The resort was a friendly place with a great spa. The grounds were nice and the staff was very nice.

The resort fees are higher and nothing at the facility is included. They definitely nickel and dime you to death. You would think if you pay $400 a night they might include the parking. Everything you want to do costs extra . Food, bike rentals, wave runner, arcade, parking at the resort was $20 a night for self park and $38 a night for valet parking. 😲 So you really start to wonder why you are paying a resort fee if nothing is included.

We loved the room decoration that had a real Texan theme and felt very cosy with comfortable beds. All the breakfast dishes were delicious and worth splashing out for. We also loved the pool area, the lazy river and the fact that there was an adult pool area as well. The slide was also great fun!

The driving range was not available during our stay and the reception area was being refurbished. A couple of the restaurants/ bars etc also seemed to be closed. Spa treatments are prohibitively expensive. Also, this seems to be a hotel with a lot of conference events, so maybe not everyone's cup of tea for a holiday

I liked the newly remodeled rooms with the LVP flooring- MUCH better than carpet! The room felt very clean and fresh. All of the staff that we interacted with were extremely friendly and polite. And the maid service was exceptional. The food in Springhouse was great and the wait staff was very accommodating to our 9 month old granddaughter, even when she made a mess. And I liked that there were multiple pools, including an "Adults-only" pool and the "swim-up" bar on the Lazy River. Very nice! My husband and SIL played golf and the course and Pro Shop were wonderful! They had a great experience.

I was very excited to see that there was a Starbuck's location but I was very disappointed when the espresso machine didn't work, and the alternative drink that I wanted was unavailable because there was no syrup. It seemed like everything that I asked for wasn't available. Then I got a bill for a drink that I didn't even like and the cost was twice that of a regular Starbucks. And I was never sure when I needed cash or a card and when I could put something on a room charge. Who carries cash to go out to the pool? I felt like the breakfast tacos and coffee should have been complimentary (within reason) during a holiday stay. Minor inconveniences, but they did take away from a "10" rating. It was also very hard to get a reservation for the Spa. It was booked up long before our stay.

The lazy river. The pool. Friendly staff. The surroundings. The buffet and food at the Springhouse Cafe. The bicycles for kids. The smores.

The service at Charlie’s Long Bar was slow and poor for lunch. Had to go up to the bar to request someone come to our table after waiting awhile when we got there. It was like they didn’t know we were there or that they saw us, and they told us to pick a table to sit at. Then they forgot about us. No napkins or silverware provided until we requested them. We did not get everything with our order that the menu said was included. When I went back up to the bar to tell them what happened, we only got some of what we were supposed to get. The staff was pleasant enough, just didn’t do their job well.

Everything. It was absolutely gorgeous. We loved how natural and serene it was, and how it felt relatively adult-centric, yet there were numerous kid and family activities that kept everyone happy and entertained. The pool was gorgeous, the lazy river was so fun, and the hotel was very clean and staffed with friendly workers. We loved being able to post up by the pool and order food and be completely taken care of for the day. The s’mores and movies on the lawn were such a fun touch, and thanks to those activities, we created amazing family memories!

The food was expensive and it wasn’t excellent. The pool restaurant actually served the best quality food, in our opinion.

This was spur of the moment. We were going to Six Flags but because of the rain decided to stay overnight and go the next day. We picked your resort because it was close enough but had a lot of things to keep us all occupied. I loved that it had a lazy river and hike trails and a spa and multiple restaurants and etc. and even though it was within the city it didn't feel like it. I loved that the staff was so friendly. Even the housekeeping staff smiled at me and said hi. I liked the security and that not just anyone could get on property.

I didn't get to stay more than one night. Now that I know it is there though...

Stayed two night with our two kids (6 and 7) and cat during Spring Break. A wonderful hotel. The things that stood out to me: - Very friendly staff, everyone had a smile and was eager to help. - Buffet in Sprinhouse Cafe was excellent. Exceeded my expectations. A wonderful salad bar during dinner and they were very accommodating for vegetarians. - Very pet friendly, but also respectful to those who don't wish to encounter them during their stay. We brought our cat (hairless, walks on leash, well trained etc.) and that was the reason we choose the Hyatt, but it couldn't have worked out ant better. The door hangers saying that the room had pet inside (to 'warn' house keeping) was super smart! - The Flow Rider/Wave Machine (bodyboard/surf) was such a wonderful experience for our kids. Definitely the highlight of their stay. The staff working was wonderful! I didn't ask their names but there was a men and a lady and they did such a wonderful job engaging with the kids and they seemed truly passionate about teaching them! Do book a spot in advance since they book up I believe. - Towel dispensers at pool areas! - Rooms were modern, clean and had a very comfy feel to them. Appreciated the large fridge, plenty of towels, coffee machine and complementary water. - Texts with changes/updates. Due to weather they moved some activities (or had to change them to indoor activities) and I would receive texts about this to inform us. Super helpful! And also the ability to adjust so quickly to weather changes was great! No activity got cancelled, they just moved it indoors or came up with an other activity.

- as mentioned in other reviews, and you know that you can expect this at a place like this, prices are steep. Drinks, self parking (might as well use their valet for slightly more, their valet was super helpful, friendly and seamless), meals, etc, add up. Having said, the price of the buffet was very reasonable, especially for the quality you'd get! - we didn't come for the wifi, but wifi around the hotel was choppy/poor. Couldn't get a signal in our room and also in other areas it was very slow. - no/little toilets around the pool area. Maybe we missed them, but we had to walk out of the waterpark and either go to the gym area or pavillion. Makes you think a bit if everyone goes through that effort with little kids whilst at the waterpark.

The property is very clean and the staff is very nice. The kids loved the lazy River and the water slide. They have a “beach” area that kids really loved and a s’more making event every night followed by a family movie on their lawn. (They provide these really nice blankets to lay/sit on), but you can bring your own blanket or your own chairs if you want. They do sell food/drinks by the pools. The hotel does provide other activities throughout the day for family/kids that includes scavenger hunts, games, teen party night, etc. Overall it’s a nice family environment.

One of the things I didn’t like is that in their restaurant (Springhouse cafe), there are no labels for possible peanut allergy foods. Some of the desserts had peanuts in them and when we inquired with staff they didn’t know whether or not the food included peanuts. My kids have a high peanut allergy so luckily I checked prior to them eating it. The toilets in the room are LOUD when you flush. So don’t be alarmed. You get use to it after awhile. The beds and pillows are feather beds & pillows so they are very soft. The kids loved it, but it was uncomfortable for me. If mattress are a thing for you this is good to know or bring your own pillows. The food is a tad bit overpriced in the restaurants and by the pool but it is to be expected at a resort.

The property, rooms, facilities are very clean. The resort is beautiful with lots of space for families and kids to roam around or enjoy various activities. If you need anything off property you can find everything you need within a few minutes.

There’s nothing to not like. It’s fantastic and great for young families. My teenagers had a great time and enjoyed the beach volleyball, pool table, etc. I would like them to have more offerings in a game room for older kids who stay up later.

Loved the stay. Rooms are very clean and there are ton of activities daily for kids. There is beach volley ball Table tennis and a movie every night. Breakfast Buffet is just phenomenal. Totally worth the money for. Kids had a blast. My 10 and 12 yrs old loved the pools and floating River. There is just one water slide though. Kids would love more slides for sure. But daily kids activities are just a bonus. Played catch the water Ballon with my son. It is such a fun place. Golfing Biking and walking trails are also available. Simply put amazing place to visit with family and even Newly weds

Only one water slide for kids. Wish there was more slides