+ Within 1 minute walk (flat road) from Shinsaibashi Station North Exit 7 elevator. + Convenience store is just around the corner. + Check in was smooth using machine (with multiple languages selection), with front desk "dinosaur" there to add some fun. + Provides locker for luggage storage service at the lobby but it can run out quite fast. Just phone call the staff (using the front desk phone) and they will come and assist with the luggage storage. + Room size is decent but there are lots of unusable space. Able to open a 29" luggage and a 24" luggage with limited walking spaces. Clean. + Equipped with 2 single beds, blackout curtain, 2 mugs, kettle, tissue paper, fridge, a chair, air humidifier, TV, hairdryer, trash bin. Basin, mirror, face/hand wash, toothbrush, toothpaste are also in the room itself instead of bathroom. + There is a mirror at the entrance. There is also an opened closet with 4 hangers provided (limited hanging space). + Seating toilet (with washlet function) and bathroom (bathtub PLUS shower area) are separated. Hair shampoo, hair conditioner and body wash provided in the bathroom. + The rest of the essential toiletries can be obtained at the lobby: body towel, cotton swabs, razor, comb, bathrobes. Also at the lobby: cookies / juice / ice coffee / water / a variety of teabags / alcoholic beverage / calpis etc, availability depends on time. + Like the beds as they are hard and good for back and neck. (The pillows are soft though.) + New towels & face towels will be hang at the door if the "do not disturb" sign is placed at the door. + Wifi is very slow. There are a few electrical outlets (Japanese) and at least 2 USB charging ports. + Breakfast was good. 2 riceballs, 2 small buns for each person, with unlimited miso soup, milk, cereal and beverages etc.

- No bottled water provided in the room. - Hairdryer wind is not strong enough. - No trash bin in the toilet. - Maintenance can be better. Found a few stains here and there. - Wished the shower area in the bathroom can be better utilized, it is a space huge enough to open a big luggage.

The hotel is near the shopping area north of Namba, which was very convenient. The self-checkin was easy. The lounge area was small but with funny gimmicks and decorations. There was always something to snack and drink free of charge in the lounge, which was very nice. The staff was very friendly and spoke perfect English, which was a relief.

The carpet and the wall in my room hat many stains, which looked ugly. The little round table had ads stuck on its surface, which couldn't be removed - it was not nice to look at. The corner with the bathroom sink was very tight and there was nowhere to hang the towel.

The location is excellent, very convenient with lots of convenient stores and popular shopping arcade within short walking distances. It is also close to a subway station. The room was of decent size and clean. Breakfast was pretty much the same things but there are different varieties of pastries, rice balls, and beverages so I didn’t have to eat the same things during my stay. What I appreciated the most is the staff at the hotel. Everyone was incredibly friendly and helpful. I wanted to give a shoutout to Ms. Pramudi, one of the staff there. Our family’s flight from Osaka to Tokyo was canceled just 4 hours before departure time. It was very stressful because we had to be in Tokyo to catch the flight back to the US. Ms. Pramudi, upon learning about our situation, lent us a phone to call the airlines, then helped us talk to the airlines in Japanese, waited and checked on us, gave us advice on how to get to the subway station to take the shinkansen back to Tokyo. After we left, she even sent us a message checking if we could make the trip. Her calm and supportive demeanor, as well as her help, made a stressful situation much more tolerable and I couldn’t emphasize my appreciation for her enough. If I come back to Osaka in the future, I’d choose to stay at this hotel again just because of staff like Ms. Pramudi.

Nothing, really

The room I stayed in was super clean and quite modern, which was nice. The lobby and hallways were kept clean. They had coffee and cookies available in the lobby most of the day and night, which was super convenient & free alcohol from 7 pm for those who fancy a drink. The robotic dinosaurs in the lobby also add a fun-loving vibe to checking in and overall feel of the hotel. Also, it's just a 20/10 for location. It is so close to the train station and the shopping streets.

I personally didn't find anything I didn't like at this hotel. If you find yourself wanting to stay in Osaka for the shopping experience and train day trips, definitely stay here!

The hotel was so helpful when I needed a package delivered to Japan, we really appreciated this! Thank you. - The staff were friendly - The beds were very comfortable and the rooms whilst small were spotlessly clean and had everything you needed. - Soft lighting in the rooms - Great shower pressure and hot water - There are luggage storage facilities - Location is fantastic. - Breakfast simple but good (cereals, yoghurt, nori, tea and coffee) We would book again :)

Lots of single use plastics for everything.. but maybe this is all over Japan 🤷‍♀️

The dinosaur check in was interesting, location is good as its right next to Shinsaibashi shopping street and the subway is close by. Rooms are clean and compact. Nice afternoon tea bar and drinks bar for night time. Juice, tea, water and ice available most of the day.

There needs to be more chairs and tables for breakfast. Breakfast options are limited and are tightly policed by some staff so you don't eat too much but that is not good if you dont like some of the items so are limited to what you are allowed to eat. If you are late to breakfast you get the dregs, so not much options left after 9am. An extra pillow would be great as they compress down to barely anything. No views from the window but could see a little bit of sky if you looked up high enough. A laundry would be a great addition.

The location is extremely convenient. Just 2 minutes away from Shinsaibashi main market street, need to cross a road to reach the most touristy area of Shinsaibashi. Beside the hotel, there is a vintage-looking local cafe that serves good coffee and pancakes. And besides the cafe, there is a famous onigiri store which always has a queue outside it. Besides these foodies places, there is a lift located outside the hotel near the main road which is convenient for those who are looking for a lift while travelling with luggage or wheelchair accessible. Overall, is a very nice hotel with a funny robot concept.

The dining area for breakfast is a bit squeezed due to space constraints, but not a big harm for me to stay in this hotel again.

Location was brilliant for shops station market and dontonbori

Staff were quite ignorant i asked a male member of staff if he could phone us a taxi to airport and he sort if pulled a face then said yes he went into back room and we didnt see him afain so we didnt know if he ordered us a taxi or not well 25 minutes later were still waiting so i aked a lovely lady staff member if she could phone me a raxi as her male staff member had not came back to let us know and what a difference in personalities she was super helpful she phoned 5 different taxi firms till she got us one cant remember her name but she was a black lady and she was fab well done to u

Nice hotel in perfect location, few meters from Shinsaibashi metro station and famous shopping district. Check in is nice with dinosour robots, but immediately require intervention from a staff member to complete (which is unfortunate). Nice to have drinks available during the day in the lobby. Staff always available for needs (e.g. luggage storage after check-out). Room was nice, chosen "big" triple bed (used for 2 people), space is small but everything needed is there for a short stay.

No clear information received on breakfast timing, thus missing it even if paid, as arrived too late.

Room was clean and bathroom was nice and big for bathing/relaxing. Breakfast and snacks are offered throughout the day in the lobby. Check-in and check-out was quick and easy, but you need to get there very early if you want to use the luggage storage before check-in. Location is perfect for shopping and accessing Dotonbori.

The room is a little small. We had 3 suitcases but even laying just one down and opening it would prevent the washroom door from being opened. Also the pillows aren't the best but when I asked for another pillow they gave me a better pillow then what was in my room.