Got booked in one of the worst rooms in the hotel and I booked two months in advanced which was very disturbing since I figure this isn't a hot spot in a fairly low key destination. When I arrived to my room it was filled with noise that sounded like I was directly above or below a heavy duty HVAC system. I left for a few hours figuring it was just a short term issue. When I returned, no change (sigh). I went down to the staff the explain the issue and that I was willing to stay in the room if my rate could be reduced. I figured the white noise would be fine for sleeping. They informed me that I was above the kitchen and the noise would persist until the kitchen closed at 10 pm or so... They also noted that they could not refund me a portion because of how I booked (using third party booking). The lady running the desk completely fixed the issue by placing me a in a mini suite for my five day stay! Talking about going from disappointed to surprised! I look forward to returning to this location again!

They shouldn't book anyone a room that they know is going to be a problem.

Staff was friendly and helpful Food was very good Clean, all areas were clean and our room had a very clean feel. It wasn't too loud at all

Mattress very uncomfortable, no sleep. It was sinking in the middle. I wish they had a late checkout of 1 PM like other hotels. I have a rare disease and need time. I don't wake early from this disease especially in discomfort like the the mattress in this room. I think the quality of my mattress needs stepped up, I didn't sleep the entire night bc I was so uncomfortable.

Breakfast better than average. Hotel is well kept and clean and has a beautiful design. Spacious room and amenities.

We are dinner in the insight bar and restaurant and we were staying a while but felt rushed out by the bartender. We had drinks and dinner and enjoyed the bar/restaurant very much until approached for a final time. The place was not full so unsure of why we were rushed out.

The deposit of the refundable cleaning & damage deposit of $50 required upon check-in have not happened yet. It's been over 1 month since I stayed there and I am 100% sure that I left everything in order and no damage occurred during my stay at the room. I would like to know when the refund date will be. It's hard for me to communicate by a phone call since I am not currently in the U.S. Thanks in advance.

First I want to thank the staff in reception because they made me feel right at home. Second the the staff in the restaurant for making me a BLT sandwich almost at closing time, which was delicious, and lastly the housekeeper I saw on my way out of my room for thanking me for staying there. Overall it was a great experience.

NA

The staff was very friendly to guests and eachother! Welcoming and helpful with all questions. Property was clean, enjoyed our room, breakfast had a lot of choices, lobby was comfortable, bar was very nice as well.

Wish the bar was open earlier and later as well as the pool. We didn’t have time to get there. Otherwise no complaints!

The rooms were ready when we arrived and the staff was super enthusiastic. The food was delicious and room service was so fast! This is our go-to place when visiting tri-cities multiple times a year! They haven't disappointed ever ☺️

Can't think of a thing!

The restaurant was amazing! We ordered room service and the food was delicious! The dry sauna was a great way to end the day. Super clean rooms with great space.

We were in a softball tournament that ran late, so we missed being able to use the hot tub because it closed at 10

Really enjoyed my stay here. The staff were helpful and friendly, from the front desk to the cook to the cleaning people. The king suite room was larger than I expected. Loved the two TV setup, one in front of the bed and one in the sitting area. Didn't have to sit on bed to watch TV. Rain type shower-head was high enough I didn't have to duck. Room was clean and comfortable. Being near the airport I was expecting more ambient noise but was not disturbed by it if there was. Breakfast was wonderful. Was there for three days and there was enough variety I didn't have to eat the same thing every morning. Ate early and late, and the quantity and quality never diminished. Oh wait, I did miss out on the oatmeal the first day, probably could have asked for some but since there were plenty of other options it didn't bother me. The omelette station was very enjoyable, especially since it was free and even though it was done on a hot plate. Was a bit disappointed that the on-site restaurant wasn't open on the weekends but with a quick trip there were plenty of close options nearby. The pool was a refreshing break from the afternoon heat and the hot tub helped relax tired muscles. Overall a very satisfying experience in my first Best Western Premiere stay.

One instance of guests being loud for a short period after 10p in the pool patio area below our window. Can't blame that on the hotel though.

Breakfast was wonderful. The food was great, and the two women serving, preparing food, cleaning, etc. were incredible & made the breakfast memorable.

Pool was closed due to chemicals being off, but nothing posted at the pool door. We made a trip to the store just to get a swimsuit for our toddler so she could swim, unaware the pool was closed. Needless to say, our toddler and ourselves were quite disappointed.