Excellent location. Room had everything for my needs.

Cross the street, quite noisy late pub with lots of people in the street drinking and smoking. Well, begin this central close to pubs and restaurant, cannot expect it to be entirely quiet.

Every thing about the hotel is great. Location, location, location, just a few blocks from the main train station in Hamburg and many of the most important old construction are nearby, on the other side of the station. The hotel is in great shape, very clean, well kept and well appointed,too. We appreciate the free bottle of water that is so needed after a long trip. Our room was pretty large compared to others we have been in Europe. No AC but not needed, just opening the windows is enough. No noises , just a tranquil place. The staff also is great and is, to me , the most important asset this place has. Very welcoming people. I interacted the most with Mario, very nice man who was always ready to help with addresses and info about the city and the area. I am going on a cruise and I had a different hotel on my way back from it but I decided to make another reservation for another room here for I have felt so well that now I think this is best hotel in this area of Hamburg. I also interacted with Ms Pualsen who was also very nice to me

Everything was right

Check in was very quick and easy. Staff were very friendly and accommodating. The room was very large and spotlessly clean and the breakfast had a big choice. The hotel is about 300 metres easy walking from the Central Rail Station which has direct access to the airport. Checkout was at 12:00 but we were able to leave our luggage at the hotel until going for our evening flight. If we visit Hamburg again we will definitely stay at the Best Western St Raphael.

The area was not the best with quite a few drug addicts and homeless but they were never a problem or intimidating.

Good location near the train station. Nice b'fast, but one expected at a 4* hotel.

The interrupted internet service. It was cut off after 4 hours. U had to sign back in after that time period. So if ur out for the day and wonder why ur internet isn't working when u get back, that's it. It's hard to believe in today's society, where nearly every mom and pop hotel around the world can provide uninterrupted internet service, a major multinational business, with over 6 Billion in revenue in 2023, hasn't figured out how to do it. Best Western should be embarrassed. I'm embarrassed for them.

The room was very nice but maybe a bit small. Breakfast was very good, a lot to choose from. A perfect location, you could walk to the city centre, the main station was a short walk away and a U-bahn station also where a lot of the lines com through.

The only thing that I did not like was the noises of the U-bahn which seem to run under the hotel. If you are someone that goes to sleep late and have a early rise, this is not a real issue but if you spend more time in your room it could be annoying if you pay attention to it.

Absolutely wonderful staff: friendly, helpful, attentive. Excellent room: I stayed in 535. Had a huge, beautiful tree in front with all the colours of the stunning autumn leaves, very comfy bed and pillows, high-pressure shower. Gym: Small but had weights so was perfect for me :). Location: Very close to main train station and bus station.

Location: The area seemed super dodgy :(. Many homeless and mentally unwell people catcalling and staring weirdly. Very dirty street with urine and cigarette butts all over. I did not leave the hotel at night as I was too afraid travelling solo - bit sad as there seemed to be christmas lights in the main town square that I'd have loved to see.

Very friendly and welcoming staff, excellent breakfast selection, very efficient air conditioning unit. Great location, very close to the main station for long distance trains, and to an S-Bahn station to get to the airport, bus stop right outside to get to/from the Speicherstadt too

Room was a little dated and on the small side, fine for 1 person for 1 night, but glad I wasn't staying there for much longer. Pillows weren't great, but I managed! There was traffic noise with the window open, but soundproofing was good when shut. And early in the morning I was aware the trains had started running, but that's a downside of being so close to a station

We were upgraded to a large, lovely room. Everywhere was spotlessly clean. Staff were very helpful especially Mumuni who was delightful and went above and beyond to make us welcome and gave good advice and support to us, two foreign pensioners in a new place. Having read reviews about the walk to the station being uncomfortable because of homeless people and drug takers, we were relieved that it wasn't as bad as we feared. No worse than many towns and cities in the UK. We did not feel unsafe. Breakfast was a sight to behold and a feast to enjoy, again with helpful staff. It was very busy, but one female staff member (I didn't get her name) stopped to work the waffle maker for me! A great experience in a lovely city. Our luggage was stored when we checked out so we could spend another day sightseeing before our late flight home.

Nothing.

Breakfast was plentiful. Kids love the "make your waffle" station. The staff is very helpful. The fridge in our room wasn't functioning. reported it and it was replaced immediately. Since we had a room not facing the street, it was also quiet. Very good experience!

The walk from the station is not very pleasant, I would recommend taking the U-Bahn to the station "Berliner Tor" and then walking from this station to the hotel. The distance is the same as from HBF but the road seems cleaner and safer.

We had a very comfortable and pleasant stay at the hotel. The room was clean, well-maintained, and provided a relaxing atmosphere after a long day. The staff were friendly and attentive, making the experience even more enjoyable. Overall, a great stay and I’d be happy to return!

One suggestion I’d make is to consider replacing the pillows—they were a bit too soft and small for my preference. Larger, firmer pillows would definitely enhance the sleeping comfort.