The view is spectacular and location is excellent. Staffs are polite and efficient.

Everything are good except you cannot just turn on the bathroom light without turning on all the lights. If you need go to the bathroom at night you need to switch the main light on which illuminates the whole room.

The location was amazing. Across the road from shinagawa station. Access to bullet trains and metro . The hotel is huge and had all facilities.

The room was very dated. TV was old. They should have smart TV with Netflix and YouTube access . The bathroom was very dated. It didn't feel comfortable. They need to update all rooms and make modern. Then this place would be 10/10.

Opposite a major metron station, with a number of metro lines. Hotel has a lot of facilities. including a handy well stocked convenience store (7/11). The hotel is huge with several towers. Housekeeping was friendly and efficient, and check-in and check-out was easy. One a line that goes direct to Narita Airport (though a lot of stops). Hotel room was small, but understandable as space is at a premium in Tokyo. It had everything we needed, and a nice urban view from the 15th floor.

The buffet breakfast on the ground floor of the main tower was over-priced for what it was. Around Australian $109 for two people, and the food was not great, We went on the first morning., No way were we going to go again! The Table 9 bar on Level 38 of the main tower was massively over-priced, and they got the simple order wrong. Australian $70 for a Heineken and two very small cokes. Great view, but the drinks were a total rip off. No way were we going to go there again!

Firstly, I loved this hotel because of the view, on the right I could see Tokyo Tower and on the left Fuji mountain. The hotel was easy to reach from the airport and from Shibuya, or Shinjuku. The station is just across the street. Seven eleven was at the entrance, there are some restaurants in the hotel too.

It was very difficult to communicate with the staff. They are trying to do their best, but their English is not great and sometimes G.... translate is not translating properly. We missed the communication, we were not told anything about the hotel. We discovered something new at the hotel every day :).

The location was absolutely perfect.

I requested a tower view and received it, but it was a bit disappointing as the view mainly consisted of construction sites.

Location is just across from Shinagawa Station, very convenient to access from Haneda airport. What I want to compliment is the staff at front desk. We had a medical emergency on the day we were to check out of hotel, the front desk personnel, Yi (I hope I have his name correct) was very helpful. It turned out he speaks Mandarin better than English. He was with us to help us translate to the ambulance personnel and subsequently help to give me a late checkout due to the emergency situation. There was another front desk personnel, an elderly man who helped to search hotel for me to stay on in Tokyo due to our medical emergency. Unfortunately I cannot recall his name. He was very patient and helped me to search for hotel near to hospital and one that I find was not too expensive. I am grateful to both gentlemen who helped me during that time.

Aircon, it was difficult to adjust the temperature as it seems to change by itself.

Rooms all good size, fantastic view over the city.Great facilities in room and very clean and comfortable. Portable AC machine in room. Staff all friendly. Hotel is massive with shops, bowling alley, aquarium attached. Good left luggage facilities for no extra charge. Buffet breakfast has a good choice but very busy and quality of food could be better. Buffet dinner had good quality food and choice. Great location being across from Shinagawa train station and about 20mins on train to Haneda airport.

You have to pay for swimming pool which was extortionate even for residents about 6000yen. Under 16's can't go after 4pm.Buffet breakfast has a good choice but very busy and quality of food could be better. Western style sausages were like hotdogs and bacon very dry.Its quantity over quality here.

- Price: Very reasonable compared to prices of hotels in Tokyo nowadays - Location: Very close to Shinagawa station with a short walk meaning very close to Haneda airport (nice for late arrival flight and early departure flight). Also pretty close to famous shopping/tourist spots by train - Room: We book a twin room with sofa bed for 3 people. The room is in a good size with space left to open our luggages. Eventhough we stay on 12th floor, we couldn't hear any noise from the train station. It was very quiet at night - Amenities and staff: Very friendly service and have everything basic to offer

Not the hotel with a lot of stores nearby.

Property is conveniently located just on the outskirts of most of the busiest areas of the city, and just across the street from Shinagawa Station, from which all other destinations in Japan are accessible by train! The hotel itself is clean and modern with rooms that are small, but nicely appointed. Fancy Japanese toilets in each room! Staff is courteous and most helpful. Check in process is quick and efficient. Many dining, entertainment and shopping options are within the hotel complex, including our favorite breakfast spot, 7-Eleven! I would definitely stay here again, and recommend it to other travelers. Luggage storage facility/service in hotel is excellent as well!

We stayed here three separate times within the space of two weeks…the main tower rooms were a bit outdated, but the Annex Tower was much nicer with more upscale amenities.

I will definitely highly recommend this Hotel. The staff Ms Yuma was exceptional. I had a problem with getting the tour company to confirm my stay . I asked a simple question to have them keep me in the same hotel and room. Ms. Yuma spent time getting the right phone number and person to confirm a continued stay with you. It was very frustrating for me to get an answer from the tour company. Ms Yuma put her communication skills in action. She helped get the confirmation needed. We’ve been in business for over 45 years and have had many employed by us. We know a keeper and she is one. I requested to her supervisor that she deserves a pay raise. It’s so important for a business to have superior customer service. Her Supervisor was also very diligent to help. The buffet was also superior with a great team. Thank you so much for having us and providing us with a great stay. We just missed swimming in the pool, it was closed. Regards Gary and Sendy Souza