The Staff are very polite and provide excellent service- even if you don’t speak japanese. 😁 Very very close to the east exit of the shin-osaka train terminal. Very clean and efficient use of space inside the rooms. Deep tub (for japanese style bathing -not for tall people) Very good and very hot water in tub/shower. Laundry room is good for single loads/ each but had 5 washer & 5 dryers stacked. Room TV displays the public bath occupancy level which is very handy. I recommend the breakfast at their restaurant- good selection AND quality.

Don’t expect a view- this hotel is great at what they do which is provide ease and comfort of traveling businessmen/women. (We weren’t here for the view so for us it was an excellent HUB for localized touristing)

Yes the rooms are small but so well equiped and the small space is used efficiently. We even had an international plug in socket so I didn't even have to use my adapter. Amenities are on point, the hotel is situated next to Shin-Osaka so very easy to move around. Hotel personnel is very nice, we were able to wash our clothes and iron them. One of the evenings we went to their restaurant which had exquisite food, very good. We also had one morning where we were lazy and went for the hotel breakfast: I wasn't a fan but that's mostly because there was a lot of local savory food and I am more of a light breakfast kind of person but my partner loved it so it goes to say don't judge it till you try it.

The location is the best part. Walking distance to station. I like that they allow storing luggage before check-in time. There’s a Family Mart & other shops nearby the hotel. Express check-out. Staff is friendly. Room is OK but max person should be 2 cause the room is small. They do clean your room daily and give new towels daily.

Small room, feels like cramped in a sardine can. We stayed for 4 days and every morning we will wake up to a loud siren coming from police cars/ambulances/etc. Please refrain from using the elevator during checkout time (10am) because it will take more than 30 mins to go down.

- excellent location, only about 3 minutes' walk from the east entrance to Shin Osaka station - convenient spa accessible throughout most of the day for no extra charge on the second floor, super simple to drop in and out in 15 minutes - 4 elevators ensure you almost never have to wait too long to transfer between floors - heated toilet seat is a boon during the colder months - generously sized bed despite the conservative room dimensions

- rooms could have better sound isolation, shinkansen was audible throughout the day, although not that big of an issue since I usually went to sleep after midnight when the shinkansen stops - temperature insulation wasn't great, I had to turn up the heating every evening to not feel cold from the closed window - toilet feels cramped and a little too small - optional breakfast seems overpriced, I opted for konbini food instead

The location was very good. It is about 5-7minutes from ShinOsaka shinkansen train station. There is also the metro line in the same building of the JR train station. There are many foods shops in the train station area.

Their website and paper maps don't show clearly which train exit to go to this hotel. Besides, they have 2 entrances or you can get into this hotel in two ways. But the hotel guests carry their luggages from the station. So it should be clearly indicated which exit of the train station to get out and which way is the closest way to arrive at this hotel. I saw some tourists from abroad are going to another direction and at last find this hotel's entrance although it is very close from the East exit to this hotel and they are using the google maps as well.

The breakfast was good and I’m glad English was on the tags so I didn’t have to interrupt staff to avoid my allergens. It was close to the station which was helpful in a rainy day like the one I arrived on. The rooms were clean and the onsen was INCREDIBLE. The building design was great. And the hot water kettle was clean and easy to use in my room. Wish there was a room with two beds though.

I don’t like that this review won’t let me change or edit my name. Allow me to edit or modify my name for privacy. The site already inherently knows I stayed there.

A quiet area that is about 5 mins walk to Shin-Osaka station. Near many convenience stores, 2 Family Marts and 1 Lawson. My husband loves the Onsen. Staff are also very professional and friendly. The corridors are exposed to the outside, it can be chilly when we exit the lifts or leave the room to visit the onsen or family in other rooms. But every morning before we left the room, we found that it serves as a good indicator on how cold the weather actually is. So we shed or add on layers if necessary before leaving the hotel. Our family stayed in the twin bed 17m and another room that has 3 beds. The room that has 3 beds is a lot bigger, and has a living room with 2 bathrooms. Highly recommend the bigger room even for 2 as the pricing is very reasonable.

We wanted to rent a wheelchair for my mother-in-law, we thought we could bring it outside the hotel, but it is only for indoor hotel use only.

Superb location, less than 2 min walk from east exit shin osaka station. My 2nd time staying at this hotel, for 11 nights !!! Clean and tidy, new towels were provided daily, though I personally think it's quite a waste.

For a few nights, guests next to me kept banging things around the room at midnight and caused some nuisance. Complaint to the front desk and they immediately responded though there isn't any need to take actions as the guests left after 2 nights.

I love the sento / onsen. It has both indoor and outdoor bath. There were milk and ice cream vending machines. It was very close to the east exit of Shin Osaka station. The neighborhood was also quiet. The staffs were helpful. We accidentally spilled apple juice on the bed sheet and they replaced it. Our big luggage can be placed below the bed since the room was quite small. I also love the amenities: toothbrush/toothpaste, bath towel, shaver, combs, cotton, cotton buds, shower caps and slippers. There was also free water on our 1st day. There were also free movies to watch on the TV. You can control the lightings near the bed. The bed was very comfy. The pajama was a yukata and there was a haori. They also lend us a weighing scale for our luggage. Overall great experience!

The check in was quite uneasy. The credit card stated that it needed a pin code, but there was no pin code, you only have to swipe it. There were no cold water on the sento/onsen area, unlike other hotels. The bath tub on the room was small. The laundry area has separate washing and drying. Free water was only for the 1st day. It would be good to offer pants/pajama since sleeping in a yukata was hard as the belt keeps on untying.

Located within a few minutes walk away from Shin-Osaka station exit. The check-in process is self-automated, but English speaking staff were present to assist as well. There are 3 lifts serving the hotel, with various amenities located on each floor including the lobby. The room was well-lit and has great bedding. There are also various products and brochures in each room, for the customer's usage. The luggage could be stowed away easily under the bed.

Room is a little small, but that is expected of business hotels in Japan.