, I wish there were more drink choices and skincare items like lotion and moisturizer. Perhaps they were available in the lobby, but I didn’t see them. On the positive side, the hotel was clean, compact, and the location was incredibly convenient.

Great location right in Terminal 3. 3 minute walk to the check in desks

Rooms are tight for 3 people but that is same for all hotels in Japan

It was very convenient to walk to the departure counter to catch my international flight.

The Hotel is in the Haneda Terminal 3, which dictates the location role while travelling via this airport terminal. Some less trivial observations regarding the location: 1) Despite heavy luggage and whole family involved, the commuting from Tokyo Downtown all the way to the hotel room is super easy and fast; 2) The Haneda terminal is cozy and easy to hang around (shopping & dining) as far as you don't need the night hours.

In Haneda Terminal 3, most commercial services close well before midnight. The hotel bar serves longer through the night but, otherwise there is not much of anything after 11pm.

Location is excellent! the BA check-in desks were around 100m from the hotel entrance/exit. Room was as expected with good amenities in the bathroom. A glass of wine in the hotel bar was cheaper than in airport restaurant we had dinner in! If you are going to eat I would advise using the hotel's restaurant, as both the drinks and food are cheaper or comparable to the other restaurants in the airport.

Google maps took our taxi to the wrong entrance!? This is not the hotels' fault but wanted to inform anyone reading this. Our taxi driver was excellent and spoke to the hotel and then dropped us off at departures, where you will find the hotel entrance/exit.