We had a 1 bed villa with a pool, the views over the jungle are spectacular, our room was very private and peaceful and the facilities at the resort are wonderful. The breakfast was really good and the location is fabulous for getting into Ubud centre. We had a great sleep here.

We were charged for an item in the minibar we didn’t have, we explained that it was never in the minibar but the staff couldn’t understand us and made us pay. The All Day menu food wasn’t the best. The bathroom wasn’t the cleanest either.

Gorgeous landscaping, pools, flower displays, and great food, music and hospitality by staff.

1) Many of the guests took over the pool chairs for hours even when they went to lunch for 1-2 hours… I was told by the pool staff that it was full but i insisted on getting in the pool anyway and had to wait for chairs that were “claimed” as belonging to those who left belongings and returned later. There should be a “no parking” rule as there are more guests than lounge chairs. Guests said things like “you snooze, you lose!” Maybe have a two hour limit and staff to monitor?

Wonderful location great staff

Too spread out although there was the offer of a buggy

This is a beautiful resort. Very tranquil and relaxing and so large that it doesn't feel crowded. The staff was so friendly and the spa services we received were performed in a room right above the river - breathtaking! So many things were included in our stay at no extra charge - various daily activities like afternoon tea and morning yoga, an extensive breakfast buffet, and the Balinese dance performances that accompanied dinner at their restaurant. We were pleasantly surprised that there was a pool designated only for adults so that we could enjoy the serenity of its location right by the river. We definitely picked the right place to stay in Bali!

The only thing thing I could really complain about would be the food. At a 5-star place I expect fantastic meals and the food was just 'okay'. Luckily, there are great restaurants in town. Other than that, one should be aware that the resort is not really walkable to town. It is a short 20-25 minute walk, but there are no sidewalks on the road to town and I would go as far as to say it would be a bit dangerous to walk down given the way the cars drive down it. But that being said, the resort does offer hourly vans into town and it's Maya's seclusion that makes it so beautiful and serene. We didn't take advantage of the resort's van service as we preferred to come and go on our own time schedule and go to specific areas of town - a taxi into town was quick and cheap.

What an awesome resort spread over 18 acres. Grounds were meticulously maintained, staff were faultless, rooms were clean, comfortable and had fabulous views of the rice paddies. Not one thing we could suggest that requires improvement. Even the Chef met our vegetarian/veagn requirements without any issue or hassle. Highly recommend this fabulous place.

If anyting, it was a little further out of town than we would ordinarily book but the atmosphere and facilities more than made up for it. Getting a Grab into town cost $7AUD or there was the free shuttle.

Nice resort. Facilities are clean and new.

I arrived around 3pm. The staff put me waiting in the lobby for almost 1 hr. At the same time, they gave a room to an American couple in 10min they arrived. The next day when I finished my massage around 12:30 (their only available time slot) and asked for a late check out around 1pm. The staff was rude and said no to me. I need to beg her for 15min to go back to the room and get changed. And the door key was expired so I had to go to reception again to validate it. To be honest it’s an awful experience for a luxury resort.

A luxury hotel close to Ubud town Centre but the hotel is in the jungle. The service the quality of the food, ambience perfect. This is the second time we’ve been here and we will definitely return next time we are in Bali. The hotel restaurant offers great quality food at reasonable prices with nightly entertainment and a cocktail happy hour with live music. There is a free shuttle service into town which is only a five minute ride away but a taxi is only approximately £2/3 sterling. The Butler service is a new addition to the hotel when you stay in a villa, they will unpack pack and arrange any tours or restaurant bookings and cater for all your needs. One side you’re in the jungle in the ravine with a river running at the bottom the other side of the hotel has a rice Terrace what more could you want?

There is nothing to dislike about this property. It is our second visit so this is a testament to the Hotel and the quality it offers.

Excellent breakfast - choice and quality. Lovely, spacious, quiet room, great views, comfortable bed and loved the decor. Great service from staff, felt really special here and everyone was so friendly. Spa is incredible. Pools are amazing. Loved the floating breakfast, spa treatments and romantic dinner. Amazing touches with robes and bags to use complimentary with the stay. Hotel manager went out his way to speak with us, learn our names and room, and ensure we were enjoying our stay.

No mosquito net around the bed. So many bugs - we used some insect repellent before dinner and came back to about 150 dead ants. A gecko fell on my head in our villa. Lizards in our room. Poor lighting at night - couldnt do makeup well and almost stepped on frogs. No plug sockets near mirrors - hard to do hair. Pool was much smaller and colder than expected in our villa, didnt end up using much because of it. We booked a romantic dinner and staff got the wrong date, we almost were charged a fee and told we couldnt do it anymore but this was rectified thankfully.

It is a huge territory in a jungle, with a park, tennis courts, swimming pools . One of the swimming pools is located near the river surrounding by forest. Breakfast is fantastic with choices of balenese and international cuisine

The shuttle bus to the town runs only once an hour and only until 5 pm

This is one of the best hotels I’ve stayed in, & I travel extensively. Extremely well managed- it shows up in dedicated staff at various levels pouring their hearts into service. Very rarely do I not have to go to senior managers for poorly addressed issues, & this is one such stay. Thank you.